Domino’s Pizza is one of the most common eateries in the United States. It serves sandwiches, Pizza, Pasta, chicken wings, and desserts. This article will help you secure a position if you have an upcoming Domino’s Pizza Interview. Take a look at the following questions:
1. What Do You Know about Domino’s Pizza?
You have to know about your potential employer if you want to land a job. It will show interest and enthusiasm, which employees want. Therefore, it is a good idea to find out as much as you can about an establishment before you go for the interview. Ensure that all your information is factual. Do not come up with things that don’t exist.
Sample Answer
Domino’s Pizza offers soft drinks, desserts, chicken wings, sandwiches, and Pizza. It is present in over 60 countries, with headquarters in Michigan. Their first international store opened in Winnipeg, Canada. ( You can be as detailed as you want since the interviewer did not specify)
2. Why Do You Want to Work for Us?
Your reasons for submitting your application is equally important as it reveals your real motives to the interviewer. You should have valid reasons that will make the interviewer consider giving you the position. You can also find something worth mentioning about the establishment, such as their food or work environment.
Sample Answer
I have always enjoyed your products and services. I would love to be part of this establishment and work for you. I also have a general interest in being a chef and therefore believe that working here will put me on the right path. (Or you can say that you intend to make some money to pay for college working at Domino’s)
3. Are You Okay with Doing Deliveries?
You need to understand that deliveries generate lots of revenues for Domino’s. You should therefore be ready to do deliveries if asked. Tell the interviewer if you own a car or can drive. You can also tell the hiring manager that you intend to get your license as soon as possible. All in all, make it known that you don’t mind doing deliveries.
Sample Answer
I am okay with doing deliveries. I used to be a driver before I changed jobs and decided to try the hospitality industry. I can, therefore, easily and timely deliver orders to customers if needed. I have a valid license and vast experience.
4. Can You Work in a Fast-Paced Environment?
You need to keep in mind that Domino’s gets thousands of orders daily. You should therefore expect a fast-paced environment. Tell the interviewer how you feel about working in a fast-paced environment and convince them that you will fit in well if given a chance. You can also mention your prior experience working in such environments.
Sample Answer
I love challenges and, therefore, fancy working in a fast-paced environment. I love a job that keeps me active. I am optimistic that I will fit in well and perform excellently if given a chance to work here.
5. What Hours Can You Work?
The interviewer wants you to tell him/her about your availability. It will determine the shifts you will be given. Remember, employers love flexible employees, and therefore, your answer should paint you as such. The more flexible your hours, the higher your chances of landing the job.
Sample Answers
I am pretty flexible. I can work in the afternoon and evening or any shift that you will see fit. I can also step in during the weekend and on holidays. I don’t also mind going overtime, provided that I am compensated. (You should also be honest with the interviewer. If you are in college, you can say that you prefer working evening or afternoon shifts since you have classes)
6. Can You Handle a Difficult Customer?
This is a common interview question in the hospitality industry that assesses your customer handling skills. Can you cater to the needs of all customers, or will you start a shouting match with difficult customers? Convince the interviewer that you have enough customer care experience to deal with different types of customers.
Sample Answer
Yes. I have dealt with lots of difficult customers in my career. I usually listen actively to them, apologize and see how to help. If they are concerned about a product, I check it to find out what’s wrong and make the necessary correction. At times I also involve the manager if I cannot help.
7. Do You Know About Our Return Policy?
Such questions won’t be hard to answer if you are a regular customer at Domino’s or took your time to learn more about it. Domino’s has a return/refund policy available on its website. Remember, this establishment is committed to giving its customers a worthy experience. Show the interviewer that you know a lot about it.
Sample Answer
As captured on your website, your return policy dictates that Domino’s will make it right or refund money if a customer is not satisfied with their experience, something that rarely happens given your excellent standards. (You should also be honest with the interviewer if you don’t know.
8. Why Should We Hire You?
This is also another common question in interviews. Interviewers usually give potential employees a chance to sell themselves by talking about their qualities, skills, and attributes. Talk highly about yourself and let the interviewer see you as the perfect candidate for the job position. These questions shouldn’t be hard to answer since you know what you can offer. Also, remember that your answer will depend on the role you are interviewing for.
Sample Answer
I have excellent communication skills that will help me handle customers. I can take appropriate stick inventory and make timely deliveries. I am also pretty good with technology which I will use to be more efficient at work. (This is a chance to sell yourself. Make sure that whatever you mention is relevant to the job)
9. What’s Your Definition of Good Customer Service?
The interviewer wants to know what you understand by good customer service. What qualifies as good customer service to you? The best way to answer this question is to view it from a customer’s perspective. Your answer should convince the interviewer that you are capable of offering such services to customers.
Sample Answer
Good customer service is understanding and meeting the needs of the customers. It means getting the order right, maintaining a friendly and helpful attitude all through your interaction with the customer, and ensuring that the customer is happy in the end.
10. Mention Core Strengths that Qualify You for this Job
Do you know some of the skills, abilities, experiences, or attributes required by Domino’s? Go through the job description, discover what the job entails and needs and then mention some of the qualities you possess that matches the job description. This will help you ensure that whatever you mention is work-related. Convince the interviewer that you have all it takes to perform well at Domino’s Pizza.
Sample Answer
I have an array of strengths that will help me perform well. I am an effective time manager, an attribute that will ensure customers are attended to fast. I pay great attention to details and possess practical communication skills required in this job. I believe that I can have a suitable career here.
11. What Would You Do if a Customer Refuses to Pay?
You should expect to deal with different customers at Domino’s Pizza. Some may be difficult to the extent of failing not to pay. If you think that you will be working with well-dressed and wealthy gentlemen all the time, you may be in for a rude shock. Tell the interviewer how you would deal with a rude customer who refuses to pay. Do not try to be a hero but follow the laid down policies or guidelines on dealing with them.
