Yogurtland is one of the biggest American frozen yogurt international franchises. It is also present in several countries outside the United States, such as Oman, Indonesia, Thailand, United Arabs Emirates, and Guam. If you’ve been eyeing a chance to work in any of their establishments, this is definitely one of the best articles.
We will look at some of the questions you should expect in a Yogurtland Interview to increase your chances of landing the job you want. Please look at the following questions and think of some of the best responses.
1. Why Are You Interested In This Job?
I am currently looking for more experienced and newer challenges in the hospitality industry, which I believe that I will find here at Yogurtland. This international franchise serves different people and kinds of frozen offerings and has a busy environment that will push me out of my comfort zone and help me learn more about this field. Working here will be a plus for my career.
2. What Do You Know About Us?
I have researched more about this institution, given my interest and longing to work here. You are an American international frozen yogurt franchise with headquarters in California, United States. You offer a range of products such as self-serve frozen yogurt with active cultures, sorbet, once cream, frozen desserts, and plant-based treaties for various dietary preferences. At the moment, you are present in ten states in the United States and other countries such as Oman, Indonesia, Thailand, Guam, and the United Arabs Emirates. Lastly, you allow guests to customize their flavors and toppings.
3. Are You A Regular Customer?
Yes. I have been your customer for close to five years. I particularly enjoy your plant-based treats as they cater to different dietary preferences. One of the reasons why I keep coming back to this entity is your self-serve format, where customers are allowed to customize their flavors and toppings. I will definitely enjoy my time working here if given a chance.
4. What Is The Main Challenge That You Foresee In This Job?
I have mostly worked in relatively smaller establishments and eateries, meaning this will be my first interaction with a multinational establishment. The shift may be challenging, given the amount of work and the levels of service needed. However, I am a hard worker, meaning that I will catch up faster. I also love and embrace change, which assures me of an easier or more manageable shift. I am looking forward to working with you.
5. Are You A People Person?
I consider myself a people person judging from my interactions with those around me. I normally know what to say and when to say it. I also love interacting with people, reassuring them, and striving to see that everyone around me feels happy. I am sure that this quality will greatly help me in this job since I must continually interact with people. I will further get a chance to sharpen my people skills since I will be interacting with a different audience, which I look forward to.
6. Tell Us About Your Availability
I am available six days a week since I consider Sunday my rest day. I don’t also have any commitments and do not, therefore, mind morning, afternoon, evening, or night shifts. I generally pride myself on my flexibility and will be ready to alter my schedule if something comes up. Also, I am free to work during the holidays since I love productivity. If called upon, I will be willing to report to the workplace anytime and fill in for fellow employees.
7. What Was The Main Challenge That You Experienced In Your Last Role? How Did You Come It?
My last role was my first interaction with a multinational entity. I had spent many years working for smaller establishments and did not experience excessive pressure and an extremely high workload. I struggled with the shift in the first month, given the levels of services demanded from me and the workload involved. However, I managed to owe it to the fact that I am a hard worker and generally receptive to change. I am happy and proud that I have managed to get this far, despite most of the challenges that I have experienced in this career.
8. What Are Your Strengths?
I believe that I have several strengths that will make me a good fit for this job. I am a diligent and hardworking employee who doesn’t generally stop at anything till everything is achieved. I am also a good timekeeper, which helps me with deadlines and whenever I have piled work. Lastly, I am a people person, which is important in the hospitality industry as it defines how I interact with customers and inspire loyalty. All in all, I will use these strengths to better this workplace and satisfy your customers.
9. How Would You Respond To A Stressful Situation?
Having worked in the hospitality industry for a long duration, I understand that things may get difficult. However, I am happy that I normally know what to do during such situations. While dealing with a stressful situation, I generally breathe in and out first while thinking about the right action to take. I will then think of a working strategy to help me wade through the challenging situation if it is work-related. I also don’t normally let stress wear me out since I understand how bad things can’t get if I do. All in all, I generally ensure that I find a way to handle stressful situations.
10. Mention A Time That You Failed In This Role And The Lesson You Learned
I have made mistakes in my time in the hospitality industry and equally learned several important lessons. I once had an exchange with a customer, which did not turn out well, and I was fired from my job. I was having a bad day, and the customer was proving disrespectful and mean, which led to a heated exchange that did not complement the company’s image. I learned never to let my personal issues interfere with my job and treat every customer with respect, a lesson that has helped me succeed in this job.
11. Why Do You Believe That You Are The Most Qualified Candidate For This Position?
Even though I cannot speak for other candidates, I believe that I have everything it takes to succeed in this job. I have extensive experience in customer handling and the hospitality industry in general, which I am confident will help me deliver in this job. I am also passionate about frozen foods, which is your main offering. Lastly, I am hardworking and know how to work under pressure, which will come in handy in such an establishment.
12. What Is Your Idea Of Customer Service?
As your customer and a hospitality industry worker, I believe that customer service is one of the cornerstones of an entity’s success. It is all about satisfying the customer and is often expressed in how we handle them. Excellent customer service is meeting your clients’ needs and making sure that they feel appreciated. I am glad that I have excellent customer service skills, which have made my work in this industry easier.
