Genpact has created more than 80000 jobs worldwide, owing to its success as an entity. It has positions for different professionals ranging from cleaners to analysts. You can also choose to apply for a management or consultation position. If you have applied for a job at Genpact and were successfully shortlisted for an interview, this article is meant for you.
We will look at 25 of the most common questions at Genpact that you are likely to be asked in your interview. Keep in mind that these will differ from one job to another even though we will cover as many areas as possible to help you prepare. Take a look at the following:
1. What Do You Know About Genpact?
Genpact is a worldwide professional services company that creates a competitive advantage for businesses and establishments through digital transformation. It was founded in 1997 as part of General Electric, only serving the company. It later opened its doors to external companies in 2005 when it became independent. Genpact also decided to set foot into the media industry when it joined arms with NDTV, a famous Indian company. The firm has its headquarters in New York, USA and continues to widen its reach.
2. Why Do You Want To Work With Us?
I am after new challenges, which I am optimistic Genpact will offer. This international company has won lots of awards and accolades, with your presence being felt in significant parts of the world. I would love to be part of your team and collectively work on solutions for different challenges. One of my friends recommended Genpact, mentioning your supportive and friendly working environment. Generally, everybody I have met says great things about this establishment, which I’d also love to witness.
3. Can You Work At Night?
Your company is present in areas outside the US, such as Asia, which necessitates night shifts. I want to make it known that I am okay with working at night and will do everything possible to deliver outstanding performance. In fact, I was psychologically prepared for this fact before submitting my application. I have worked night shifts before and believe that my body and mind are used to it. Therefore, it shouldn’t be a challenge once I get this job.
4. Have You Ever Gone Above And Beyond For A Client?
I believe in showing up for clients, regardless of their social or economic standards, since I understand the importance of excellent customer service. I enjoy doing everything possible to make clients comfortable and satisfied, which is one of my strengths. I once went past my shift, leaving work one hour later since I figured out how to help a client with his problem. I would do that any other time without thinking twice.
5. What Motivates You The Most In Your Line Of Work?
I love showing up for my teammates and ensuring that projects are successfully done. I always remember that we all depend on each other’s efforts to succeed whenever I am on the verge of giving up. This is closely related to the fact that I am a great believer in teamwork. Additionally, I love accomplishing my goals and aspirations, whether long or short term. I am happy that I don’t struggle with motivation like most people and will always find a reason to report for work each passing day.
6. Mention Some Of The Traits You Desire In Your Colleagues
I am fully aware that we all have our shortcomings and therefore, being part of a team with ideal colleagues is practically impossible. All in all, I would love to work with someone who understands and appreciates the importance of teamwork and remains approachable. I also believe that a good colleague should be willing to motivate and push others to achieve their potential without sounding condescending. Lastly, a good colleague should be compassionate, willing to offer help and always ready to improve and achieve excellence. I am optimistic that I will meet such employees in this establishment.
7. How Do You Normally Prioritize Work When Overwhelmed With Projects?
I have always held that the best way of dealing with multiple projects is to know how to prioritize them and, after that, whole-heartedly work on them. When prioritizing, I always go for the most urgent task or project first to meet the deadline. I also prefer to handle the easier projects first and create time to focus on the most challenging ones. Challenging projects require more time and focus, which I cannot achieve if I don’t clear the easier ones first. Lastly, I am good at multitasking, even though most people do not recommend it. It comes in handy when swamped with work. All in all, I am confident in my ability to handle multiple projects.
8. Have You Ever Felt Overwhelmed With Work?
Yes. I believe that everyone feels overwhelmed at one point, especially when working on multiple projects. I was assigned a project midway while working on another since the team leader went on sick leave. I had to balance two heavy projects at once, ensuring that I was making progress on the first and mobilizing other team members on the second. I am glad to mention that I succeeded due to my prioritization and multitasking skills, even though I had to leave a week afterward due to fatigue.
9. Can You Mention An Obstacle That You Managed To Overcome In Your Last Role?
My previous company was struggling with employee motivation when I joined. The former manager insisted on extrinsic motivation, dishing out gifts and incentives to employees for their achievement for the past two years. However, having been in the same predicament in my former institution, I knew that too much focus on extrinsic motivation always proves unsuccessful in the end. I, therefore, resorted to intrinsic motivation, where I made every employee feel valued, loved and heard. I congratulated them on their achievements, encouraged them to work hard and created an environment to offer feedback. My approach worked, and we needed to create a team of amazing, motivated employees.
10. Have You Ever Struggled With Communication?
I have had a few experiences where I struggled to put across information to colleagues and customers. However, I have always ensured that we are at par at the end of the day. I once dealt with a customer who knew nothing about digital transformation and therefore took everything I mentioned as technological. I had to break it down to them in the simplest term possible, using basic real-life examples at some points to enhance their understanding. We were able to communicate by the end of the day.
11. Have You Ever Dealt With An Angry Client?
I have experienced angry customers every time in my career. Some believe that their methods are the best and therefore get mad whenever I suggest others. One even threatened to let go of our services at one point when we decided to stick to our plan and asked him not to interfere. When he came by the office gun blazing, I decided to talk to him and explain that we had their company’s best interest at heart and would have gone by their plan if we thought it was viable in the long term. I gave them time to explain and support their preferred plan, after which we had a discussion where I made them see our point and ultimately plan. The client understood since I was patient with them and pledged not to interfere. It was one of the most successful projects my team ever worked on.
