Founded in 1956 in Beverly, Massachusetts, by Alfred Marshall, Marshalls has risen to become one of the largest American chains of off-price department stores. These stores are owned by TJX company and have clicked 1000 in different locations.
If you are interested in working with Marshalls, we are here to help. We will cover some of the most common questions asked in Marshall interviews to increase your chances of landing the job you are eyeing. Take note that you also have to work on other aspects of your interview, such as grooming and confidence in answering questions. Take a look at the following questions:
1. Why Do You Want To Work At Marshall’s?
Thanks to your amazing catalog, I am one of your most loyal customers. You have some of the best furniture, lighting equipment, and clothing brands retailing at thrilling prices. It would be a great honor to work at any of your establishments. I am also interested in meeting a new team and overcoming new challenges that will help in my career, which Marshall has been known for years to offer.
2. Why Should We Consider You For This Position?
I believe that my amazing skillset is one of the main reasons you should consider me for this position. I have worked in different retail establishments as a cashier and customer care representative and thus acquired several customers care and cash handling skills. I will ensure that your client base is satisfied and well-catered for at all times. I have also been your loyal customer for twenty years and even marketed you to my friends, which I believe is a plus.
3. What Do We Sell?
I have been your customer for some time now and know most of your offerings. First, you offer household products such as furniture, lighting equipment, and bed and bath products. You also stock many men’s clothing and apparel, which I must admit I love. Marshall also offers women’s and general family apparel, which are amazing, just like other products.
4. What Do You Love About Us?
It is well-known that you have some of the best prices for clothes and home products. I have always enjoyed shopping at your stores and referring you to my friends, who, like me, find your store amazing. I also love your top-notch customer service. Your employees treat everyone with respect and care. I have never had a dull shopping experience here.
5. We Value Every Customer. Can You Share With Us Your Customer Care Experience
I have first-hand witnessed how amazing you treat your customers, given that I am a regular shopper. It is what keeps me coming back. I am happy to report that I have extensive customer care experience. I have worked in several retail stores in the United States and Canada and handled diverse customers. I know how to satisfy them with their purchases and keep coming back for more. I am always ready to go above and beyond for customers, which I believe will be handy here.
6. You Have Just Mentioned You Are Always Ready To Go Above And Beyond For Customers. Can You Mention An Experience?
I once had an old customer who couldn’t find what she was looking for since we had changed the store’s arrangement after a survey. Even before walking to me to ask for assistance, I went to her and walked her to the shelf before picking for her what she wanted and carrying it to the cashier. I even helped her call an Uber from her phone, which she highly appreciated. I caught her smile as she waved back, which made me happy.
7. Which Aspect Of This Job Do You Find Fulfilling?
I generally love the retail experience as it allows me to meet many amazing people who are sometimes encouraging. However, the most fulfilling aspect is getting to serve others. I love impacting other people’s daily lives, however small. I feel happy and fulfilled whenever I go above and beyond for someone or help them locate an item. I am willing to help all your customers around the store and ensure they are happy at the end of the day.
8. What Is The Main Challenge That You Foresee In This Role?
I have always wanted to work in such an establishment as it would allow me to meet new challenges and better my career. However, I also know that I would have to adjust given that I haven’t worked in such a large establishment. On the bright side, I am appreciative and receptive to change, which will greatly help me. I am also hardworking and diligent, which makes me believe I will adjust fast and conquer given a chance.
9. How Do You React To Feedback?
Every sales assistant expects feedback from the customers. Even though the feedback is mostly good, one should also prepare for negative or ‘harsh’ comments. I have learned not to take anything personally but instead focus on making changes, however small, to better my career and the way I handle customers. I also normally ask them to tell me how I can serve them better, which has been increasingly helpful. Feedback has helped me be better at this job, which I appreciate.
10. How Would You Deal With An Angry Client?
I have dealt with a few disappointed and even angry clients in my job, experiences that have helped me improve my work and career. The best way to handle an angry client is to desist from giving them more reason to be angrier. Therefore, when dealing with them, I always try as hard as possible to calm them down before finding out what’s wrong, after which I apologize and work as hard as possible to come up with the best solutions. Depending on the circumstances, I also don’t mind asking for help from the supervisor or manager.
11. How Do You Know That A Customer Is Contented?
Knowing that a customer is content is not a hard affair. Such customers will either whisper a thank you or register their pleasure on their faces. Whenever a customer’s face beams with pleasure after getting the help they deserve, they are pleased. I am glad I have always had amazing feedback from my customers, who even greet me whenever they return to the retail establishments. It’s always a must for me to please my customers.
12. Do You Consider Yourself A Good Salesperson?
Yes. I believe that I am one of the best salespersons around. I have managed to meet and even exceed most of the sales targets I have had in my career life, which assures me of my prowess in this field. I know how to interact well with customers and win them over. Most of the time, I create loyal customers, judging from the number of purchases they make afterward. I am confident that I will do the same in this work if given a chance.
13. What’s Your Worst Retail Experience?
I once dealt with drunk customers in my career, which I believe was my worst retail experience. They got all violent in the establishment, and the police got involved. When the former arrived, the customers refused to arrest and threatened to break the electronics we were selling. It took the police officers ten minutes to pin them down, an experience I never want to relive in my life. Other customers were dumbfounded the entire time, and some even listed our store on review sites, calling it violent and not fit for shopping. I have had other bad ordeals, but it remains the worst.
