In this article, we will be sharing some of the questions with answers that you might be asked in your interview as a Travel Coordinator. As a thumb rule, career individual’s career growth is important and a candidate must remain well prepared for the interviews. So, you got the chance to prove your skillset and knowledge.
1. Why Are You Interested In This Role?
After graduation, I opted to work with a travel agent and the role of Travel Coordinator looked like a dream to me. My education helps me a lot in checking travel records from various resources like travel associations. I feel good if the services offered by me are according to the plan of the customer and fault free and I feel proud when company internal clients are happy and satisfied with my work.
2. What Are The Roles Of A Travel Coordinator?
Travel coordinators make travel arrangements for individuals, groups as well as organizations, which includes scheduling flights and ground transportation, and booking accommodations besides handling any other trip-related tasks. A travel coordinator typically works for a single organization, like a company or some sports team. Depending on the size of the organization, a Travel Coordinator works as part of the team while a senior Travel Coordinator would oversee the work of junior team members.
3. What Are The Qualities That A Travel Coordinator To Be Successful?
A travel coordinator needs to demonstrate outstanding interpersonal communication having a working knowledge of the travel industry. Since there are a variety of travel needs, he should have the ability to juggle multiple projects simultaneously having an understanding of travel policies and regulations. It is a business world, so excellent negotiation skills and the ability to maintain and manage vendor relationships would be a plus. He should be able to coordinate travel arrangements having good experience working in the travel industry. To work smoothly he needs to have a firm grasp of digital data and file management systems.
4. What Major Challenges Faced While You Were In Your Last Role? How Could You Improve Yourself?
The major challenge happens to be keeping up-to-date travel records and seeing if anything was missed out while organizing the travels according to precise needs. Reporting is another challenge so the reports need to be flawless and meet the requirements. A diligent travel coordinator helps reduce instances of missed out items by noting when items appear in a queue. The Travel Coordinator may be working around with a computer to note travel items while checking them. The position faces challenges so he should be able to use the best CRM solution for the travel trade. The luxury tourism sector is also important but bespoke holidays and amazing experienced sellers are facing high demand from their clients. However, while the market remains promising, the clients are picky and do look for some unique experiences.
5. Describe The Daily Routine Of A Travels Coordinator?
Each day remains very different and usually unpredictable. It starts by receiving inquiries by phone or email as well as some walk-ins. Most of the day is spent consulting with clients to design a holiday matching their individual preferences. Booking travel for clients is the main job while creating itineraries and packaging documents. Time is also spent responding to emails and also in maintaining client accounts too.
6. Give A Brief About Your Experience?
Since my college days, I loved working in the travel industry to be ultimately able to visit various places around the world so joined a travel company. My job initiated with welcoming clients and jotting down their specific details and then coordinating with travel coordinators for booking their seats and also making hotel bookings. I also coordinated with other travel companies to see if we could get some seats beyond our quota to serve bulk clients. We sometimes used to rely on a third-party travel agency to plan travel arrangements. It was still the duty of Travel Coordinators to facilitate communication between their organization and the chosen travel agency to make sure that the travel agency understands what requirements must be met and review all of the agency’s bookings to maintain accuracy, and cost-effectiveness as well as policy adherence.
7. What Strategies And Mindset Are Required For This Role?
While a Travel Coordinator has responsibilities that can vary from one company to another, we can agree that it’s not an easy task. He has a crucial role to ensure that things go smoothly no matter what. He should have the command over:
· Strong numerical and analytical skills
· Extensive travel industry knowledge
· Being a team player
The top trends, especially during COVID that will impact travel management
- Keen attention to detail
- Sound decision-making
- Quick follow-through
- Good interpersonal skills
8. What Is The Biggest Challenge You Foresee In This Job?
Some travel offices face inefficient management tools for which they need to use an accounting system developed for travel agencies. The next challenge is the inability to deal with recurrent accounts. This can be resolved by automating travel agencies’ back-office accounting systems, currently available in the open market. Invoices are typically subject to the legal systems of clients’ native countries, so they have to be customized. Taxes, charges, and duties also need to be added to the invoice before they’re sent out, to avoid any breach of the legal system. As the travel agencies act as the middlemen between customers and booking agencies, they might have to add their service charges to invoices too. All of which may make things complex. There can be a self-serving portal for invoice customization.
9. How Do You Remain Motivated At Work?
Motivation, for me, is no issue as I take my job like worship. I enjoy doing it and I am still more motivated when I am training a junior or while talking to a colleague from another department. Keeping attention to detail is my second nature and when I see things happen correctly and precisely, I feel virtuous having achieved my objectives.
10. What Is The Thumb Rule To Motivation?
Patience and efficiency work well for any profession. You have to keep yourself and your team motivated for working at a higher level each day by aiming for client satisfaction, enhancing your skills, and efficiently managing your time. When work-related priorities are there, roll up your sleeves and get to work. You should remain and manage a cool smiling face while greeting a client or a colleague on the floor.
11. Do You Also Have To Arrange Transportation And Lodging For Clients?
The primary function of a Travel Coordinator, this responsibility requires finding and arranging appropriate travel modes, such as flights and rental cars, and also making reservations at hotels, motels, and other forms of lodging. The logistical aspect of transporting groups of people from one location to another needs a great deal of planning and organizing, and thus making arrangements is a vital part of a Travel Coordinator’s job.
