HSBC is the second-largest bank in Europe, with an asset base of over $2.984 trillion. It has lots of job opportunities that you can check out provided that you have the right qualifications. This article will look at some of the questions that you should expect if your application goes through.
1. What Do You Know About Us?
This is a common interview question. The interviewer wants to know if you’ve done some research on your potential employer. Talk about anything factual that comes to mind. Also, make it a habit to know more about your potential employer ahead of the interview in preparation for such common opening questions.
Sir Thomas Sunderland founded HSBC in 1865. It stands for Hongkok Shanghai Business Corporation and is currently the seventh-largest bank worldwide in terms of assets. With over 48 million customers in 66 countries, HSBC qualifies as one of the largest banking and financial services organizations. It is listed on the London Stock Exchange as the Hong Kong Stock Exchange.
2. Tell Us About Yourself
This is yet another opening question whose answer should always be at your fingertips. The interviewer has given you a chance to sell yourself. Talk about your past and present work experience and include how it would benefit you in the job you are interviewing for. You can also talk about your hobbies, interests and anything that will portray you as valuable.
I am an accountant with seven years of experience. I have worked in several departments, with the recent one being credit and loans. I have vast experience with different accounting software that will benefit me in this job. Being in different teams also means that I can fit well in team settings and deliver in collaborative work. I believe that all the skills I have gathered over time have prepared me for this job.
3. Why Do You Want to Work Of Us?
This is where the interviewer expects you to reveal your intentions. What makes HBSC your first choice? Is there something praiseworthy about the organization that makes you want to be part of them? There are lots of things to talk about when answering such a question. You can touch on the work environment, company culture, policies or chances of advancements. All in all, ensure that whatever you mention convinces the interviewer that you will be a good fit.
I want a career in banking and feel that this is the best place to grow my career and be better at what I do. I have also had the chance to talk to some of your former and current employees, and they all agree that this is the best workplace for anybody who wants to advance. Additionally, I would be proud to work in a company that has been featured in the Times repeatedly. I will use all my skills, expertise and experiences to succeed in this job.
4. Why Should We Hire You?
This is the best chance to sell yourself. Failing to answer this question right may make you lose your chance to represent the company. Reread the job description and identify the critical skills and experience that the employer is looking for. You then need to convince the interviewer that you have all these skills. Ensure that you talk positively about yourself and convince the hiring manager that you deserve the position.
I am a customer service executive with over ten years of experience. I have strong communication skills that will help me efficiently manage inbound and outbound calls and resolve customer queries. I am also a quick learner and can work well under pressure. I can electronically process data and respond to any customer queries touching on banking transactions across the world.
5. Some of Our Positions Have Routine Tasks. What Do You Think about Such?
There are several positions at HSBC that have repetitive tasks. As a taller, you will mostly be doing the same things every day, which can be daunting and demotivating. The interviewer wants to know if you can perform these tasks well every day. You can also talk about past positions where you thrived in routine jobs. Focus on the positive aspects and explain why such tasks are important.
I believe that I handle routine work quite well from my previous experience. I usually stay in the moment and remain focused all through, which allows me to satisfy customer needs. I also maintain high levels of accuracy and timeliness regardless of how repetitive the jobs are. Additionally, I believe that repetitive jobs become easier with time.
6. Do You Believe That Offering Tailored Customer Service is Important? How Would You Prioritize That if Given a Chance?
You should understand that customers have unique financial situations and personalities and therefore, customizing the services you offer makes them feel more valued. This is especially important if you are a personal banker. Show the interviewer that you will be interested in knowing your customers and exercise high levels of empathy when dealing with them.
I understand that customers have unique financial needs and situations and, therefore, a one-fits-all approach can’t work. I would work with every person on their terms and strive to understand them and their needs, which should help me know how to help them achieve their goals. Additionally, I will listen to them and understand their frustrations and make them understand just how much I want to help.
7. Have You Ever Demonstrated That You are Trustworthy?
The interviewer wants to know if you are reliable. Remember, you will be dealing with lots of money and cheques given that this is a banking institution. Give an experience relevant to the position you are interviewing for and convince the interviewer that they can trust you.
I am proud of the fact that everyone can trust me. The main job in my last role was reconciling the banking at the closure of the business. I realized an overage at one point and reported to the management. We collaborated and discovered the discrepancy and coached the team member who was responsible for the mistake. We then made the proper adjustments.
8. Can You Go Above and Beyond for Customers?
The interviewer wants to know if you can offer top-tier service to customers. Can you go the extra mile for one, especially if you were not mandated to? Remember, such exceptional service helps the bank stand out from the competition. Show the interviewer that you saw it important to take the action you undertook and reveal the outcomes.
While working for an online shop, a customer came to inquire about her order, which was late by a few days. I could have simply looked it up and told her that we would be in touch soon. However, I took her contacts and address and assured her that I’d get in touch with the person handling delivery. He tracked the item and shipped it the same day. The customer was delighted. I felt that it was the right thing to do, especially since she was a loyal customer.
9. How Would You Respond to a Client’s Complaint?
Industries such as banking and hospitality value the services extended to their customers since exceptional customer service means more business. How you respond to a customer’s complaint will tell the interviewer if you will be a good fit for the organization. Like the previous question, convince the interviewer that you will be empathetic to the customer’s plight and do everything in your power to make them satisfied.
