As optometric technicians, we work under the direction and instruction of professional optometrists. Also, they may work in laboratories to manufacture and construct lenses and spectacles. They’re the professionals who conduct administrative and clinical activities.
A profession in optometry can entail many benefits, and most people desire to win a job related to this area. Thus, getting such a job can be challenging. After all, businesses want to hire the best talents in the industry. Companies ensure they hire the most qualified talents by providing a thorough screening process when interviewing candidates. If I doubt this, read on these 25 questions that I was asked before getting a job at the firm I’m currently working at. I also added my responses to the respective questions.
1. Why Are You Interested In This Role?
I like working in an optometry-related profession. Besides, it’s among the reasons this job opening catch my attention. I’ve always admired working in a healthcare setting as it is a spotless and professional experience. Winning this job means that I would have won a career in the field of my dreams. For example, people are often uncertain about what to expect when they come in. Thus, I’ll enjoy assisting new patients with their initial examinations in such cases. I’ve always felt proud of myself for educating and helping individuals have a positive first visit to the eye doctor.
Even more, a profession in optometry is a terrific way to change your life, whether you are 12, 18, 35, or 46 years old. Optometry is a lucrative profession with plenty of room for advancement. Assistants can take advantage of a variety of educational options. It’s also highly sustainable because it gives me a decent balance of sitting, standing, and moving about and consistent hours. The clinical atmosphere and its work climate also appeal to me. Furthermore, most optometrists report excellent job satisfaction and high quality of life. With such a job, I’d feel satisfied with money, either! As an optometrist, I’d feel good knowing that I improve my patients’ lives while still preserving a work-life balance. When a patient puts on glasses for the first time, I’d observe their instant delight.
2. What Are The Roles Of An Optometric Technician?
Optometric specialists have various roles in the typical professions. The following are some of the responsibilities that an optometric technician could have:
- Assisting with the treatment of patients and eye exams
- Gathering patient information and supporting them in choosing frames.
- Informing patients about proper lens care and maintenance
- Educating patients about the testing procedure, preparing them for it, and giving vision exams
- Keeping track of inventories and records and taking notes during tests
- Fixing broken or damaged glasses with minimal fixes
- Assisting with lens design and fabrication,
- Maintaining and minimally repairing examination equipment.
3. What Characteristics Must An Optometric Technician Possess To Be Successful?
Poor work conduct can result in many negative issues. That’s why such a professional need to have the ideal traits. Some of the characteristics that would increase my odds of being a successful optometric technician include:
- They are organized. Optometric technicians keep track of many patients’ data and schedule visits. That’s why I’d need to be organized and coordinated.
- Successful optometric technicians should be good time managers. Optometric technicians in an optometry office may have a full daily schedule of patients. In such a case, they can use time management to keep on track while simultaneously performing administrative responsibilities.
- They should have excellent interpersonal skills. I must establish a positive rapport with patients to have a good experience. I will frequently collaborate with the optometrist and will need to have a strong working relationship with them.
- They are a good communicator. I’ll need excellent communication skills to work with the team and function as a liaison between patients, the optometrist, and insurance providers.
4. Were There Any Significant Challenges In Your Previous Job? Explain How You Managed Them.
Yes, my previous job involved a few challenges. However, there were two challenges that I felt were most significant.
First, I partially served as a team coordinator at our company. We formed a task force within the team to organize better and manage the enormous job at hand. Because the project was behind schedule, I was invited to join the task force with an almost immediate start. When I first read the job description, I thought I was just 60 percent fit for the qualifications. Nonetheless, my director trusted me enough to offer me the role made me feel happy and strong. I accepted since I was interested in such a learning opportunity. I’ll confess that there were a few trying weeks when I had to jump right in, learn new software, and adjust to a new way of working, but it all paid off. The employer renewed my contract till the project’s completion.
Secondly, one day during my initial weeks at my former job, the individual training me called in ill. Our developers altered specific configuration files the same day, which impacted our testing. The colleague who was teaching me wrote down the instructions for me to follow, but they were written in a language that I couldn’t understand. I used Google to translate and sought assistance from others. Finally, I completed the testing, and everything went smoothly.
These two events are the ones I feel were the most significant challenges I faced in my former job and which I managed to address appropriately.
5. How Would You Describe Your Daily Routine As An Optometric Technician?
I would describe the daily routine of an optometric technician as varied and interesting. First, it is varied because it entails various roles. On the other hand, the many functions of such a specialist make this one of the most interesting jobs I have dreamed of since I was a little child. In this case, I’d examine the work site at the start of each day to ensure hazards are apparent. Once the work site is secured, I can double-check that all tools and equipment are in good working order. I’d offer security instructions to employees and conduct drills as soon as the work orders are provided. During the workday, it is my responsibility to supervise employees to ensure that they follow the company’s safety regulations and that any problems or accidents are promptly addressed. This is something that would make me feel proud of myself for achieving.
