Landing an interview is the first step to getting your dream job. When you finally get that call, you know it’s time to step up and get that job. Interview questions can leave you speechless when you have no clue about what to say. However, answering the questions as expected will win the hearts of the panelists, and earn you a great job. Here are 20 medical receptionist interview questions and answers to help you ace your next interview.
1. Why Do You Think You Make a Great Medical Receptionist?
The question seeks to test your knowledge of what it takes to be a good medical receptionist.
Tip #1: Tell the panel the characteristics of an exceptional medical receptionist
Tip #2: Speak with clarity and confidence
I excellent organizational skills, and I can manage multiple tasks. I am passionate about my work, and I stay focused on my schedule. Additionally, I understand that most patients who seek my help need a listening partner as well as exceptional service. Dealing with people face to face requires empathy and care. I also blend in easily into any medical team and ensure that all my duties professionally.
2. Tell Us About Yourself?
The question is supposed to help your interviewer get to know you better.
Tip #1: Talk about yourself and your professional journey relating to the job
Tip #2: Avoid straying to unnecessary information and oversharing.
My name is Jane Doe. I possess a college diploma in medical office technology. After graduating from college, I joined the XYZ Company, where I have been working to date. During my three year stay at the company, I have learned skills that are useful for the job. In my role, I have been able to support the medical team while serving them and their clientele.
3. What are Your Strengths?
Everyone has strengths. Your future employer wants to know whether you know yourself.
Tip #1: Mention your strengths
Tip #2 Keep it reasonable and real
As a medical receptionist, I realized that one of my strengths is my communication skills. Communication is one of the crucial skills that a good receptionist must possess. I talk to patients who may be in a foul mood or have panicked and relay the information they need. That also helps me relate well with the medical team.
4. How Do You Plan to Motivate Yourself?
Working as a receptionist involves a routine that may sometimes be tiring and boring. The question tests whether you have ways to keep yourself motivated at work.
Tip #1: Mention things that you do to motivate yourself
Tip #2: Explain how you create a self-motivating work environment
One of the ways I keep motivated is by creating a schedule for my work. I am passionate about my work, and I give my full potential to every task. I also like finding and implementing new ideas that can help improve working conditions.
5. What are Your Weaknesses?
The interview wants to find out whether you have any weaknesses
Tip #1: Mention and explain your weakness
Tip #2: Ensure that your answer also captures ways you are working towards solving the problem
One of my weaknesses is that I get bored quickly by routines. Schedules sometimes give me anxiety, and I tend to forget what goes where. To solve this, I work closely with technology to help me make schedules and set reminders so that I can keep up with my plans. Google to-do lists are a simple way to keep track of all the things I need to handle in a day.
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6. What Do You picture as a Typical Day as a Medical Receptionist?
Are you aware of the things to expect on a typical day at work? The interviewer is testing your awareness of your job roles.
Tip #1: Explain your roles and duties
Tip #2: You can always refer to what the job advertisement listed as expected work roles
A medical receptionist works on the front desk to ensure harmony between the medical staff and patients. The receptionist welcomes patients, gives them valuable information, book meetings, and collects payment for customers. They oversee scheduling customers and even make calls to clients who may have forgotten their consultations.
7. Why Did You Apply for This Job?
There must be a valid reason why you took the time to apply for the job. The question tests what perks attracted you to the job advert.
Tip #1: Explain the positive things that you want to gain by working with this company
Tip #2: Explain what makes the company interesting
I have always wanted to work with a company like ABC. With my skills and experience, I believe I can effectively contribute to the growth of the establishment. Its reputation for offering skill-based training for professionals and favorable working conditions also caught my attention. It would be an honor to be a part of the great team.
8. Why Do You Want to Leave Your Current Position?
The question seeks to understand why working with them is better than working in the current workplace. The employer also wants to know why you are dissatisfied with your current job.
Tip #1: Give a valid reason why you want another job
Tip #2: Avoid giving negative information about your current employer
I have always wanted to move to this location. I enjoy the warm weather here, and I do not have to drive too far to work every morning. Long drives to work interfere with my productivity. Therefore, I can utilize the time I use to commute to work and focus on my work.
9. How Do You Handle Busy Days at Work?
The employer wants to know whether you can cope with a busy schedule.
Tip #1: Explain how you make your work easier on busy days
Tip #2: Give a coping mechanism you employ at work on such days
On busy days, there are many patients on the line. I create a schedule based on the order of urgency. Urgent tasks are my focus, while the rest I handle after. Sometimes, I need help dealing with some situations. I can involve a colleague to help me carry out some tasks while I deal with the rest.
10. What is Your Working Pace?
The employer wants to know at what speed you handle assignments.
