What does the Dunkin’ Donuts Company do? This is the world’s leading baked goods and coffee chain, serving more than 3 million customers each day.
Below are the top 20 interview questions and answers that you could be asked when attending a Dunkin’ Donuts interview. Also, there are sample answers that will guide you on how you are supposed to answer the questions.
1. Why Are You Interested In Working For Dunkin’ Donuts And Not Any Other Company?
Your interviewer wants you to tell them why you would choose to work for them and not any other company. Talk about your main interest in their company.
“First and foremost, I must say that I have loved this company’s foods and drinks since I was born. The taste of your foods and drinks is just an amazing one. I am interested in working for your company since I want to be part of this team that is producing and designing these tasty foods and drinks. Again, I am still young and energetic, I still have room to learn and improve my skills in this field as well. I would like to learn more from you. Lastly, I believe that I have all the qualifications to work in your company. I have worked in other companies and I believe that I have the right experience to work in Dunkin’ Donuts.”
2. How Can You Manage Projects From Start Till The End?
The interviewer wants to know how you can manage the projects assigned to you by the company. Make sure that you show them how you are capable of doing projects with minimum supervision.
“Having worked on many projects, I must say that I am a well-organized individual. To make sure that I am a well-organized person, I usually use spreadsheets to ensure that everything is going as it should. Also, I use both project management platforms and Excel sheets to manage a project depending on what the company wants me to do. It is very important to use these tools since they can be used by other colleagues as a place to keep them in the loop on any deadlines or shifting obligations. In addition, it helps you manage every task assigned to you from the start till the end and follow up on deadlines for the projects.”
3. What Qualities Do You Think Fits a Dunkin’ Donuts Staff Employee?
The interviewer wants you to tell them what attitudes and focuses should a Dunkin’ Donuts employee have.
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“Of course, Dunkin’ Donuts Company is one of the leading manufacturers of tasty foods and drinks and their employees are the ones that are doing it. Of course, there must be teamwork to make a tasty final product. This means that the employees are team players. Again having room to learn from others and pull together ideas is very crucial while working for Dunkin’ Donuts. This company is capable of innovating and implementing new ideas day-by-day to make sure there is a variety of foods and drinks to meet customers’ needs. The employees must be ready to learn that and cope up with the advanced and new ideas that are put in place to improve the foods and drinks. Lastly, a Dunkin’ Donuts employee should be focused on helping the company achieve its mission and vision as well.”
4. Tell Us About Your Experience Working In A Closely Related Field
The interviewer wants you to talk about your previous work experiences. Talk about where you have worked and for how long.
“After completing my university degree in hospitality, I was employed in a coffee café where I interacted with a lot of seniors from whom I learned a lot. I was able to gain experience in this field. Again, the cafe was producing foods and drinks as well. It was all about making sure that the foods and drinks produced were of the right quality. I worked for this cafe for five years before it was closed due to the world Pandemic. Having gained five years of experience is all that this role needs. Especially in the foods and drinks sector, a highly experienced candidate fits best. I believe that I will give the company my best towards reaching its goals. Having gained a lot of experience in a very closely related field, I hope that you will consider my experience as an added advantage to me.”
5. What Is Your Biggest Strength
The interviewer wants to know what it is that you think that you are best in. Talk about any quality that you think it’s relevant to this role.
“As far as my biggest strength is concerned, I would prefer saying that being in the best team to work with is my biggest strength. I always prefer working with people who are working hard towards one major goal. When work is worked out in teams, there are zero chances of failing. I always work best in teams. This makes me feel that there are people backing me up towards the success of the company I am working for. I always work best in teams.”
6. What Is The Biggest Challenge That You Foresee In This Role
The interviewer asks this question to see whether you can research and predict future challenges. Talk about a big challenge that you think might affect this field negatively.
“Since the world is now changing due to the Covid-19, this sector has to be very careful. The Pandemic is still here despite vaccines being distributed all over the world. Dunkin Donuts need to be very careful not to facilitate the spread of this disease in the future but rather be in the front line to protect its customers.
7. How Do You Stay Motivated In Your Work?
The interviewer wants to know what your daily motivation is. Consider talking about achievements and meeting your expectations as your motivation.
“Helping my company achieve its goals is all that motivates me. Every time I get to work, I have to remember that I am working towards a certain goal and so I should get motivated to work towards it. Nothing motivates me more than meeting my company client’s expectations. Whenever I see businesses increasing their profitability due to the strategies that I have put in place, I always feel that I am doing a great job that is helping my company grow. This always makes me feel that I want to do it again and again.”
8. Describe A Time When You Failed In This Role And The Lessons You Learned.
The interviewer expects you to tell them when you made a mistake in your career and were able to learn a lesson from it all. Talk about one event you failed, and the results were not appealing.
“As we all know, espresso is 98% water. In my previous role, our water supplier would supply us with hard water. As we all know, hard water is a big no for this kind of drink. Moreover, it could discolor the machines and make them have stains that are not recommended to use when they are discolored. It would even wear out the machines and equipment easily. I learned that it is very important to test your water when using it for espresso.”
9. Why Do You Feel You Are Most Suitable For This Role?
Your interviewer is asking why you feel that they should choose you over the other candidates. Talk about the unique qualities, experience, and achievements that you have.
“It is my understanding that this role needs a well-experienced individual who knows what they are doing and what they are supposed to at a certain time. Having worked at a busy cafe with a lot of focus on meeting their customer’s goals and objectives, I think I am the candidate you are looking for. In addition, the strategies that I have learned from my previous role will help in offering the best services to your company. Since I already know what is expected of me, a few pieces of training will be required. I hope that you will consider the experience that I have received.”