I believe that customers should always be made to feel valuable. If one comes to the bank with a complaint, I will listen actively and ask questions for clarification. I would then apologize and work on how to help them. Showing empathy allows customers to know just how valuable they are; something that every establishment should strive to do. I wouldn’t also shy from asking for help from the manager or supervisor if I cannot help them.
10. How Has Your Education Prepared You For This Role?
Can you correlate what you learnt in school with the role you are interviewing for? The right answer will tell the interviewer that you have a perfect understanding of what your role entails and how your learning experience has prepared you for it. Talk passionately about what you learnt in school and convince the interviewer that you are proud of your education.
I pursued Bachelor of Commerce, Accounting option, which taught me most of the things I needed to know regarding accounting. I later did different certifications on some of the aspects of this career that have helped me be better at my job. I have also enrolled on a Masters Program in Business Adminisntaryaion, which I also know will come in handy, especially for future roles.
11. Can You Mention Some of Our Products?
This question will tell the interviewer if you have familiarized yourself with the banking institution. Such information can be easily obtained online.
You have a range of products. These are asset management, commodities, investment management, wealth management, private equity, risk management, credit cards, equities trading, insurance, mortgage loans, and mutual funds.
12. Could You Guide Us Through Your Decision Making Process?
You need to understand that HSBC requires its employees to have effective decision-making skills. Convince the interviewer that you can make sound personal and work decisions. Therefore, think through your answer and give a response showing that you won’t struggle with making decisions.
I believe that I am a good decision-maker. Whenever I have to decide on several alternatives, I step back, think hard, weigh the results of each alternative before I decide on the best. I may also involve my team members since I believe that collaborative work leaves little room for mistakes. All in all, I must first determine the results or effects of the decision or every choice of action before I make up my mind. I usually choose the one with the least repercussion or best results.
13. Why are You Leaving Your Present Job?
The interviewer will always want to know why you are quitting your present job. Why doesn’t it appeal to you anymore? Be careful when answering such a question since it usually tells the type of employee you are. Badmouthing your employer or its company’s values shows that you are an ungrateful person. Talk proudly about the job you are quitting and keep your answer as positive as possible.
I enjoyed working with my last employer. The job allowed me to learn a lot about this industry. I also got to work with some of the most renowned bankers. However, after five years, I felt that I needed a different working place with new challenges. I was slowly slipping into a comfort zone, which I wanted to avoid. HSBC will expose me to the challenges I am looking for and let me get better at this job.
14. What Are Your Strengths?
You have definitely come across this question several times in the interviews you have attended. The interviewer wants to know some of your positive skills, attributes and qualities that make you a good choice for the position you are interviewing for. Ensure that you proudly talk about yourself and convince the interviewer that you have what it takes to fit at HSBC. Also, the strengths you mention should relate to the job position you are interviewing for.
I am a good communicator who can pass information easily and help customers out with their queries. I believe that this is important as it ensures the effective relay of information and ideas. I am also customer-focused in everything I do. I usually ensure that every customer I come into contact with walks out of the bank a happy person. Additionally, I am a hard worker who can’t stop at anything before achieving what I have planned. I believe that these strengths will help me deliver in this new job.
15. Have You Ever Had a Conflict with a Team Member? How Did You Handle It?
Teamwork is important in the bank setting. The hiring manager must ensure that you can fit into team settings and get along with other team members. This is a chance to highlight your teamwork and conflict resolution skills.
I once disagreed with my team leader on an approach. He allowed the team to debate and they ended up settling on my suggestion. I later realized that the leader had felt belittled. I approached and talked to him, assuring him that I had no malicious intent and everything I did was for the benefit of the team.
16. Do You Know Our Values?
The interviewer wants to know if you are aware of the fabric that holds this company together. Always strive to find out as much as possible about institutions by visiting their websites.
Yes. I know about your values. You believe in succeeding together, taking responsibility, getting things done and valuing difference, which helps you seek different perspectives. Taking responsibility also means holding yourself accountable.
17. What’s Our Main Purpose?
What does HSBC strive to achieve every day? All this information is found on the company’s website. Therefore, research extensively.
Your primary purpose is to open up a world of opportunities to the customers by using unique expertise, capabilities, perspectives and breadth.
18. Do You Have any Strategies? Do They Match Ours?
You should know this company’s strategies before answering such a question. Make sure that you correlate them afterward.
One of your main strategies is focusing on your strengths. I also tap into my abilities and strengths when dealing with customers and handling different aspects of this job. It helps me deliver.
19. What is Your Greatest Weakness?
We all have our flaws. You should not, therefore, shy away from sharing yours with the interviewer. Mention any of your shortcomings but ensure that it is not critical to the job you are interviewing for.
I usually get impatient at times, especially if people do not meet deadlines. However, I have been improving since I started going for therapy. I believe that I will be more patient once I am through with my sessions.
20. One Of Our Values is Succeeding Together. How Will You Uphold It in the Workplace?
This question is all about teamwork. Are you willing to work together with your teammates to ensure that everyone succeeds? Tell the interviewer.
I will collaborate with every team member to ensure that we succeed. I don’t also mind working together with employees from other departments. Lastly, I will work with every customer and ensure that they get the services they need.
These are some of the common interview questions at HSBC. Go through them once more and come up with unique answers based on our suggestions. We wish you all the best in your upcoming interview.