Kentucky Fried Chicken (KFC) is one of the largest fast-food restaurants in America. If you are preparing for an interview at this restaurant, consider going through the following 20 commonly asked KFC interview questions along with their answers.
1. Introduce Yourself To Us
This question is asked by the interviewer to get insight into your experience and qualifications relevant to the role you are seeking. The best strategy for responding to this question is by summing up a version of your background and skills as you connect them to the position you have applied for.
“I am a qualified chef and food handler with over five years of experience. I have worked in different restaurants and fast food joints. Even though I can prepare a range of food, I am intrigued by chicken. It is my best meal, and, therefore, I can’t pass a chance to marinate, grill, or come up with a delicious stew. I am also an experienced customer care representative, having worked in the supermarket setting during my days in school. I, therefore, know how to appeal to customers and handle their queries. Outside work, I am a family man. I have two kids and a wife, who I consider my biggest support system and motivating factors. Additionally, I love sports and even played rugby during my campus days. I spend most of my weekends watching matches and spending time with my family.”
2. How Does Your Experience Relate To The Position You Have Applied For?
Here, the interviewer seeks to understand whether or not your work background connects to the needs of the restaurant. The best strategy for responding to this question is to summarise your work history as you connect to the job at hand.
“Having been a food service waiter at Joyland restaurant for three years, I have gained a lot of experience in cooking different types of fast food, marinating chicken, breading, preparing burgers, and cleaning. If I am hired for this role, I believe that I will make a success in this role.”
3. What Qualities Do You Require To Succeed In This Role?
This question allows the employer to know whether you are aware of the qualities you should have to be successful in your roles at KFC. In your answer, provide insights about the traits and strengths you will bring to the table.
“To succeed in this role, I need to be a team worker, a strong communicator and have patience. It is also important that I be responsible, hardworking, and trustworthy. I believe that there are times that a lot of customers may stream in during meal- hours and I must learn how to work under pressure to succeed in this role.”
4. What Do You Like About Working In A Restaurant?
The interviewer asks this question to find out whether you love the daily challenges that come along with working in a restaurant. To answer this, highlight some of the things you like about working in a restaurant.
“ I like the daily challenges of working in the restaurant. For instance, I like seeing the waiter come into the kitchen to place the orders as per the request of the clients. I feel extremely happy when they return with a smile on their face to say that the customers loved our meal.”
5. At KFC We Focus More On Customer Service. Do You Have Any Experience In Customer Service?
While asking this question, the KFC hiring manager wants to know whether or not you have the right approach to offering good customer service. The best strategy for responding to this question is to share a positive experience you have had with your customers.
“Having been at the front desk as a receptionist, I have had a lot of engagement with customers and company leaders. I knew that I had a major responsibility of portraying a good image of the company. I would talk politely to customers, greet them, attend to their queries, and guide them depending on the services they required.”
6. Describe Some Of The Things That Make Good Customer Service.
This is a question that is testing your knowledge in customer service. Demonstrate that you are the best fit for the job by highlighting some of the examples of good customer service.
“There are several factors that can be considered as good customer service including helping customers efficiently; ability to understands and relate well different customers; ability to make use of positive language; experience with the company’s products; knowing the company’s inventory; ability to listen and communicate to customers, etc.”
7. Why Is Customer Service So Important?
The interviewer asks this to find out whether you are aware of the importance of having excellent customer service skills. In your answer, provide a few importance of customer service as you connect them to the role at hand.
“Customer service is important because it enhances customer loyalty including increasing the number of times a customer buys from a restaurant. It can generate positive word of mouth about a restaurant and help grow the amount of cash each customer spends every single visit.”
8. Describe How You Would Deal With Unsatisfied Customer.
This is a common question that KFC recruiting officer asks to get a grasp of your problem-solving skills. To answer this question, highlight some of the strategies of handling unsatisfied customers matching them with the needs of the employer.
“Depending on the situation, I can handle unsatisfied customers using different strategies such as not asking a customer what she or he doesn’t like about the situation; responding to the situation immediately the customers say that he or she is not happy; offering to do the dish over rather than making amends; offering an explanation of what went wrong without belaboring the point; owning the problem as well as being transparent as possible.”
9. What Is Your Understanding By The Term” Going The Extra Mile”?
The hiring manager will ask you this question to find out about your preparedness in exceeding expectations. The best strategy for answering this question is to showcase your desire to exceed expectations.
“In my opinion, I think going the extra mile means doing something extra that the customer is not expecting. In other words, it involves doing something special and making sure that the experience stands out as memorable and meaningful. If I am hired for this role, exceeding expectations will always be my goal while serving KFC’s customers and its members. I will ensure to deliver amazing experiences and results as a way of ensuring that everyone is thrilled along the way.”
10. Have You Ever Gone An Extra Mile For The Customer?
This question can be asked by the recruiting manager to assess your approach to going beyond for a customer. Share about a time you went beyond and above for a customer.
“I think exceeding customer means to do something extra which a customer is not expecting. For instance, in my previous role in the fast-food service, a customer came in and requested to have a chicken burger. Unfortunately, our restaurant didn’t have it at the time. This meant that the customer had to spend more time waiting for it to be prepared for him. However, I checked with the next-door restaurant and they had it. I ordered for my customer and he was very happy with my service. Up to today, he is a loyal customer at that restaurant.”