Sample Answer
I am sure that Domino’s has a policy for such instances. However, I will call the guard or contact the police if a customer refuses to pay for food. I may also ask them questions to understand what went wrong to ensure that such situations don’t occur again. However, if the customer doesn’t pay because they don’t want to, I don’t have any option but to involve the law or security.
12. Do You Have any Driving Experience?
This is a common question in a delivery driver job. You should try to be as transparent as possible. You can mention all the motor vehicles you have driven, the number of miles covered, and the terrains you are used to driving in. You should also mention high traffic, survive and city centers since most of your rises will be to such places. You don’t have to admit if you’ve had an accident before since it may reduce your chances of landing the job.
Sample Answer
I have over 15 years of experience as a driver. I have driven delivery cars, trucks, and taxis throughout my career. I am used to driving in high-traffic areas, suburbs, and city centers. I am confident in my ability to handle any terrain. I believe my vast experience in driving will help make a positive difference here.
13. If an Order Comes for $8.68 and the Customer Pays With a $20 Bill, How Much Change Will You Give?
This is a pretty simple question. Make sure that you react promptly. You shouldn’t take more than four seconds to come up with an answer, or the interviewer may see you as incompetent. You can also include the bills and coins you will give them back in your answer. The interviewer needs to know that you can’t struggle with elementary Maths and make silly mistakes.
Sample Answer
The customer’s change is 11.32 dollars. I usually ensure that I don’t make silly mistakes when handling cash by having a small calculator to help me give back the right amount.
14. How Would You Handle an Angry Customer?
You should expect all types of customers in the hospitality industry. Some will try and vent their frustrations on you. Also, most of your customers will be drunk or high and can get angry for no reason. Do not, therefore, expect everyone to come to the restaurant smiling. Remember, Domino’s dictates that all their customers should be accorded the same service, including the angry ones. Therefore, convince the interviewer that you can stay professional when dealing with such people.
Sample Answer
I will serve them and attend to their needs just like I’d do with other customers since I believe everyone deserves the same service regardless of their state. I will also stay courteous but maintain a smiley face and friendly attitude. However, I will call the security of the police if they threaten and bother someone with their behavior.
15. How Will You React to a Colleague Stealing Some Change?
Even though Domino’s Pizza highly values teamwork and friendships, some limits shouldn’t be crossed. You must assure the hiring manager that you want to entertain any form of theft in the workplace. It would be best if you showed that you could be trusted. Tell the managers what they want to hear even though you’d do something different in reality.
Sample Answer
I do not tolerate any form of theft. Having lost lots of valuables to thieves, I know how overwhelming it can be. I will immediately report the colleague to the manager so that action can be taken against them. It doesn’t matter whether we are best friends or don’t get along well. (Show that you are a person of high integrity)
16. Have You Undertaken any Food Safety Courses?
The interviewer wants to know if you have any food-specific training or related certifications. Ensure that you bring the certification with you to the interview if you are food safety certified. You can also address any specific certifications required from you is the answer. All in all, convince the interviewer that you have all it takes.
Sample Answer
Unfortunately, I don’t have any food safety certification at the moment. However, I am ready to take any course that you will recommend. This is my first attempt at a job in the hospitality industry, which makes such topics relatively new. I am confident that I will quickly succeed, given that I am a first learner.
17. What Do You Enjoy Doing During Your Free Time?
This is where you tell the interviewer what your hobbies are. Mention if you are part of any organizations, clubs, or teams and the role you play. You can also mention the activities you enjoy doing and give the interview a chance to know you better. Remember, the hiring manager wants to learn about your personality and motivation. Therefore, share the skills you have learned if any of these activities are related to the job you are interviewing for.
Sample Answer
I use my free time to read. I love keeping up with new trends, blogs, and lifestyle journals. I also enjoy reading past literature and expanding my knowledge. Also, I may travel if I have lots of time on my hand. I get time to read as I travel, especially via train.
18. How Important is Cleanliness To You?
You should understand that Domino’s Pizza puts a lot of pride in the cleanliness of its restaurants. You should therefore show an interest in keeping up with their cleanliness standards. You can give an example of when you went above and beyond to uphold high cleanliness standards in your previous roles.
Sample Answer
I am always concerned about cleanliness since it gives an excellent first impression and prevents contamination or unhealthiness. I can’t stand staying in a dirty place or wearing dirty attires. I usually strive to notice if anything is out of place. I can assure you that I will maintain high cleanliness standards when working here.
19. Do You Have Reliable Transportation?
This is an important question since it tells the interviewer whether you will be punctual or not. Nobody wants an employee who will be reporting to work late and blaming the mode of transportation every day. Assure the interview that you have reliable transportation and won’t be checking in late. However, you can also mention that you are putting plans in place if you don’t have one.
Sample Answer
I have a car, albeit old. It does a good job and takes me to leave in time. I don’t, therefore, have a problem with transportation. I will get to the job early and leave late. I also take whatever I do seriously and understand the importance of punctuality.
20. How Do You Handle Stress?
How you handle stress will tell if you can work in a fast-paced environment like Domino’s Pizza. You should have healthy cooking techniques and convince the interviewer that the stressful aspects of this job cannot interfere with your delivery.
Sample Answer
I have healthy stress handling techniques that have helped me in my career. I meditate and practice some gigs, which helps me deal with different stressful aspects of life.
Conclusion
These are a few questions that you should expect in a Domino’s Pizza interview. Make sure that you have the answers at your fingertips to convince the interviewer that you are cut for the job.