Tip #1: Describe your pace at work
Tip #2: Explain how you can manage the roles assigned to this position
In my three year stay at XYZ, I have developed a steady working pace. I set milestones and goals to keep me focused on my work. Avoiding last-minute pressure ensures that I pay attention to detail and carry out all my duties as required. Moreover, organizing my work in sections ensures that my colleagues stay motivated and keep up with my working pace.
11. Describe a Time When You Multitasked?
Working the medical reception desk requires you to multitask. The question needs you to provide a scenario where you had to carry out more than one task.
Tip #1: Example of a scenario when you had to multitask
Tip #2: Show how you can handle several things at a time
I have had a scenario like answering a critical call, responding to a doctor, and receiving a patient for their appointment happen at once. When this occurs, I ensure that I pay attention to detail and handle everything with composure. I keep up a professional demeanor even when everything is spiraling out of control. Knowing what each person’s demands helps me deal with each accordingly.
12. How Do You Cope with Change?
The question tests whether you are open to making any changes to your current lifestyle.
Tip #1: Explain how you expect changes to happen
Tip #2: Explain what measures you put in place to ensure a smooth transition
Whenever I take on a new task or challenge, I anticipate change. New roles come with new responsibilities. As such, I take note of the changes that happen. Consequently, I develop a new schedule to accommodate any changes to my daily routine.
13. What Medical Reception Tools and Applications have You Worked with at Your Current Position?
The question tests whether you are aware of any computer applications that are common in reception desk computers.
Tip #1: Mention the applications you have used at your current workstation
Tip #2: Mention any other you are aware of
I rely heavily on running an excel spreadsheet to enter any details that I need for record-keeping. The spreadsheet is a simple way to track patients and their schedule and billing information. Web-based accounting software is also useful for handling billing. I also respond to the patient’s emails and update social media pages for the organization.
14. How Do You Deliver an Unpopular Opinion or Bad News?
Usually, you will have to relay bad news to patients. The question wants to know how you respond to such situations.
Tip #1: Demonstrate how you deliver bad news
Tip #2: Show empathy to the recipient of the news
When I relay sad news, I ensure that the patient is calm. Take heed of their feelings and emotions and draw their attention to facts. Additionally, it is crucial to use sensitive language that shows empathy with the person.
15. Describe a Time When You Had a Conflict with a Patient
The question tests whether you experience dealing with difficult patients. The quiz also seeks to understand how you deal with differences in opinion.
Tip #1: Describe the occurrence of a conflict
Tip #2: Explain how you solved the conflict
While working at XYZ, a client came in a day after their appointment. According to the schedule, it was clear that the patient was to check in the next day. However, the patient was not willing to let the matter go. I had to come up with a way to calm the patient down and convince them to come back tomorrow.
16. What Challenges Do You Expect to Encounter While Doing This Job?
The interviewer wants to know whether you are ready for any challenges that you will have to face at the workplace.
Tip #1: Mention the challenges you expect to face
Tip #2: Explain how you plan to tackle the challenge
One of the challenges I expect at this role is to encounter at this job is longer working hours. The hospital is busier than in my current workplace. I have made plans on how I will reorganize my schedule to help me cope with more work.
17. Are you Comfortable Making Debt Collection Calls?
As a medical receptionist, you will have to keep records on billing. The employer wants to know whether you will effectively handle debtors.
Tip #1: Show your willingness to confront challenging tasks
Tip #2: show how you plan to handle such instances
In my previous job, I would make calls to patients on debt collection. When dealing with such cases, I show empathy to the client. I have even had to lead the patients in problem-solving to help them get finances to pay off their debt.
18. How Do You Deal with People When You are Having a Bad Day?
The question tests whether you allow bad days affect the quality of your work.
Tip #1: Explain how you always maintain professionalism
Tip #2: Tell the panel that you welcome people at all times
We all have bad days, but they should never stop us from doing our work. I ensure that personal issues do not stand in the way of my work. I always greet customers with a bright smile and welcome them to the organization.
19. Where Do You See Yourself in The Next Five Years?
The question tests whether you have any plans for your career.
Tip #1: Explain how you want your career to look like in five years
Tip #2: Remain relevant to only your career
I see myself working as a medical office manager. I also want to take more courses to help me acquire more skills and training. The job offer will present me with a chance to prove my skills and expertise.
20. Do You Have Any Questions for Us?
The question tests whether you are enthusiastic about the job offer.
Tip #1: Ask a relevant question to the interviewer
Tip #2: Do not be afraid to express your concerns
I would like to know what the immediate priorities for this position are. I also would like to find out what are the measures of performance and output for this job. My last question is how long the recruiting process takes.
Acing an interview is not always easy. Luckily, 20 medical receptionist interview questions and answers can help you get your dream job. Go through them and practice before your interview, and you will get that job.