6. What’s A Typical Workday Like For You?
At around 8:50 a.m., I arrive at the workplace. I take a few minutes to check the computer to see what the day’s caseload looks like since the staff has already prepared for the first patient visit at 9 a.m. I see patients from 9:00 a.m. to 12:00 p.m. and then again from 1:15 p.m. to 4:10 p.m. Unless I stay longer to speak with the day’s final patient or staff, I usually leave the office at 4:40 p.m. In between visits, I try to catch up on e-mails and take care of business-related activities. Every day, I have lunch, although it’s usually a business lunch. On Wednesdays, we stay open later, with the final patient appointment starting at 6:15 p.m. We see a patient every 10 minutes after 4 p.m. on that day. I don’t see patients on Thursdays unless a post-op patient I’m co-managing requires an examination. Thursdays are free for family time and personal errands, frequently mixed in with some administrative work. During weekends, the practice is closed.”
Pathology and primary vision treatment make up 50/50 of my practice. My patients are older, on average in their late 50s and early 60s. They have more pathology than many other ODs, partially because many of them have been coming to me since I graduated from college. I’ve interacted with most of them for at least a decade. We’ve learned a lot about each other in the last several months. “The majority of them regard me as a friend and the other way around.
Every day, I help the doctor with 10 to 20 patients. File preparation, chart review, and findings from various vision and eye health checks for the specialist to interpret are all part of my day. I keep patients’ medical records up-to-date, ask them about their eyes, and help the doctor with examinations. I also do some minor paperwork, take phone calls, and organize appointments for patients.
7. What Would You Like To Experience Briefly?
The opportunity to address people’s vision requirements and enable my patients to accomplish the things they like is what I value most about working as an Optometrist. Helping clients pick frames that fit their faces, making work orders for lens fabrication, and measuring or fitting frames according to a prescription are things I’ve done previously and can contribute to this role. This might broaden their horizons and lead to new activities.
8. Which Mindset And Strategies Do You Feel Are Relevant For This Role?
As an optical assistant, I should have more responsibilities than in a typical retail position. This profession can be a good fit for me if I have a flair for manner, an interest in science and technology, an eye for what looks good on people, or a desire to assist in healthcare.
A dedicated optometric technician is needed to help the optometrist with patient vision correction. The optometric technician will assist with eye exams, clerical chores, and upkeep and cleaning the examination equipment.
They should be excellent problem solvers. The almost single patient who enters your office has some sort of issue. As a result, your technicians’ ability to problem-solve on the go will be critical. Your personnel should be able to confidently address problems on the go, whether it’s a faulty instrument, a patient complaint, or queries about procedures and therapy.
Strong social and communication skills are vital to being a successful optometric technician. It would be best to be careful and detail-oriented, with a strong interest in glasses and optical equipment repair and maintenance.
9. Do I Foresee Any Challenges In This Job? Explain The Biggest One I Expect.
There are inevitable trade-offs, such as Saturday work. However, I’ve found that Saturday is the busiest day of the week since it is the most convenient day for patients to visit us. Not just America’s Best, but all sorts of practices are like this.
Working late into the evening might be aggravating, mainly because getting home in the Philadelphia region can be slow. Many local optometry clinics stay open late, one or two evenings a week, but I have a consistent schedule as an OD at America’s Best. I can arrive home at a reasonable hour every night.
10. How Do I Stay Motivated At Work?
I often do various things to stay motivated at work. Here are some ways I adapt to ensure I’m always inspired at work.
- Understand why I’m doing this. It’s not always about what I’m doing or how I’m doing it; sometimes, it’s about why I’m doing it. Having a clear idea of what I’m working for might help me stay on track.
- Define my objective. Defined objectives help me put my thoughts into action. It’s the crucial link between planning and execution.
- Select success as my goal. Decide to succeed, then stay with it and see it through. I can improve my success odds by visualizing myself effectively accomplishing a task.
- Enjoy myself. Find a method to make it entertaining if I’m serious about staying motivated. Fun is a fantastic motivator, not an adversary.
- Make a clear vision for me. I must build a clear, compelling vision that I can relate to and identify with if I want to achieve. It won’t push me to stay on track if it doesn’t speak to my heart. Create the most expansive vision I can since I can only achieve what I perceive.
- Make a strategy. Once I’ve set a goal, I create a plan to take my vision and break it down into actionable stages. As we all know, a goal without a strategy is nothing more than a fantasy.