14. Mention A Time That You Failed In This Role And The Lesson You Learned
I have failed a few times in my career life. However, I am happy that instead of letting such experiences define me, they have made me better. As a retail sales manager, I once failed to check up constantly on the team, leading to poor results and non-meeting targets. I was too engrossed with other duties that I failed to perform routine check-ups. However, I salvaged the situation in the end through hard work and increased team motivation. Even though only a few people in management noticed, I knew that things would have been better had I begun being thorough early enough. This experience taught me to take all my duties seriously.
15. How Do You Handle Pressure?
I know that this is one of the busiest retail establishments in the US, owing to your customer base, and, therefore, I have adequately prepared for anything that will come my way. In such busy environments, I usually first ensure that my day is planned from the onset. I define all the tasks and arrange them in terms of priority to avoid too much pressure. However, pressure is sometimes inevitable, and in dealing with it, I first take some time to breathe in and out before tackling the tasks with a level head. I am also good at multitasking, which is handy during such times.
16. Comment About Your Availability
I am happy to report that I do not have any engagements making me busy at the moment, meaning that I am available for this job from tomorrow. I cleared from my former workplace a week ago and have been actively looking for a job. I will be willing to take up this role anytime and work hard for the betterment of this establishment. I am confident that I will make a positive impact here.
17. Can We Rely On You?
Having worked in such retail businesses before, I understand that you need an employee base that you can rely on, owing to everything that takes place here. I am glad that I am reliable, an attribute that my former colleagues and employer enjoyed about me. I’ll report to work early, carry out all my roles diligently and ensure that I am constantly productive throughout the day. You can also trust me to meet this organization’s targets and push others toward reaching their potential.
18. Why Did You Leave Your Last Job?
I left my last job in search of new challenges and for career advancement purposes. After staying in the same role for over five years, I found it wise to try something else to avoid the looming comfort zone. Therefore, I chose to leave and give someone a chance also to learn all the valuable lessons I did while working for them. I am confident that this job will allow me to meet new challenges and workmates and advance in my career, given that this entity greatly believes in career advancement.
19. What’s Your Ideal Workplace?
I believe that I can work anywhere as long as the management is supportive. I want to feel motivated, heard and valued, which can only happen with supportive management. I also enjoy working in establishments that enjoy and support teamwork. This method of work enhances creativity and generally makes a workplace more productive. I am happy that this establishment fancies productivity. I am sure I will not feel out of place or have reservations if and when I get this role.
20. What’s Your Take On Employee Theft?
As a sales manager, I have dealt with multiple cases of employee theft. My philosophy remains the same- no one should steal from the company and walk scot-free, so I normally ensure that those who steal from the store are dealt with accordingly and as stipulated by the workplace policy. Employees must be disciplined and learn to work hard for their share instead of collaborating with those handling inventory to steal or blatantly take from the company. Your establishment is lauded for disciplined and law-abiding employees; therefore, I am sure this will not be a problem here.
21. How Do You Intend To Blend In With Your New Team?
I have never encountered a problem blending into a new team or setting. At the start of my career, I consciously decided to invest heavily in my interpersonal and people skills, which has born great fruits. I know how to build a rapport with people in new settings without sounding corny or appearing like I am pushing it too far. I also ensure that I am productive as early as possible to avoid instances of people feeling that I am draining them or taking advantage of their effort. I will thrive here if given a chance.
22. How Would You Handle A Difficult Customer?
Success in this field requires one to appreciate all types of customers, which I am prepared to do. I have had the chance to handle an array of customers, some different, others angry, and a good number disappointed. However, I always believe that everyone deserves empathy and a chance to be listened to and their concerns acted upon. Therefore, I give difficult customers time to vent out and, depending on their issues, find a way of helping them. Most of the time, they need to be dealt with politely.
23. How Will You Motivate Your Team?
I know the importance of team motivation since I have felt it many times in my career, so I normally work hard to ensure that any team I am dealing with or part of is always motivated. Fortunately, team motivation is not as complicated as people think. You only need to make your team members feel listened to and valued and lead by example to have a highly motivated team. Motivation also requires that employees are given all the tools and resources they need to succeed.
24. How Would You Handle A Conflict With Another Employee?
One of the ways to succeed in a team setting is knowing how to handle conflicts since; sadly, disagreements are at times common in workplaces. I have discovered that conflict resolution should be as swift as possible to prevent any further effects on the general morale of the team that may, in turn, affect productivity. I tell my team members that they should always be willing and ready to discuss issues to avoid such scenarios negatively reflecting on their work. I am happy that most of the time, such disagreements are dealt with faster.
25. Are You A Team Player?
Yes. I am a team player, which I believe is one of my greatest attributes. I know how to fit in team settings and work together with others for the realization of different targets and set objectives. I can also inspire and motivate all my team members to be good at their work, which has helped me in this career. I am confident I will fit well into your team and positively impact this workplace.
These are some common questions you will likely be asked in your upcoming interview. Ensure you prepare adequately and know what to expect to increase your chances of landing the job. Remember also to groom well. You have got this, and we wish you all the best!