Find out what to expect at your Paypal interview by reading the following top 20 PayPal Interview questions along with their best sample answer to increase your chances of getting your dream job.
1. We Have Introduced Ourselves To You. Kindly, Tell Us Who You Are
This question is asked by the interviewer to get insight into your experience and qualifications relevant to the role you are seeking. The best strategy for responding to this question is by summing up a version of your background and skills as you connect them to the position you have applied for.
“Besides being a hardworking and self-motivated individual, I am a tax accountant for four years. I would be excited to have an opportunity to bring my accounting skills into PayPal where every employer is enthusiastic about growing in this field. I’m a Certified Public Accountant (CPA) with a bachelor’s degree in accounting. In my four years of working as a tax accountant, I have gained enough skills in budget preparation, transaction recording, account reconciliation, and report creating among others. I believe that given a chance I can greatly contribute to the success of your company and become an asset to the company.”
2. Why Do You Want To Work For PayPal?
Why are you interested in this particular institution? Out of all the possible workplaces, choose PayPal? This is a chance to mention anything praiseworthy about PayPal. Tell the interviewer how working at PayPal will be beneficial to your career.
“I have always wanted to work for PayPal. I was once a freelancer, and your company significantly helped me receive payment for my services on time. Being a renowned financial institution, PayPal will expose me to the challenges I am currently searching for. I will get to grow, learn from a number of talented individuals, and create valuable networks. It will also give me a chance to exert and prove myself. I also believe that I will be a good fit since, just like PayPal, I am also interested in finding and offering solutions. Lastly, I will get a chance to sharpen some of my skills. Getting this job will be the highlight of my career.”
3. What Are The Most Important Skills And Qualities Needed To Work At Paypal?
This question is asked to test whether or not you studied the job description for the position you are applying for a pay pal. In your answer, match the skills and qualities with the job posting.
“To excel working at PayPal will require a candidate to be passionate about his or her work, have a desire to grow and improve as well as do the job correctly, on time and follow the proper standards. Some of the most crucial skills and qualities needed here are teamwork, collaboration, communication, and innovation, critical thinking, and customer service skills. One needs to have a positive mindset and be ready to work in a fast-paced environment.”
4. Why Do You Feel You Are The Most Suited For This Role?
The Paypal hiring manager may ask this question to find out whether or not you are ready for the challenge. The best strategy for responding to this question is to showcase your best traits and skills and connect them to the job description.
“ I’m a critical thinker and a hardworking individual with strong math and communication skills. I have prior experience working with different soft wares including the latest ones in this field. I can work well independently and as a part of a team. Besides having good organizational, planning, and time management skills, I understand the relevant laws and regulations. Should you hire me, I will become an asset to your firm and help you achieve your objectives.”
5. Share One Of The Difficult Situation You And Your Team Had To Face At Work And How You Handled It
This is a behavioral question that is testing whether you can put the needs of the team first. The best way to approach this question is to demonstrate that you work hard to overcome the challenges you encountered.
“One of the most difficult situations was when my team was tasked to complete a project that had been left unfinished by another team. The other team was reluctantly unwilling to give us the details of the project. We were under a strict timeline and this had to be done. With my strong interpersonal and communication skills, I had to do something about it. I approached the other team members and showed them respect, I explained how this project would benefit the entire company including them if it get done on time. They understood and provided to me all the important details we needed to begin working on the project. I went back to my team members and we designed an action plan for the project. Luckily, we were able to complete it within the stipulated timeline and we achieved good results.”
6. Have You Ever Experienced Difficulties While Dealing With A Customer?
This is a behavioral question asked by the interviewer to assess if or not you have problem-solving skills. The best way for responding to this question is to express your ability to overcome difficult and stressful situations while dealing with customers.
“In my previous role, I have dealt with different types of customers regularly. One day I dealt with a customer who had purchased a product from our store. However, he accidentally damaged the product before the warranty period had expired. He now wanted to exchange the product under the warranty. However, this warranty didn’t cover accidental damage. I explained to him the terms under the warranty but he became annoyed and began to insinuate that the warranty had been mis-sold. I understood his frustration and showed him empathy, I took him step by step through the warranty, and finally, he understood all that was covered. He acknowledged that he had not understood the terms of the warranty. This customer left our store satisfied with the way I handled his situation. He has been one of our loyal customers since then.”
7. What Is The Biggest Challenge That You Foresee In This Job?
The hiring manager asks this question to evaluate your general knowledge of the accounting industry. Demonstrate that you are well informed about the potential challenges and that you can deal with them when they occur.
“I think the biggest challenge accountants will face in the near future is dealing with the frequent changing laws and regulations. Income tax code, compliance and reporting rules, shifts in sales tax rates, and adjustments requirements of employee compensation keep changing on the state and federal level. It might be difficult to maintain a proper level of familiarity with all these changes. However, I have subscribed to the industry publications to keep myself up to date with the news alert and I’m able to monitor upcoming legislation. This makes me stay prepared to implement new changes as needed.”
8. What Is the Official Website Of PayPal?
This is a common question during the PayPal interview where the hiring manager seeks to know whether or not a candidate is familiar with PayPal. In your answer, show that you are familiar with using PayPal by stating their official website.
“The official website of PayPal is www.paypal.com.”
9. What Do You Understand By “Website Payments Standards.”
This is another technical question to test whether or not you are knowledgeable about different payment methods. In your answer, explain what you understand from the term website payments standards.
