In the US and Canada, Michaels operates more than 1,270 locations. The firm employs almost 40,000 workers. It shouldn’t come as a surprise to you that Michaels is frequently hiring, especially for full-and part-time jobs in the stores like sales assistant, cashier, stock clerk, assistant manager, and other common jobs you can get with Michaels, given the typical job-hopping rates in retail and the fact that the company continues to grow every year.
1. When Do You Decide To Give Up On A Prospect?
Before a possible customer agrees to the transaction, it is said to require between six and eight touches. In my experience, there is, however, no magic number of times to get in touch with a client. Years ago, I persistently pitched a customer for months. I sent a good dozen emails filled with facts and figures at his request. I tried to avoid sounding demanding, so I started contacting him less regularly over time. I continued to communicate with him, though, since I thought he would ultimately say “yes” one day, allowing me to complete the deal.
When I phoned him to check in and say hello one day, he once again asked me what we did. I repeated the sales presentation I had previously given him several times. But this time, he surprised me by answering affirmatively. If he hadn’t pressed for additional details each time I phoned, I wouldn’t have been so relentless. But I continued mailing it and kept showing up because he was asking for additional details from me. My perseverance eventually paid off greatly.
2. How Do You Remain Inspired?
I enjoy it when I pitch to a customer and they get as enthused about the product as I am, even though I am aware that not every prospect will say yes. For instance, I once met someone unhappy with the packaging used by his business. Because the item was inexpensive and had a distinctive form, he had to reduce the expense of packing each item to a minimum.
He spoke with many businesses and believed his issue was insurmountable. He chose to give us a try although we were a new firm on the market, and when he realized that we could assist at a price he could afford, he was overjoyed. Moments like those are what encourage me to work hard every day.
3. You Will Frequently Handle Cash And Credit Cards In This Role. Could You Elaborate On Your Moral Character And The Significance Of Honesty?
First of all, I firmly think that it is my duty as a human being to treat other people and their property with the same decency that I would want to be shown in return. Second, I feel that it would be my duty as a representative of this organization to safeguard both its resources and its good name. I would never put my ethics as a worker before pursuing dishonest personal gain.
4. What Do You Consider To Be Your Biggest Selling Point As A Sales Assistant?
My ability to stay approachable and inspire meaningful discussion is my biggest asset in a sales situation. They tend to speak more candidly and freely when I approach team members, clients, or leads with a positive and grounded attitude. To uncover particular demands and how our goods or services may assist them to satisfy those needs, I can urge leads and customers to discuss their issues or personal experiences.
5. In This Job, Accuracy, And Effectiveness Are Both Crucial. How Are You Going To Make Sure You Maintain High Levels Of Both Speed And Efficiency?
I’ve been working as a cashier for many years, so I’ve honed my performance skills. One of the most crucial strategies I use is to keep my attention entirely on the subject at hand rather than allowing it to stray. It’s easy to daydream when performing monotonous activities, but I combat this propensity by positively interacting with clients while keeping things going rapidly.
6. What Characterizes A Good Sales Associate?
The finest sales representatives, in my opinion, are aspirational and unafraid of failure. In actuality, exceptional salesmen see the word “no” as a challenge. Additionally, it’s critical to pay attention to the details since the more you understand the product you’re selling, the more evidence you’ll have to convince potential customers that they need it.
7. What Management Style Do You Employ?
It can be hard to pin down a manager’s exact management style, in my opinion, a competent manager generally delivers clear instructions and maintains a low-key presence while being ready and willing to step in and provide direction, knowledge, and assistance when required. I make an effort to implement that as my managerial style. Additionally, I make an effort to be aware of my team’s requirements. It calls for frequent informal check-ins about the work they are accomplishing and their overall job happiness and mental health. At my most recent job, there was one project in particular that I recall where everyone worked on a different component of the product.