12. What Is Your Main Strength?
I have several strengths but generally hold that the most significant is my self-motivation. I don’t need any external factor to get me at my best because I am always pushing myself to achieve my goals. My desire to succeed gets me out of bed every day and keeps me willing to give my best. I am glad that my efforts have always paid off throughout my career and will do the same here.
13. Can You Mention Some Of The Requirements Of Working With Us?
I took some time to learn more about your company ahead of this interview. I mainly discovered that proficiency in English is mandatory despite Genpact’s presence in more than 20 countries worldwide, simply because most of your customers are English-speaking, and an employee may need to interact with other US colleagues. I am glad to have always worked on my language skills, which means that I meet one of the requirements.
14. Have You Ever Thought About A Typical Day At Genpact?
Yes. After submitting my application at a given workplace, I normally take time to think about a typical day at work, being careful not to be carried away. Since this is a big corporation and I am not as experienced, my first days will be spent attending to monotonous tasks and helping in more experienced teams. I will mainly gather data, come up with reports and respond to customers given my line of work. All in all, I am ready as I anticipate a busy day, pushing me to give my best.
15. Have You Ever Tried To Think About Where You Will Be Five Years From Now?
Yes. Since I have always wanted to work for Genpact, I believe that the next five years will find me here, even though I would have scaled in height at the moment. There are several options to settle on, given that this is a big establishment. Al in all, I believe that the future is luminous and will work to secure such a future when given a chance.
16. Have You Ever Disagreed With Your Supervisor?
Most of the organizations I have worked in have strict and straight policies that do not leave any room for creativity. Most of the processes were well defined, and every employee, including the supervisors, had to stick by these guidelines. However, I once disagreed with a supervisor asking me to violate a policy. I explained to them that they were putting me and the entire workforce at risk and refused to adhere to that type of violation. He got mad but couldn’t act since I was right. I knew that I had to always abide by the workplace policy since my contract was between the establishment and not a supervisor.
17. How Did You Know About This Vacancy?
I have always wanted to work at Genpact, given that some of the people I know have built a career working here. I, therefore, followed you on Instagram and Twitter to keep up with this establishment and abreast of any vacancies I could hop on. I decided to take advantage of your last job listings, and here we are.
18. Mention Any Of Your Weakness We Should Be Aware Of
Even though I understand that some employees may find sharing weaknesses embarrassing, I am confident enough to let you in. I have always had a hard time embracing change and transformation. Even though I normally get the job done by the end of the day, I struggle twice as hard to succeed. I am trying extremely hard to overcome this trait and have even been attending personality grooming lessons, which are paying off from the look of things.
19. When Are You Free To Start?
Even though I am still with my current employer, I have a notice ending in a week. I apologize that I cannot start immediately, which I understand can be disappointing. However, I am working fast to ensure that everything is sorted out when it’s time to leave so that I can assume my new duties immediately if I get the job. I, therefore, need a week and an extra day to get things in order.
20. How Do You Normally Measure Success?
I believe that there are many ways of measuring success, dependent on an individual’s preferences. However, I normally prefer the accomplishment method, where I define success by completing my jobs in a timely fashion and meeting all the set milestones. I also focus on the quality of the results to define success. I am glad that I have ticked lots of projects to be successful using this method.
21. Mention One Of The Few Facts That Most People Don’t Know About Genpact
Many people don’t know that Genpact was not a single entity at conception and felt under General Electricity, only allowed to serve it. It, however, separated seven years later and, in 2005, became an entity on its own. It was later listed on the New York Stock Exchange in 2007 and allowed to trade privately since today.
22. Are You Okay With Rotational Shifts?
I understand that you are a famous multinational organization that outsources employees, necessitating both night and day shifts. I am okay with working rotational shifts as I don’t have as many engagements at the moment and can adequately work both night and rotational shifts since I am free and available at the moment. I don’t have any problem with working rotational shifts to answer this question.
23. Have You Applied With Any Of Our Competitor
No. I haven’t applied with your competitors since Genpact appeals to me the most. I am sure that I will find everything I need in an organization of your kind here. You have existed for only three decades but managed to create jobs for tens of thousands of employees as well as achieve a presence in more than 30 countries. You also train and take care of your employees, allowing them to explore their creativity and enjoy a unique working environment. Therefore, you are better than most organizations of your caliber that I know.
24. Can You Mention Our Values?
Genpact has four main values, which you have always strived to achieve regardless of the challenges you face in your operations. These are courage, incisiveness, integrity and curiosity. Courage is the strength and confidence to go for what someone wants regardless of the challenges and situations, while curiosity is the drive to know or find out more about something. Integrity evokes trust among employees and clients since it fosters openness. Lastly, incisiveness refers to clarity and directness when explaining or putting across an idea.
25. Which Of Our Values Do You Love The Most?
All your values are important. However, I mostly resonate with courage, given that I usually believe in myself to deliver despite negative or heavily challenging circumstances. Every employee in the organization should be courageous enough to face challenges head-on and deliver. Generally, I am a courageous person, which some people confuse or mistake for overconfidence. All in all, I am confident that I will live up to all your values.
These twenty-five questions should get you set for your upcoming interview with Genpact. Make sure you also focus more on technical questions since we have mostly covered those cutting across different positions. We wish you all the best in your upcoming interview.