- Take a look at the big picture. Consider the larger view while I’m trying to stay motivated. What does this mean in terms of not just myself but also others? Lastly, what difference will this make? Think larger if I want to accomplish more.
- Organize me. Ensure that my workspace is free of clutter so that I can organize my thinking. I have a higher chance of being more effective and productive in a quiet setting.
- Face procrastination in the face. Make no excuses or waste time justifying why I haven’t begun yet. Instead, attempt to figure out what’s causing the delay and get to work right away. The most excellent way to start something is just to start.
- Consider how I’d feel if I were to achieve. Visualization is a valuable tool for focusing, staying motivated, and achieving my objectives. Even the most unpleasant activities might feel like part of achieving something significant if I visualize myself successfully finishing a task.
- Maintain an optimistic attitude. Positive ideas lead to positive actions, and self-affirming affirmations will assist me in reaching my full potential. Take charge of my thoughts, feelings, and actions. Positivity will help me in making the decisions that lead to success.
- Take a different approach to chores. It’s possible that getting started is the issue. A new viewpoint and more energy could come from a different approach.
- Break down my ambitions into smaller, more achievable chunks. My capacity to break down my goals into shorter-term and smaller single tasks will be critical to my achievement. Maintain a reasonable level of control.
11. Describe An Instance Of When You Failed In This Role And What You Learned From It.
I used to procrastinate and get behind on work when I initially started the job. This impacted my career since I was not reaching production standards, which made things more difficult for my team. After discussing it with my boss, I discovered that my procrastination was just a sign of my lack of self-esteem in my abilities in my position. When my boss and I realized this, we determined that it would be better if I observed other team members and asked questions about their job. I’ve worked at the firm for two years, no longer delay, and examine training materials regularly to stay up to date on my job tasks.
12. Why Do I Think I Are Fit For This Role?
I quickly adapt to changes and advancements. In this case, the daily routine of an optometric technician can be diverse and requires a flexible professional. Patients may take their doctor’s prescription for glasses to an optometric technician after having an eye exam or an optometrist. Patients’ prescription glasses or contact lenses are recommended, selected, and customized by optometrists. Optometric technicians usually work in an eye doctor’s clinic or a specialty eyewear store, preparing clients’ eyeglasses and contact lenses. I can quickly adapt to all these duties and roles, and that’s why I feel an ideal fit for this role.
13. Tell Us About Your Greatest Achievements.
My most significant professional accomplishment occurred before I was certified as a “professional.” My Master’s degree in six years with a 3.9 GPA has to be the crowning achievement. Because my family was struggling at the time, I received no financial assistance from them. While earning my engineering degree, I had to take a full-time job as a waiter. This experience taught me that the key to success was prioritizing my time and focusing on my objectives. In some ways, the experience helped me become a better leader. I believe that hardship and humility make it easier for leaders to relate to their employees rather than regard themselves as bosses. Because I understand how complex engineering can be, I’m more involved in what my team creates. I’m pretty proud of it, and I believe it has given me a significant edge in my current profession.
14. How Did You Respond To Changes At Your Most Recent Organization?
We lacked a specific structure for recording our audit action monitoring and closure. For my purposes, I first prepared an excel spreadsheet to track the tasks and a word document template to describe how we assessed the actions’ completion. My boss complimented me on my initiative to bring about good change, and I shared the templates with the team and provided some training on how to apply the templates to the team’s junior members. Consequently, the group began to use the templates, ensuring that it documented the monitoring of audit actions in a uniform manner.
15. Can You Resolve Conflicts In A Respectful Manner? How Do You Respond To Customer Complaints?
Yes, I can handle disputes professionally. When a consumer complains, I first listen carefully and actively to figure out what went wrong and what caused their unhappiness, and then I apologize for any shortcomings. I acted quickly to resolve the situation. It’s fantastic if the problem has been resolved and the consumer is pleased. Nonetheless, I make a point of addressing the issue with my coworkers and supervisor and taking general notes on what occurred so that we can avoid a repeat of the incident.
16. What Feedback Can I Receive From Your Most Recent Manager?
During a 1-2-1, my head questioned me about my struggles. I said that one of the things I struggled with was sticking to the hours of work because I wanted to make sure that whoever took over a task after I didn’t have to deal with too much-what this looked like was me answering a large number of e-mails in a specific inbox, for example, and working long hours. My boss reminded me that “customer service never ends” and that no matter how great of an impact I have on an inbox, customers will continue to come, regardless of how many emails I send. I needed that reminder, and it was good to know that my mental health was also being looked after.