My team of seven employees had a lot of independent work to complete as a result, but rather than have everyone sit through endless meetings to update me and the others on progress. I set up a project wiki that allowed us to share new information without interfering with one another’s work. After that, I made it my responsibility to ensure that nobody ever spent too much time thinking about a subject alone. We ultimately produced a highly unified product and, more crucially, a workforce that wasn’t burned out despite the many project duties.
8. How Can Data And Analytics Be Used To Boost Sales Performance?
I utilize Google Analytics to analyze data on lead generation and field performance since I am an expert in the program. To help me make wise decisions, I also do A/B tests on items using Google Analytics. I also examine previous data to get insightful knowledge and discover the most successful sales strategies.
9. What Makes You A Competent Salesperson?
I like to build personal relationships with potential clients and consumers, but I believe that the specifics are where I excel. I’m incredibly organized; my calendar is filled with appointments to follow up with clients, and I never leave an email unanswered. Additionally, I constantly spend a lot of time with new items. It enables me to respond to inquiries with ease and demonstrate qualities that aren’t always visible.
10. What Characteristics Make A Good Cashier?
A competent cashier should possess the following qualities:
- Excellent customer service skills, including the ability to accept payments made by cash, cheque, credit card, gift card, or store credit.
- courtesy, promptness, and efficiency in providing client service.
- A cheerful and happy attitude, as well as the ability to be patient during all kinds of client encounters.
11. How Would You Organize Your Schedule And Lead A Team?
Lists and priorities are everything to me. I would break down the priorities into periods of the day, week, month, and year to determine the best approach. I’d utilize a teaming program so I could view the schedule and future tasks for the entire team as a whole. Then, I would address our deadlines with my staff every day, or at least once a week. In this manner, I would be able to talk with my team about what needs to be done, and we would collaborate to reorder our priorities while doing each task one at a time.
12. Why Do You Seek The Job Of A Sales Manager?
I liked reading about this business and your items. I’m thrilled about the prospect of working with you. As the sales manager, I will work well with teams and encourage them to contribute everything they have every day. I’m grateful for the glowing testimonials about your goods and want to do my part to increase your sales.
I was allowed to form a new sales team at my previous job, and I got to pick the team members. To put together a team that would be balanced, I took into consideration each person’s personality, experience, skills, and limitations. As this company’s sales manager, I am confident in my ability to perform and would like the chance to demonstrate how I can elevate this organization.
13. What Are The Best Ways To Create, Develop, And Close Sales Opportunities?
Through thoughtful planning and customer targeting, I create sales possibilities. By paying attention to the demands of the client and attempting to offer the best suitable solution, I create opportunities. Until we come to an amicable arrangement, I close sales opportunities by earning the client’s trust in both the product and myself.
14. How Do You Stay Abreast Of The Most Recent Sales Trends?
I follow sales trends in a variety of ways. I frequently read the hot topics in my favorite business periodicals and participate in LinkedIn discussions. Even my library of books on sale is expanding.
15. I Want To Hear About Your Most Difficult Sale.
I once pitched my company to a man at a networking event even though I hadn’t been there specifically to do so. I couldn’t help but overhear him complaining about X at his company. I secured the largest contract of my career with a major corporation in my ten years of work after hours of consideration, exchanging business cards, and conducting several meetings for months.
16. Have You Ever Had To Call It Quits With A Customer Or Potential Client? How Did You Go About Doing That?
The product portfolio has occasionally been out of step with a client. Even though I want to reach the quota, I am aware of when a product isn’t a good fit for a particular consumer. Before deciding, I would carefully consider all the possibilities and politely let them know they should consider alternative options.
17. Why Do You Want A Sales Assistant Position At This Store?
I have the utmost respect for your company because of its outstanding customer service track record. I know how to incorporate the customer service component because I’ve previously sold to your consumer base. For instance, I developed a campaign the previous year with an emphasis on how a company’s customer service makes or kills it.
18. What Sales Approach Do You Use?
I employ a consultative sales approach since I have over ten years of experience in SaaS sales. By employing this technique, I base my sales strategy on helping clients resolve issues and achieve their objectives. To provide and market the best SaaS solution, I actively listen to my clients’ needs and ask them the right questions.
