Top 25 Emotional Intelligence Interview Questions And Answers in 2024

Editorial Team

Emotional Intelligence Interview Questions And Answers

Emotional intelligence is the power to understand and manage own emotions and the emotions of others as well. It builds and maintains healthy relationships by managing conflicts in a professional field. An employee having emotional intelligence builds strong relationships with colleagues. It is a great quality that helps to make better decisions and ultimately be more successful in their careers.

Besides academic background, the interviewers judge you by asking many emotional intelligence questions. They peep to know your self-regulation and social skills abilities and Assess your ability to handle any situation or conflict. In this article, we have gathered 25 Emotional Intelligence Interview Questions and Answers In 2023 that will help you prepare for an interview. This article will help to convey your emotions effectively and respond appropriately.

1. What Is The Best Way To Measure And Assess Your Emotional Intelligence?

I measure and assess my emotional intelligence through Self-reflection and seeking feedback. I get feedback from friends, family members, and colleagues regarding their perceptions of my emotional intelligence. Furthermore, I how I manage emotions in different situations effectively. I take time to reflect on my emotions, thoughts, and behaviors. I analyze how they impact your relationships and work. By using a combination of these methods, I get a comprehensive understanding of my emotional intelligence and identify areas for growth and weakness.

2. Can You Maintain Good Relationships With Your Colleagues And Superiors?

Here are some tips for maintaining good relationships with colleagues and superiors.

  • Maintaining a professional demeanor in all interactions is very important, even in challenging situations.
  • Open and clear communication is a legend for maintaining healthy relationships.
  • I must respect everyone, regardless of their position or role in the organization.
  • I managed or set boundaries, appreciated others, and maintained a positive mindset.
  • I believe in collaboration which means working with colleagues and superiors to achieve common goals.

3. Can You Describe A Situation Where You Had To Manage Your Own Emotions In A Difficult Situation?

Once I had to lay off several workers or employees due to budget cuts. I was under great stress. I remained professional and empathetic while managing my feelings of sadness and guilt. I manage my emotions by deep breathing and taking a relaxing moment. By acknowledging my emotions, I focus on my responsibility to minimize personal bias. I made the best decisions for the company’s benefit and affected employees.

4. Conflicts At Work: How Do You Handle Them?

I use many strategies to handle conflicts in the workplace. First of all, I remain cooperative and stay calm. I listen and the prospects of all involved people. I find a mutual agreement or solution by having clear and open communication. The main focus is always on the root cause of conflict and its peaceful and most suitable resolution. By focusing on the additional points, I consider the company policies. Finally, I note it for future reference to find a solution immediately.

5. How Do You Encourage Yourself And Stay Positive In Challenging Situations?

It is crucial to stay positive to achieve success in any profession. I surround myself with supportive and positive people. The impact of their personalities and attitudes provides me with positive energy and influence. In this way, I not only stay positive but keep myself motivated. It provides an opportunity to reframe negative thoughts into positive ones. While staying optimistic and keeping a growth mindset, I am always motivated. Furthermore, I celebrate effort and progress, not just outcomes.

6. How Do You Employ Emotional Intelligence In Decision Making?

By incorporating emotional intelligence into decision-making, I can make choices that are not only rational but effective. I solve problems effectively by managing stress and handling pressure. By making ethical and value-based decisions, I resolve conflicts. By using emotional intelligence, I can understand the perspectives of others and find mutually beneficial solutions to conflicts. It leads to better problem-solving and improved relationships in the workplace and personal life. Thus it leads to having an overall impact on the company and workers’ progress.

7. Is There An Example Of How You Showed Empathy Towards Someone At Work?

During my last job, a team member had to present her work in a meeting. She seemed nervous and unsure. Instead of rushing through the presentation or criticizing their work, I recognized my colleague’s stress. I offered her selfless help. She asked thoughtful questions to clarify the information, and I guided her accordingly. I provided her with positive feedback to boost her confidence. By demonstrating empathy, she found a supportive and encouraging environment. Thus, the presentation went smoothly and allowed the presenter to perform to the best of their abilities.