17. Why Is It Important To Establish Relationships With Coworkers, In Your Opinion?
Especially for a position like mine, I feel that developing healthy and positive relationships is critical. My coworkers know that I am dependable since I have demonstrated that I am a team player who they can rely on. This trust greatly facilitates the everyday flow of operations. Working in a pleasant workplace, with some humor thrown in for good measure, is significant.
18. When Have You Taken An Unusual Risk In The Workplace? What Was The Outcome?
Working in a call center meant there were peaks in the number of calls we might expect, and we were all expected to accept them. I saw that the call waiting time board was becoming longer and longer, and I noted that one of my team members was absent. I wanted to examine the best course of action, keeping in mind that she could be dealing with other concerns outside of work that hinder her from working. So, even though it wasn’t my role to manage the team, I called her to check if she was well and if there were any issues with the calls (she may have had a difficult call and needed a break), and she verified that she was just reluctant to join us on calls. I replied that the team was having difficulties and that her presence would make a significant difference in calls and help balance things out for the rest of the group. She answered calls after that, although she was irritated that I asked her to do so when it wasn’t my obligation, but the team benefited.
19. Tell Me About How You Added Value To One Of Your Most Recent Job.
I started as a team coordinator at Company ABC. Members formed a task force within the team to organize better and manage the enormous job at hand. Because the project was behind schedule, I was invited to join the task force with an almost immediate start. When I first read the job description, I thought I was just 60 percent fit for the qualifications. Nonetheless, my director trusted me enough to offer me the role made me feel happy and strong. I accepted since I was interested in such a learning opportunity. I’ll confess that there were a few trying weeks when I had to jump right in, learn new software, and adjust to a new way of working, but it all paid off. The employer renewed my contract till the project’s completion.
20. What Are Your Strategies For Resolving Team Conflict?
I believe that some tension is beneficial to a team: we all have the freedom to express our viewpoints and understand that it is acceptable to disagree. Because of such painful dialogues, we discover fresh opportunities for growth and new routes to pursue. As long as everyone adheres to this, the disagreement will be fruitful. If it isn’t, it’s critical to confront the situation calmly and openly. Everyone can work together to find a standard solution if they believe their opinions have been heard.
21. How Do You Deal With Uncomfortable Situations?
I try to confront the problem head-on. It’s difficult to avoid these, primarily if I’ve worked in customer communications, where I deal with complaints regularly or hear things from consumers I disagree with. When these circumstances arise, especially in customer service, it is critical to take a deep breath and recognize that people will want to voice their concerns and be heard. When they are allowed to do so and allow them to vent, I can assist them more effectively.
22. Give An Interesting Moment When Your Listening Skills Helped You Complete A Difficult Project.
When dealing with representatives of Member Facilities from all over the country, I believe that good listening skills are essential. Language barriers and accent discrepancies are possible. In these situations, I employ positive body language skills such as greeting them with a smile, maintaining eye contact, and focusing on them rather than the computer. I also summarized the question to ensure that I comprehended it correctly. This greatly simplifies things for delegates who believe they can come to the counter with any problems they may have over the week.
23. Are You A Good Problem Solver? Narrate One Instance When You Applied Your Creativity.
The management team closely monitored our task assignments against the actual charged hours. Due to the varying timetables of my audit customers, it was often difficult for me to link my actual charges to my task assignments. Because there were no charged hours during downtimes, the team’s profitability suffered. When we held our last team meeting, I recommended that we keep a list of those who correctly update the time charges and that at the end of each month, we provide rewards to those who complete timesheets by mid-Friday. Since then, timesheets have been completed nearly entirely of the time.
24. How Can You Manage About Stressful Workplace Situations?
Working in three separate teams as part of a single function may be exhausting at times, mainly because each team has its own set of goals and dynamics. To deal with this, I made sure I set aside time at the beginning of each day to prioritize, write a list of tasks to complete, and check them off as they were finished. It was inspiring to see items ticked off, and it helped me envision my workload. It also seemed to help me stay organized and focused. If my mind began to fray, I would take a break, get some fresh air, and then return to my work invigorated.
25. How Do You Manage Multiple Urgent Tasks?
When I discover that I have several critical jobs, I split them into smaller portions and assign deadlines to each. I then arrange a time to do each of the minor chores. But, to do this, I make it a practice to prioritize my daily to-do lists. This guarantees that I don’t fall behind on crucial duties, giving me the flexibility to take up unexpectedly pressing jobs.
Are you planning to start a career in optometry? If so, you’ve seen the kind of questions and answers to expect during an interview as an Optometric Technician. You’ve also seen the responses I gave, which helped me secure this new job. Here are three more tips to help you win an optometry-related job or a position in any other profession.
- Be prepared
- Be personable yet professional
- Think on your feet