12. Have You Ever Worked With Corporate Sector For Their Travel Needs?
I have gotten a chance to work with several businesses and assisted them in planning their business trips including hotel stays, airline tickets, resort booking, and other facilities. Before booking, I always take basic information from the concerned point of contact regarding their preferences so that it’s all sorted on the trip. For example, a vegan would like specific meat on the airline and if there is any Muslim on board then they would be choosing a halal menu from the list. Working with the corporate sector is a learning opportunity every time and challenging too!
13. Do You Prefer To Use Software For Travels Coordination?
Yes, there is a handful of software designed to help travel coordinators. It gives you a mix of opportunities for travel and lodging together with location and language interface. Smart software also advises the details of an individual deal. There are occasions that the software is connected with sales figures so it can tell you how many items are to be reconsidered.
14. Name A Real Difficulty In Your Profession?
You can deal with different lead sources without having any duplicate data, which needs a lot of time as well as excellent communication within your team and even between multiple agencies if it is the case. Nothing is more annoying than shoving an advertisement two times to the same possible client. Because the demand is increasing tour operators have a lot of inquiries to deal with. Personal information, kind of room required and even the payment method requested. Travel businesses have generally so many working groups involved in the travel itinerary that it can become a nightmare for them to deal with.
15. What Skills Do You Personally Look For In New Employees?
The main attributes we look for during an interview are whether the candidate needs to have a friendly personality, is approachable, able to work in a team, accurate, able to communicate effectively (written & verbal), able to manage time effectively, flexible with working hours and keen to progress their career with our company.
My slogan is, “I can teach anybody to book a flight but I cannot teach people to be friendly”. In our line of work, it is crucial that our team remains friendly and relate well to all clients and colleagues.
16. What Is The Best Part About Your Job?
To be precise, it is designing holidays of a lifetime for the clients and later, hearing how much they enjoyed their experiences.
17. Sound Decision-Making Is Essential? Your Take On This?
As a travel coordinator, you must be able to make sound decisions and do it FAST. Although there will always be unforeseen circumstances when in the travel industry, being as prepared as possible can help you make better decisions. If you think you are not the one to make decisions, don’t fret just yet! This skill, along with a few more on this list, can be learned and mastered as you go along in your career in travel.
18. What Is Your Take On Accountability?
Even just by the sound of it, a travel coordinator seems like an imperative position in a company. But just like any other status, it has its share of consequences. When things do not go as planned, the travel coordinator must be ready to take responsibility for the fault. He doesn’t play the blame game and must know when and how to own up to a mistake and even take a bullet for teammates as well as the company.
19. Do You Have Any Advice For People Wanting A Career In Travel And Tourism?
The advice would be, to begin with, research various parts of the travel industry and see which area is best aligned with your natural strengths and preferences. You may move to various other parts of the industry throughout your career, so, in the saying, “Do map out your future but do it in pencil”.
20. Good Interpersonal Skills Is An Important Part Of A Personality, Is That True In Your Case Too?
Since our work requires us to deal with people from all walks of life—from workers and bosses to other agencies and even the airline offices and hotels, you need to make good contact with every person you transact with. There is little to zero room for miscommunication both in the face-to-face and written form in the travel industry.
21. How Do You Calm Down An Angry Customer On The Phone?
Travel business can be very stressful at times. As I speak with an angry customer on phone, I start with an apology to them for their experience and also thank them for providing an opportunity to let me help them find a solution. I also assure them that their satisfaction remains my priority too, and I try to know as much as possible about their situation. I find out the ideal resolution for them, and I try to find a win-win solution that works well for both the client and the company. Also, I always make sure to follow up with the client within a day to see if there is anything else I can do further.
22. Give Me A Brief Why The Travel Industry Is A Good Choice?
I will take just a few points, and those are:
- Be your boss.
- You have complete location freedom and can work from an office or your home while the kids are at school—or from some resort across the world.
- You can see the whole world, there is nothing like it in your backyard. Travel agents avail discounts, upgrades, perks, and free trips.
- It’s quite interesting and has fun—and it helps people. Your job is to make people happy, and work does not get any better than that.
23. Any Advice For The New Comers?
The best way to work is to put yourself in the client’s shoes and see things from his/her perspective. For example, someone might ask about a flight to a small place and we may initially consider this to be something small. This could be their first time on an aircraft and they might be very excited about a trip to that place. Please get excited for them and then they will continue to book with you for the coming years… even referring their family and friends too.
24. Who Owns The Liability Of Not Knowing Your Client Requirements?
What is also frustrating for a travel agent and what are their big weaknesses in terms of customer service? It is the knowledge about the customers! As an individual, a buyer, you want your travel agent to be able to know who you are, what are your requirements, and what you should be interested in. Isn’t it frustrating when you call your travel agent to book a fanciful holiday trip and the other end starts asking the questions you have already answered several times when you booked your last trips? What a travel agent needs are automation, all about clients’ requirements, finances, interests, and marketing campaign preferences in one place, otherwise we will again come back to the point… waste of time!
25. Have You Ever Reached Out To New Customers Via Cold Calling?
During the holiday season, I have reached out to new customers through various offers and holiday packages. I have been able to lock a few clients on such deals and modified their packages as per their requirements as well. Cold calling helps in gathering data from customers and helps in creating future packages.
The above-mentioned questions might help ace your interview! Remember, a Travel Coordinator needs to have good interpersonal skills! Overall, this is a challenging job that asks for the presence of mind and to work on details. If you are passionate about organization, prioritizing the workload, and being ready for multitasking, this position is for you! Do wear a nice dress for your interview and show a sincere smile too! Good luck.