8. How Do You Manage Criticism Or Negative Feedback?

I handle criticism or negative feedback effect that involves the following points:

  • I Keep myself open-minded with a growth-oriented mindset
  • I took criticism as a tool for self-improvement and professional development.
  • I respond professionally and respectfully
  • By getting lessons, I seek out opportunities for growth and improvement
  • In the feedback, I look for the positive or constructive elements
  • I do not take criticism personally
  • After understanding the context, I analyze the reasoning behind the criticism

9. Do You Remember When You Had To Adjust Your Communication Style To Relate Better To A Co-Worker Or Client?

Once, I dealt with a client from a fast-paced and results-oriented organization. He needed to be quicker in communication and was non-native. He was unable to communicate effectively due to his indirect style. It was causing misunderstandings and miscommunication. I also tried to be responsive to the client’s needs and requests. I made an effort to adopt a more direct and concise communication style. I focused on clearly articulating his ideas and avoiding unnecessary details. My effort proved to be fruitful, and I was able to build a strong relationship with the client. It results in delivering healthier results for the project’s outcomes.

10. What Are The Best Ways To Build And Maintain Healthy Relationships Using Emotional Intelligence?

I use emotional intelligence to build and maintain healthy relationships by combining the elements of empathy and compassion into conversations. It enables me to build strong connections with other people and foster mutual respect, understanding, and trust. It also enables me to recognize and respond to the emotions of others. I use emotional intelligence to communicate effectively and empathetically.

11. In A High-Stress Environment, What Tips Do You Have For Keeping A Positive Attitude?

I practice self-care and maintain physical and mental well-being to keep a positive attitude in a high-stress environment. I focus on the present moment and not dwell on the past or future. I adopt a growth mindset and view challenges as opportunities for growth. I try my best to stay motivated and set achievable goals.

12. How Do You Deal With Being Overwhelmed Or Burnout At Work?

I handle feelings of overwhelm or burnout in the workplace by practicing good time management and taking breaks. I prioritize the tasks and work on them accordingly. Where it is necessary, I assign duties to others as well. By creating a to-do list, I focus on the important tasks on priority. By setting boundaries, I take breaks throughout the day. Quick mindful exercises help keep me fresh and energetic for the next task. Thus, by prioritizing myself, I seek activities that help me relax and recharge.

13. How You Had To Build A Relationship With Someone Who Was Initially Resistant To Your Ideas?

Building a relationship with someone is quite challenging most of the time. First, I find common ground by identifying the areas of agreement. I create positive and productive dialogue and build a supportive and healthy relationship with someone. I address the concerns directly and support my claims with fact-based data. My approach is always flexible and understanding of all prospects. Through the suggestions and feedback, I strengthen the bond of trust that help me to convince someone to come to the table.

14. Can You Share An Experience Where You Used Emotional Intelligence To Resolve A Conflict?

I can share an experience where I used emotional intelligence to resolve a conflict. It involved some colleagues who had a heated exchange of words over their workload and the nature of the job. I approached the situation by first understanding the emotions and feelings involved by all parties. After actively listening, I explained to them each person’s perspective, demonstrating empathy and seeking to understand their point of view. I had to regulate my emotions during the process because I was acting as a judge. In this way, I remained calm and composed even in a stressful situation resolving a conflict.

15. What Can You Do To Show Empathy To Others And Understand Their Viewpoints?

I show empathy towards others and understand their perspectives by active listening. I pay attention to what the person is saying and acknowledge their emotions and feelings. I ask questions to gain a deeper understanding of their perspective and feelings. I try to put myself in the other person’s shoes and imagine how they might feel. I use non-verbal cues to observe their body language, facial expressions, and tone of voice to gain insights into their emotions. I show compassion by offering support, encouragement, and understanding to help the person feel heard and valued.

16. Can You Give An Example Of How You Maintain Your Self-Control In A Difficult Situation?

Once, I had to face a difficult situation in my previous role. I professionally maintained self-control. The co-workers made an incorrect assumption that led to a misunderstanding. Instead of getting upset, I choose to explain their perspective calmly. I had to dedicate special time to find a resolution. The exact and real situation was cleared by staying professional after a thorough investigation. During this time, I maintained my self-control and offered support and understanding. A key strategy is to speak in a calm and measured tone, avoiding any knee-jerk reactions that may escalate the situation.

17. How Do You Handle Negative Emotions In Yourself And Others?

Handling negative emotions in oneself needs some strategies to be adopted:

  • It is important to understand my emotions and know how they affect my behavior and actions.
  • I recognize and accept that negative emotions are a normal part of life.
  • To get rid of negative emotions, I work with others cooperatively to find a solution that benefits everyone.
  • Stress-management techniques such as deep breathing and exercise are also great methods to reduce negative emotions.

