A DMV clerk is an individual who is responsible for examining motor carrier permits, registrations, insurance, and tax certificates, vehicle identification numbers, verifications, and titles.
Below, we have the top 20 custodial supervision interview questions and answers you are likely to face when attending an interview. Also, there are sample answers to guide you on how you are supposed to answer the questions.
1. Why Are You Interested In This Role?
When you are asked this question, you should talk about why you want to work in that particular role. Consider talking about nurturing your experience and advancing your skills as well.
“After I learned that you were recruiting, I did not hesitate to apply for the post because I had all the qualifications listed and I needed a job. I want to use the skills and knowledge that I have gained from the university and past experiences to earn an income. In addition, I saw a great performance of your agency, and I wouldn’t be shy to say that I would like to sharpen and gain more knowledge and skills from you as well. Providing my services to better the performance of your institution and at the same time earning and gaining knowledge and skills sounds perfect to me. I would like to be part of your team.”
2. What Are The Roles Of A DMV Clerk?
The interviewer wants to know whether you are aware of the duties and responsibilities that you are entitled to. Talk about the main duties and responsibilities of a DMV clerk.
“As a DMV clerk, these are the duties and responsibilities that I am expected to perform;
· Examine documents for accuracy; determine, verify and collect proper fees and taxes and process and enter information into databases or software programs.
· Maintain accurate records and reconcile daily reports for Motor Vehicle, Driver’s License, Department of Natural Resources (DNR), and Game & Fish.
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· Processes documents related to the International Prorate Plan to license over the road vehicles, issue cab cards, International Fuel Tax Agreement credentials, and answer questions by account holders and those hoping to obtain an account. (Grand Rapids only)
· Accurately answer complex and unique customer inquiries, both in person, on the telephone, or via e-mail, and provide timely information and options concerning all phases of a motor vehicle and driver’s license transactions and DNR transactions.
· Solve customer problems by interpreting their inquiry in the most efficient and professional manner possible. Transfer complex issues to the Lead Motor Vehicle Registration Clerk or Motor Vehicle Office Manager. 6. Utilizes the Triple Check procedures with transactions involving a sanction in another state or an issue with the social security record not matching the driver’s license record.
These are the top duties and responsibilities I would be delighted to perform in your agency.”
3. What Are The Qualities That A DMV Clerk Need To Be Successful
Your interviewer expects you to tell them the qualities you have that you think can help you succeed working as a DMV clerk.
“Despite having the academic and experience qualifications, I believe that having the right personal qualities determines whether you are going to perform well in this role or not. As a DMV clerk, I should have good customer-to-business communication skills. Secondly, ability to adapt to a variety of people; Winning attitude, and dedication to ensuring customer satisfaction. I should also be able to demonstrate the consistent capability to productively resolve complex customer interactions. Lastly, I should have the ability to read, analyze, verify the authenticity and interpret rules and procedures to process documents.”
4. What Major Challenges Did You Face During Your Last Role? How Did You Manage?
The interviewer wants you to tell them the difficulties that you faced in your previous role. Talk about the main challenge and the ways you used to manage them.
“Cultural barriers were one of the challenges I faced in my previous role. Since I could meet different people from different places, the language barrier would be a challenge. Some wouldn’t explain their car particulars as they should. Others didn’t understand English but we had to look to a way that we would serve them as well. To curb this, I had to use technology where I could get applications that would translate a speech immediately.”
5. Describe Your Daily Routine As a DMV clerk?
Your interviewer wants to know what your daily schedule looks like. Give them a very organized schedule starting from the first activity until the last activity of the day.
“After arriving at work, I would start the day by Updating operational records or licensing information, using computer terminals. Secondly, I would collect prescribed fees for licenses and instruct customers in the completion of driver’s license application forms or other forms, such as voter registration cards or organ donor forms. I would then question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms. After that, I would perform routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents.”
6. Describe Briefly About Your Experience
The interviewer wants to know where you have worked before, for how long you have worked, and the experience you have gained.
“After completing my Bachelor’s degree, I did not hesitate to enroll for an internship program in a government agency where I assisted in DMV clerk duties. I learned a lot from my seniors and I continued to grow my skills. Thereafter, I was employed on a five-year contract in the same agency as a DMV clerk. I met a lot of people who taught me a lot of activities. That gives me a score of 6 years of experience. I hope that you will consider my experience as an added advantage.”
7. What Kind Of Strategies And Mindset Is Required For This Role?
The interviewer asks this question to learn what attitude you have towards this role. Talk about what DMV clerks should always focus on.
“A mind of a DMV clerk should be ringing on making sure that all the paperwork about car particulars are in order. Making sure that everyone is safe on the roads and they are supposed to be there. ”
8. What Is The Biggest Challenge That You Foresee In This Job?
When you are asked about this question, you need to talk about the difficulties that you think might affect this sector in the future.
“The main challenge that I foresee in this industry is forgery. In today’s world, technology has advanced and the bad guys are out here trying all they can to get plates, insurance, registrations, etc. They have really taken advantage but it is with great hope that we will give a hand to fight them.”
9. How Do You Stay Motivated In Your Work?
The interviewer wants to know what it is that gives you psych when it comes to your work. Consider talking about your achievements as your motivators.
“As I have said earlier, my main focus while working is customer satisfaction. When customers are satisfied with the services that I have offered to them, I always feel motivated to keep on growing in this career. Cooperation from individuals usually motivates me. This will make us feel that we are doing a great job towards customer satisfaction and solving their problems. That would be a great motivation to me.”