“Website payments standard refers to accepting online payments from customers with or without Paypal accounts. For instance, accepting echecks, Paypal accounts, bank transfer, and credit/debit cards such as American Express, Discover, MasterCard, and Visa.”
10. What kind of reporting does Website Payments Standard have?
This is another technical question to test whether or not you are knowledgeable about different payment methods. Having studied different payments methods, this shouldn’t be hard.
“Website Payments Standard offers a wide variety of reporting tools such as History log, monthly account statements; settlement and reconciliation system; Download logs; profit and loss tracking; among others”
11. Describe How To Accept Payments Online Using Website Payment Standards.
Paypal only employs high skilled personnel. The hiring manager will therefore ask this technical question that tests your expertise in this field. The best approach to this question is to provide the three options of website payment standards.
“You can accept payments online using website payment standards through the fooling options:
- Create buttons for your website. You don’t even need a PayPal account to get started!
- Use a third-party cart compatible with Website Payments Standard.
- Customize your integration with the help of a web developer.”
12. Define The Term Recurring Payment.
Here the interviewer wants to understand whether or not you are familiar with different phrases used in this field. The best way to answer this question is to simply define the term in connection to the role at hand.
“Recurring payment is when a customer pays fixed amount regularly to the merchant. For instance, if you buy a product or service and pay some amount on a regular basis to a bank for an extended period. This payment is what we are referring to as recurring payment.”
13. Do You Know How Recurring Payments Works?
This question is testing your technical knowledge in this industry. The best strategy for responding to this question is to state how recurring payments work to showcase your expertise in this field.
“ Yes, When you create recurring payments for a buyer, you create a recurring payments profile. The profile contains information about the recurring payments, including details for an optional trial period and a regular payment period. Each of these subscription periods contains information about the payment frequency and payment amounts, including shipping and tax, if applicable. After a profile is created, PayPal automatically queues payments based on the billing start date, billing frequency, and billing amount, until the profile expires or is canceled by the merchant. However, the current release of the Recurring Payments API has limitations such as:
- The profile start date may not be earlier than the profile creation date.
- A profile can have at most one optional trial period and a single regular payment period.”
14. How Do You Administer Recurring Payments From Paypal Account?
Here, the interviewer is seeking to understand if or not you are familiar with the processes of administering payments. In your response provide the processes involved in administering recurring payments.
“You can create, reactivate, suspend, cancel, or modify recurring payment profiles from your Paypal account. It is also possible to list all recurring payment profiles. In order to access the Paypal recurring payments tools, you can click recurring payments from the tools section of your account overview or Paypal business overview page.”
15. Can We Customize The Checkout Page On Paypal.Com As Per Requirement?
This is a technical question that is asked by the hiring team to test your knowledge in this industry. Having trained in this field, this should not be difficult for you. Be very brief and precise with the answer you provide here.
“Yes, We can customize item detail, description, and the logo among other things bypassing some optional parameters.”
16. What Is Paypal Adaptive Payment?
Here, the interviewer is seeking to know whether or not you are familiar with common terms used in this field. The best approach to this question is to define what Paypal adaptive payment is.
“Paypal Adaptive Payments refers to a feature of Paypal pro that is acceptable for use by customers who have a Paypal Pro account. Using this feature, a customer can pay with a credit/debit card or Paypal account. While paying with a credit or debit card, a customer must create an account on paypal.com. Adaptive payments handle payments between a sender and a receiver.”
17. What do you understand by PayPal Express Checkout?
This is another technical question where the interviewer is seeking to know whether or not you are familiar with common terms used in this field. The best approach to this question is to define what PayPal adaptive payment is.
“This is a powerful API –based solution that can easily be integrated into a merchant website. Using Paypal express check out, you can leave the merchant website and finish your transaction in paypal.com.”
18. What Do Buyers See When They Check Out?
This question is testing whether you have the right knowledge required to perform this role. The best strategy for responding to this question is to highlight the steps a customer goes through to pay a purchase.
“The buyer will see the following steps during their payment for a purchase:
- The buyer will click the payment buttons next to the selected items.
- If they have a PayPal account, they log into PayPal. If they don’t have a PayPal account, they enter all their payment information on a web page protected by PayPal.
- They review and complete the purchase on PayPal.
- They return to your website.”
19. Have You Ever Had A Conflict With A Boss? How Was It Resolved?
The interviewer is seeking to know how you deal with conflicts. They understand that many employees fail in how they handle conflicts. The best strategy to answer this question is by talking briefly about the conflict and focusing on the resolution.
“Well, I cannot remember having a conflict with my boss. However, if one occurs in the course of working, I would seek an appointment with my boss to discuss the conflict. I am a person who admits mistakes and apologizes for my failures. I believe that respect, strong interpersonal, problem solving, and communication skills can help us solve any disagreements.”
20. How Do You Build And Maintain Functional Relationships With Colleagues Working In Other Locations?
Paypal recruiter asks this question to find out whether you can effectively and easily coordinate with colleagues including those that are far. In your response, demonstrate your teamwork, interpersonal, and leadership skills.
“I believe that communication is very important to building and maintaining professional relationships especially if one is working with colleagues from a different location. To effectively communicate with my colleagues, I connect with them through different platforms. I make use of collaboration software to engage with coworkers especially through sharing documents, having an off-the-cuff discussion, etc.”
Now that you have gone through these question and their answers, ensure to review the company’s website to familiarize yourself more with the company. It will be important to work on your confidence since the majority of employers want to hire a confident candidate.