19. What Is Your Biggest Weakness?
Public speaking is my biggest weakness. When giving lectures to big crowds, I occasionally experience shyness. I periodically have to do product presentations as a sales manager. Although my shyness hasn’t prevented me from giving presentations, it does make me uneasy.
I joined a public speaking group to boost my confidence in this area and acquire speaking tactics. I’ve participated in two events now, and I’ve seen a significant improvement in confidence.
20. What Approach Would You Use If You Were Required To Perform A Task That You Had Never Done Before?
Clarifying any expectations is my first step if I need to take on a new assignment. That helps me to understand the different priorities required for a successful conclusion. I then decide what resources to use to ensure I do the duty well. Does there exist a knowledge base or an online training program? Do I have a co-worker who has done this before who can provide advice? What kind of assistance can I get from my manager? Is there independent research I can do to fill in any gaps?
I usually discover a way to succeed as I absorb knowledge from many sources. At that point, I merely take a measured approach, ensuring I can meet, if not exceed, expectations by examining my work for faults and asking for feedback when necessary.
21. Why Do You Intend To Leave Your Current Position?
I’m ready for my next professional challenge. I adored the people I worked with and the projects I was a part of, but I eventually realized that I wasn’t being utilized as much as I once was. I decided to look for a job where I could continue to improve rather than allow myself to get too comfortable.
22. Which Kind Of Workplace Do You Prefer?
I genuinely like working in my current setting. My boss is a fantastic resource and is always there to assist when I have a problem, but they trust me to do my work, so I have a great deal of freedom in how I schedule and prioritize my work, which is extremely important to me. We all have lunch together, our team does several check-in meetings, and we speak via Slack, so we still have plenty of opportunities to bounce ideas off one another. Since everyone has their cubicle, the office is frequently quiet while we work. I like both independent and group work. What would you call this mixture?
23. What Type Of Worker Are You?
When I collaborate with co-workers working towards the same objective, I tend to do my best work. I was one of the few students who enjoyed group assignments, and even now, I still feel a surge of excitement when designing marketing campaigns with a group that includes fresh perspectives. I developed the practice of inviting individuals from other departments to participate in specific brainstorming and feedback sessions while employed with XYZ Agency. Together with our teammates in IT, HR, product, and customer success, we came up with some of our most fruitful campaign ideas.
Because of this, I was thrilled to find that this position would require me to collaborate closely with the product and sales teams and a strong marketing team. I also believe that organization and documentation are essential to the success of these partnerships, so I place a lot of importance on having a single location for all project-related documents, such as meeting minutes, action items, drafts of campaign content, graphics, and deadlines.
24. What Do You Enjoy Doing While You’re Not Working?
I love to eat a lot. The more unique the restaurant, the better, because my friends and I love to visit new eateries in town as soon as they open. In addition to being a fun thing to do with friends, I enjoy learning about various foods and cuisines. I make it a point to go out with the same group at least once a week; it’s a great way to stay in contact and share experiences even when we’re preoccupied with other things. We even traveled to Tokyo, where we spent each day in a different district and dined at a few places, buying food to split.
25. How Do You Order The Tasks You Need To Complete?
I list the chores I need to do in order of importance at the start of each workday to help me stay on track. Yet I am also aware that priorities may shift without warning. I once had a day where I spent most of my time calling advertising companies to gather pricing quotations for a future campaign. I then quickly checked in with my manager. She said she wanted assistance quickly putting together a presentation for a significant potential customer.
I postponed the more adaptable assignment until the end of the week and then updated the time-sensitive presentation for the next few hours. I make it a point to communicate with my manager and fellow employees. I attempt to alert my team as soon as possible when working on a task that will take some time to finish. If my workload becomes overwhelming, I consult my employer about tasks that might be delegated lower on the priority list before attempting to modify expectations for certain dates.
The most important thing to keep in mind is to keep your replies succinct and to the point while replying to interview questions. If someone asks you a challenging question, remember to remain composed, avoid being defensive, and consider your answers before responding.