10. Describe A Time When You Failed In This Role And The Lessons You Learned.
Your interviewer wants you to tell them when you made a mistake in your role, and it did not go as you expected. Talk about the biggest mistake that you made and the lesson that you learned.
“In my entry-level as a DMV clerk, I did not know that customer engagement is very crucial in this role. I did not dwell so much on engaging the customers to collect their views and feedback. Collecting customer feedback is very essential to know whether they are satisfied with the services or not. After learning that it is essential, we introduced it and now we are able to collect customer feedback and improve our services.”
11. Why Do You Feel You Are Most Suited For This Role?
Your interviewer wants to know why you think you are the only candidate you are looking for. Talk about the unique qualities and experiences that add an advantage to you.
“Firstly, I think that I am the only candidate you are looking for because of the experience, knowledge, and skills that I have been equipped with within this sector. I have gained six years’ experience while working as a DMV clerk. This is the kind of experience needed for a big agency like yours. This is not an entry-level job. It requires a well-experienced person. I believe that you will consider it as an added advantage to me.”
12. Share With Us Your Greatest Achievement
When the interviewer asks you this question, they expect you to talk about the most significant goals that you have attained in your career. Talk about the awards, promotions, and goals that you have received.
“Having worked for six years in this role, you must expect some achievements, rewards, and promotions. In my last role, I was awarded as the best DMV of my agency. This was determined by the supervisors and managers who used to evaluate our performance based on our efforts. This was a very great achievement in my career. I hope that I will get a chance in your institution to achieve more in my career by giving the best services to your esteemed customers.”
13. Which Are The Necessary Documents For One To Register A Motor Vehicle?
The interviewer wants to know whether you know the requirements that one should have in order to register a motor vehicle under their name. Mention and explain.
“For you yo register a motor vehicle, one should have;
· Identification. You must present an acceptable form of identification to register your vehicle.
· Proof of insurance. Your insurance card.
· Completed registration application (Form H-13B).
· Bill of sale. For vehicles recently purchased.
· Payment: A passenger vehicle registration with new plates (and no lien) will cost $195. (There is an additional $10 fee for processing a vehicle with a lien). Pickup truck fees vary by weight.
· Proof of ownership. An original title is required. If the vehicle is not titled in that state, valid registration from the previous owner is needed. If registration is expired, you will need to obtain a letter of registration verification from the previous state DMV.”
14. What Are The Steps For Registering A Motor Vehicle?
The interviewer wants to know whether you are aware of the registration steps of a motor vehicle.
“In order to register a motor vehicle, one should follow these steps.
· First check any outstanding issues
· Gather all your documents
· (Out-of-State Titled Vehicles only) Bring Vehicle to an Emissions Test Center
· Make an Appointment at a DMV office.”
15. What Is Vehicle Identification Number?
Your interviewer wants to know your basic knowledge of the terms used in the DMV sector. Clearly explain the term in detail.
“The car’s vehicle identification number (VIN) is the identifying code for a specific automobile. The VIN serves as the car’s fingerprint, as no two vehicles in operation have the same VIN. A VIN is composed of 17 characters (digits and capital letters) that act as a unique identifier for the vehicle. A VIN displays the car’s unique features, specifications, and manufacturer. The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage.”
16. Give us the different types of car plates that you know of
The interviewer wants you to tell them about the different types of car plates that you know of. Mention and explain
“There are different types of plates that a car can be identified with. Below are the different types of plates that a car can have.
- Standard license plates.
- Special interest license plates (arts, kids, environment, etc.).
- Special license plates (recognition, historical, occupational, legislative, etc.).
- Decals and placards (bicycles, disabled person parking, etc.)”
17. How Would You Collect Feedback From Customers?
The interviewer wants to know the methods you would use to know if the customers are satisfied or not.
“Customer feedback is very important in this role and needs to be collected to better your performance and know where to improve. I would prefer using comment cards on the facility exit gates that have four sections ‘How would you rate our services? Bad, bronze, silver, gold? The comment section, thank you.’ The customer would tick where appropriate, and the feedback would be recorded according to the service that they received. Also, this would help us makes sure that the staff is doing what is expected of them. This is a very convenient way of collecting customer feedback.”
18. How Would The People Close To You Describe Your Personality?
Your interviewer wants to know how your relationship with other people would be like. Talk about the nice things they would say about you.
“I believe that the close people I have well interacted with would describe me as a creative, humble, and problem-solving person. That would differ from person to person, but it would be something close to that.”
19. How Do You Deal With Anger And Dissatisfaction In Your Job
The interviewer wants to know how you would react when you are not comfortable with something and how you would address it.
“If it is something that has angered me too much, I would take a break, have a glass of cold water, breath in and out to cool down, and think about how I would solve that. That would be the best way to deal with extreme anger that cannot be dealt with in front of the customers.”
20. What Will You Offer To Us In Your First Month Of Working In Our Agency?
Here, the interviewer wants to know what you will put in place in the first month. Talk about implementing your strategies
“I would be testing my skills and learning how to respond to situations according to the services offered by the agency. I would also try to implement my working skills and strategies to see whether they are compatible with the services offered. Expect a great change in the first month.”
You need to answer the questions confidently and show them that your main focus is increasing productivity through customer satisfaction. Answer all the questions with confidence and explain your answers in detail. All the best!