11. This Restaurant Gets Incredibly Busy At Times. Are You Ready To Work In High-Pressure Environment?
The KFC recruiting manager may ask you this question to find out whether you can handle high-stress situations. In your response, demonstrate your stress management techniques including the strategies you use to cope with pressure.
“ Yes, I thrive while working under pressure. I am more focused and I achieve positive results when working under pressure. My ability to multitask helps to maintain balance while working in stressful situations. I understand that I need to keep a level head to achieve positive results.”
12. This Position Involves Repetitive Tasks. How Do You Stay Motivated When During Monotonous Tasks?
The response you will provide for this question will indicate whether or not you have an affinity for this type of job. As you answer the question demonstrate to the recruiting manager that you enjoy repetitive tasks and that you can maintain efficiency.
“Besides being a self-motivated person, my passion to satisfy my customers drives me to work well in this role. In addition, I have a responsible and conscientious working attitude. Additionally, I am passionate about this role even though it is repetitive. I work efficiently when I follow a particular routine. I can focus on every task at hand. In case I find myself losing focus, I normally change the order in which I am performing my roles or even taking periodic breaks.”
13. How Would You Rate Your Computer Skills?
The hiring team asks this question to assess whether you have a reasonable knowledge of various keyboards and software. In your response, showcase your familiarity with a wide range of databases.
“I’m proficient with Microsoft suite and I can comfortably work with it. Previously, I have worked with software such as type form and jot form. Additionally, I have done an advanced course in Microsoft excel. I am a quick learner should the job requires me to learn using new software. I have a typing speed of 60 words per minute. Regardless of my speed, I produce error-free content to the best of my ability.”
14. Can You Stand For Long Periods Of Time?
Most of the tasks in restaurants require a candidate to stand for long hours. The employer will ask you this question to assess whether you are aware of the nature of the job that awaits you. In your answer, demonstrate that you don’t have a problem standing for a long time.
“I do not have any problem standing for long periods. I know it is a requirement for this role. I wear well-fitting shoes with low heels, stay hydrated as well as maintain a good posture. This enables me to remain comfortable while performing my duties.”
15. What Motivates You?
This is a common question asked by an interviewer to understand your passions and attitude towards the role you are seeking. The best way for responding to this question is to highlight some of the things that help you to remain focused on your work.
“I encourage myself to perform my duties well as well as ensure that I am surrounded by like-minded people who are passionate about their roles. This has enabled me to promote a positive atmosphere where I enjoy being. In addition, the desire to achieve my goals helps me to remain focused as I also concentrate on my potential career growth.”
16. What Do You Consider As Your strongest and weakest points?
This is one of the most tricky questions asked in an interview to help your interviewer know more about your characteristics. While answering about your strength, highlight it as you make it more cohesive to connect it with the job role. While answering about the weakness, provide one that doesn’t relate to the job role and indicates that you are working on improving it.
“My greatest strength is that I’m self-motivated, a fast learner, and a team player. In addition, I have solid people skills. Whatever task I put myself into, I commit myself to it and I diligently complete it. On the other side, one of my greatest weaknesses is that I trust people quite easily. I also tend to overwork myself. However, I am learning to delegate tasks and soon I will become better and these weaknesses will be a thing of the past. I am working hard to make this happen!”
17. What Will You Do To Meet Tight Deadlines While Working At KFC?
Here, the interviewer is examining your organizational skills. The best strategy for responding to this question is to demonstrate your ability to organize tasks.
“ I have a track record of meeting all my deadlines. I examine every deadline that I have to meet in good time. To meet deadlines here at KFC, I will prioritize all my tasks depending on their due dates as well as the importance of each project. Once I am done with this, I will then use a spreadsheet or a paper calendar to keep track of the deadlines.”
18. What Qualities Do You Look For In A Boss?
The recruiting officer at KFC may ask this question to understand the kind of employer you are seeking. Depending on your response, the employer will determine whether or not you are their best fit. The best way to answer this question is by demonstrating that you can work under another person’s supervision and that you can get along with most employers.
“I would want to work with an employer who focuses on creating an even balance of support and independence in the workplace. Even if I can figure out a lot of things on my own, I would appreciate a leader who can help and guide me in my work. An employer needs to trust their employees without having to closely oversee everything but it’s equally important for the employer to check in regularly with their employees to check if or not they are on track. From the experience point of view, employers who offer regular performance reviews achieve this kind of balance. When my performance is assessed regularly, I get to know where I am performing well as well as where I need to improve. I believe that most of the employees can thrive in their performance when their boss helps them set meaningful goals and expectations.”
19. Why Do You Want Your Present Employer?
The employer asks this question to assess whether you are a bad or a good employer. In your response, demonstrate your value for work and a sense of obligation.
“For the four years that I have worked with my current employer, I have gained a lot of skills and expertise. I am therefore seeking an opportunity with more challenges to help me grow professionally. I believe that KFC can offer me such an opportunity.”
20. What Is Your Availability Should You Get Hired?
The hiring manager wants to know when you are likely to begin working in case you get hired. The best strategy for responding to this question is to show that you are professional in the way in your transition from one job to another. Remember not to portray a negative impression on the company you are leaving.
“In my new contract, I am obliged to provide a one-month notice before I can leave my current role. However, I can begin working the next day after I have met that obligation. I am so much eager to begin working here as well as meeting the rest of the team.”
Before attending your Kentucky Fried Chicken (KFC) interview, it would be great if you checked about the history of their brand including the journey they have been on.