13. What Do You Normally Look At First When You Enter An Eatery Or Establishment?
I am normally keen on the arrangement as it generally speaks volumes about other offerings. A well-arranged restaurant is appealing to the eyes and a sign that the owners are attentive to details. I also instantly notice the customer service during my first interactions with customers. The way the customer service assistants relate with customers generally tells whether the establishment values its target market.
14. How Will You Ensure That Our Customers Feel Appreciated?
Excellent customer care skills are important in the hospitality industry as they influence customer loyalty and determine the profitability of an establishment. I generally love making customers feel appreciated, seen, and valued. I will greet the customers warmly and welcome them to the establishment before taking their orders. I will also position myself in the right place to ensure that they can assess me if they need any help. Thanks to my great customer care skills, I also intend to go to extreme ends to ensure that they feel happy and appreciated.
15. What Do You Feel About Our Uniforms?
I understand that every organization has its rules and policies to be respected by employees. I don’t, therefore, have a problem wearing your uniforms because of your policies and the fact that they generally look attractive. I pictured myself wearing one before this interview and find it amazing. I would love to market your brand since I love your brands and show loyalty to the company by wearing your uniform and associating with this entity. I hope that I will get the chance.
16. Can You Multitask?
I understand the importance of multitasking in such an entity and take great pride in the fact that I can excel in working on several tasks. I believe that multitasking will help me respect set deadlines and meet different workplace targets. Thanks to the various places I have worked, I have had the opportunity to sharpen my multitasking skills over the years. I believe that it will come in handy in this job and help me be at my best.
17. How Would You Deal With A Difficult Customer?
Working in the hospitality industry exposes one to difficult customers, and without the right strategy and control, one can easily lose their temper and snap. I always remind myself that every customer needs to be treated well regardless of their state and demands since the entity relies on them to make profits. The best way to handle a difficult customer, from my experience, is to be patient and polite when dealing with them. This normally quiets them down and gives them an easier time helping them. Such customers generally snap when handled in other ways, which may paint a bad picture of the entity. I usually get their demands and help them to the best of my ability. I may also refer them to the right person if I am not in a position to help.
18. What Is Your Greatest Weakness?
I believe I am normally overly self-conscious, which is my greatest weakness. I am generally hard on myself, even when I am not supposed to. However, I have been dealing with this weakness by working on my perfectionism, a trait I have had for quite some time. All in all, it does not affect my job, which I believe is the most important detail. I know that I will do a good job given a chance.
19. What Is Your Take On Employee Theft?
Theft is illegal, and cannot be justified, both nationally and locally. I shun employee theft and believe that anyone caught stealing should be punished by store policies. I will report any theft incidences to the management, regardless of the perpetrators. I take great pride in my integrity and believe everybody should do the same. Given my moral principles, I cannot also aid or abet any type of theft in the workplace.
20. How Would You Handle Employee Conflict?
Even though workplace conflicts should be avoided, they are generally inevitable in team settings. I have had instances of not being on good terms with a colleague, which I would not vouch for as they may affect productivity. Therefore, I usually ensure that a conflict with a colleague is handled early to avoid any animosity between us. I also generally respect other people’s boundaries, which I believe helps me avoid most workplace conflicts. I am always willing to humble myself and begin the conflict resolution process if I find myself in one.
21. When Have You Ever Gone Above And Beyond For A Customer?
While working at a restaurant, I realized that a customer was feeling out of place in the establishment and finding it hard to eat. I walked up to her, had a conversation, and made her light up. She was relieved, and since there was less traffic at that time of the day, I stayed a little longer and made sure that she felt valued. She was happy when she left the restaurant and tipped me on her way out. I was glad that she had a good dining experience.
22. What Do You Enjoy Most About The Hospitality Industry?
I love good food and particularly enjoy that this industry gives me a chance to make and sample fine dining and different cuisines. I normally know what to recommend whenever a customer is undecided, which most of them appreciate, especially if the food is good. I also love seeing customers’ faces light up whenever they take a bite. Some even lick their fingers, which makes me, as a chef, feel achieved. I am willing and able to satisfy your customers given a chance.
23. What Made You Join This Industry?
I joined this industry out of my passion for good food. I always wanted to work in the hospitality sector and do what I do best- prepare good food and make people happy. I am glad that it has paid off and given me the satisfaction I need. I also prefer jobs that involve direct interactions with customers, which I occasionally have. At times I am called to explain a recipe to customers, where I wow them with my culinary skills. I am confident that I will do the same in this establishment and generate customer loyalty.
24. Mention A Strategy And Mindset Needed For This Role
Having worked in different settings like this before, I have found out that the best strategy for such a role is balancing customer satisfaction and productivity. For example, spending too much time with one customer at the expense of all the others makes one less productive and unable to meet targets. One must therefore know how to manage their time well in a way that makes them both productive and available to customers. As for the right mindset, positivity is needed when dealing with customers as it makes them feel free and willing o try out new cuisines.
25. What Other Skills Do You Have Apart From The Ones Captured In This Job Description?
I normally take great pride in having several skills, including some that do not apply to my job description. I have extensive inventory management skills that I obtained working in a warehouse in my college days. Therefore, I can handle your inventory well if given the chance and ensure that we have the right stock at all times.
You do not have to sweat to get a job at Yorgutland. Just make sure that you have the right answers to the questions you may be asked to increase your chances of landing the position of your choice. We wish you all the best in your upcoming interview.