18. When Did You Need To Adjust Your Communication Style To Suit A Particular Audience?

Once I was giving a presentation to a group of college students. In this case, my tone was more relaxed and conversational. However, I avoid slang or informal language and speak clearly and concisely. I used humor or anecdotes to engage the audience. By making more eye contact and gestures, I connect with the audience on a personal level. By matching my tone to the audience, I build a relationship more effectively and communicate my message.

19. Stress And Emotional Balance: How Do You Handle Them? Setbacks Or Obstacles Can Be Serious Obstacles To Success, But How Can You Stay Positive?

I believe in adopting a holistic approach that encompasses different aspects to maintain a positive outlook. Regularly practicing mindfulness and focusing on finding solutions is the best strategy. Rather than dwelling on problems, it has helped me to maintain a positive outlook. My religious beliefs also play a crucial role in shaping my perspective. It provides me with a sense of purpose and inner peace. I regularly engage in spiritual practices that help me cultivate gratitude, kindness, and compassion. Thorough awareness and up-to-date knowledge about my profession have broadened my knowledge and positive attitude with a sense of purpose. 

20. When Have You Successfully Used Emotional Intelligence To Influence Others?

During my last job, my team was demotivated and stressed due to heavy workloads and tight deadlines. Instead of just giving commands, I used emotional intelligence to understand the team’s emotions and address their concerns. I listened to their feelings and endorsed their experiences. Then, I showed empathy by acknowledging the difficulty of the situation and offered words of encouragement. Additionally, I planned to distribute the workload more evenly and set achievable goals, which the team helped to create.

21. Stress And Emotional Balance: How Do You Handle Them?

I believe in incorporating several key habits into my daily routine.

  • Firstly, I make sure to exercise regularly. Physical activity has also been shown to help reduce stress and improve mood during working hours.
  • Secondly, I focus on maintaining a healthy diet and avoiding overeating or consuming excessive amounts of caffeine or alcohol.
  • Additionally, I set realistic goals for myself and prioritize self-care activities such as getting enough sleep, taking breaks, and engaging in hobbies or other enjoyable activities.
  • Finally, I manage my time effectively and avoid over-commitment, which can also contribute to stress.

22. What Is An Example Of A Time When You Had To Control Your Emotions To Remain Focused On A Task?

During my last role, I received negative feedback from a customer. I felt upset and frustrated. It was difficult to focus on my work, and I was continuously distracted. I took support from my colleagues to handle the situation. By regulating my emotions through a deep breath, I take a quick walk in the area to pent-up energy. I reframe the negative feedback as an opportunity to learn. I focused on improving rather than considering it a personal failure.

23. In A Leadership Role, When Did You Display Emotional Intelligence?

During my last job as a team leader, a team member needed more support during his duty. He made a big mistake and needed to catch up on their tasks. Instead of getting frustrated or scolding the team member, I took a step back and actively listened to his concerns. I showed empathy and offered him support. I created a safe and open environment for the team member. By demonstrating emotional intelligence, I helped the team member regain his confidence and focus, ultimately leading to the successful completion of the project.

24. Can You Describe A Situation Where You Had To Understand And Manage Your Own Emotions To Achieve A Goal?

Once I wanted to give a big presentation at work, but I needed help with public speaking. I often get nervous and anxious in front of large crowds. To achieve my goal of delivering a successful presentation, I managed my own emotions by practicing self-care techniques. I also seek out support via public speaking classes or therapy. Through this process, I learn to recognize and regulate my emotions.

25. Is Emotional Intelligence A Good Tool For Building Trust?

I build the trust of others through active listening, cooperation, and empathy. When conversing, I pay attention to what the other person is saying. Effective communication helps to foster a positive relationship. I create a safe and open environment for the team members to express their feelings. It builds a   bond of trust and creates a sense of safety and understanding. This approach allows both sides to feel more comfortable and open in their interactions.


During an interview, the interviewers pay attention to the candidate’s body language, facial expressions, and tone of voice. They ask the candidate to describe a situation where they had to manage their emotions or the emotions of others. A strong display of emotional intelligence involves active listening, empathy, and a solution-focused approach. However, paying attention to these25 Emotional Intelligence Interview Questions and Answers In 2023 will provide valuable insight into their potential to succeed in a given role.