10. Tell Us What You Know About Dunkin’ Donuts And The Founders.
Your interviewer wants to know your knowledge about the company you want to work for. Tell them a brief background history of Dunkin’ Donuts Company.
“Dunkin’ Donuts is an American multinational coffee and doughnut company, as well as a quick-service restaurant. It was founded by William Rosenberg in Quincy, Massachusetts, in 1950. The chain was acquired by Baskin-Robbins’s holding company Allied Lyons in 1990. its acquisition of the Mister Donut chain and the conversion of that chain to Dunkin’ Donuts facilitated the brand’s growth in North America that year.Dunkin’ and Baskin-Robbins eventually became subsidiaries of Dunkin’ Brands, headquartered in Canton, Massachusetts, in 2004, until being purchased by Inspire Brands on December 15, 2020. The chain began rebranding as a “beverage-led company”, and was renamed Dunkin’, in January 2019 while stores in the U.S. began using the new name, the rebranding will eventually be rolled out to all of its international stores.
11. How Would You Deal With A Complaint From A Customer?
The interviewer wants to know how you would help the company solve complaints raised by customers. Tell them how you would attend to the complaint professionally.
“Whenever there is a complaint from a customer, I would be very careful while handling it. This is the procedure I would use;
- Stay Calm. It might be extremely difficult to do, you must stay calm when handling a customer complaint.
- Listen. Frequently, if a customer comes to you with a problem, it means that they want to be heard.
- Be Kind.
- Acknowledge the Issue.
- Apologize and Thank Them.
- Ask Questions.
- Make It Speedy.
- Document Their Responses.
- Follow up.”
12. How Would You Collect Feedback From Customers?
The interviewer wants to know the methods you would use to know if the customers are satisfied or not.
“Customer feedback is very important in this role and needs to be collected to better your performance and know where to improve. I would prefer using comment cards on each table that has four sections ‘How would you rate our services? Bad, bronze, silver, gold? The comment section, thank you.’ The customer would tick where appropriate, and the feedback would be recorded. This is a very convenient way of collecting customer feedback.”
13. Do You Have Any Reliable Transport To And From Work?
The interviewer wants to know how reliable your transport is. Of course, they would want you to use a mode of transport that will make you at work in time.
“I must say that I am a sporty person. That’s why I have a sporty motorbike that is very convenient even in times of traffic jams. This is a very reliable mode of transport that I will be using to get to work and home as well. I will have no reason to arrive at work late. I bought this motorbike when I was working in my previous company where I have never gone to work late. ”
14. How Would You Handle A Problem Raised By A Customer?
The interviewer wants you to tell them how you would solve problems as a hotel concierge.
“I would first listen to the problem from a customer without any interruptions. I would own the mistake and acknowledge the mistake and let them know that we are sorry. Even if I disagree with the customer, I would stay calm, maintain eye contact, and watch my body language. I would then listen to their suggestions and negotiate a solution that is acceptable to both parties. I would then solve the problem as agreed without causing any drama. That would be a problem solved professionally.”
15. Take Us Through What Would Be Your Reaction When A Customer Enters The Restaurant.
Your interviewer wants to know the steps you will take to welcome your customers when they arrive at the hotel. Talk about how you would welcome them and take them through.
“I would first greet them just the second they step in the door. I would then welcome them using appropriate and respectful titles like Sir, Ma’am, Dr, etc, and show them where to sit as they place their order. I would then answer any inquiry they would like to make and present the menu to them. Once they place an order, I would ensure that it is delivered to them as they ordered it. I would then collect payment and humbly request them to rate the service for customer feedback.”
16. Give Us Five Equipment Use to make coffee And Their Functions
The interviewer wants to know whether you are aware of the tools and equipment you should use while working. Give the five pieces of equipment and what they are used for.
“There are several machines and equipment that are essential for a barista. Among them, the five are;
a) Espresso machine- This is a machine that brews coffee by forcing pressurized water near boiling point through a puck of ground coffee and filter to produce thick, concentrated coffee called espresso.
b) Espresso grinder- It crushes the coffee beans into a uniform size
c) Iced tea dispensers- Used to lose tea and drip it to a pitcher of ice that cools it.
d) Decenters- These are used for serving coffee.
e) Coffee brewers-They are used to make coffee and serve
I believe that with the mentioned machines, you can make a tasty, beautiful coffee.”
17. Tell Us Five Factors You Would Consider When Making High-Quality Coffee.
The interviewer wants to know what you should consider when making coffee. Give your five factors to consider when making coffee.
“These would be;
a) The type of coffee bean you are using
b) Coffee particle size
c) Water temperature
d) Coffee to water ratio
e) Contact time
18. What is the Dunkin’ Donuts Mission Statement?
The interviewer wants to know whether you have done research about the company and know about its mission statement.
“To be the leading provider of the wide range of delicious beverages & baked products around the kingdom in a convenient, relaxed, friendly environment that ensures the highest level of quality product and best value for money..”
19. What Is The Main Difference Between Fried Glazed Donuts And Baked Donuts?
The interviewer wants to know whether you know the difference between the two.
“Fried glazed donut will be around 269 calories, while a baked donut will have much fewer”
20. Give Examples Of Baked Foods
The interviewer wants to see your knowledge of baked foods.
“Bread, cookies, desserts, pizzas, snack cakes, etc.”
Dunkin’ Donuts Company is one of the companies that are providing job opportunities across the world. All you have to do is answer the questions with confidence and show them that you are determined in helping them achieve their goals. All the best.