Top 25 DSW Interview Questions And Answers in 2024

Editorial Team

DSW Interview Questions And Answers

Designer Shoe Warehouse is one of the most popular shoe stores for men and women. Their collections offer a wide range of styles, colors, and brands, and have everything from the latest trends to timeless classics. If you are looking for something unique or out-of-the-ordinary, look no further than Designer Shoe Warehouse. Some of the world’s most famous shoe designers make shoes for them, including Prada, Gucci, Dolce & Gabbana, Christian Louboutin, Jimmy Choo, and Nike. They also carry brands like Timberland, Nine West, and many more. They offer great deals on new and pre-owned items for your favorite pair at a fraction of the cost. Let’s look at the 25 most common questions asked at DSW interviews:

1. Why Are You Interested In This Role?

I am interested in this role because this opportunity is a way for me to contribute to a forward-thinking and fast-moving company. With my expertise in this field, this role suits my profile. I am also interested to help make a positive impact on the company’s success and have been working with large companies for over 20 years seeing first-hand how important it is to be focused. My background in marketing and sales will be beneficial when building and executing marketing strategies.

2. What Are The Challenges That You Faced In Your Last Role? How Did You Overcome Them?

The biggest challenge in my last role was trying to figure out how to make it work with the team and with the company as well as working hard to understand what everyone’s roles were, what they needed from me, and why they felt they needed me there. I overcame this challenge by listening more than talking, asking questions, taking notes, and asking for clarification when needed. It was also helpful to ask open-ended questions instead of yes/no or list questions to learn about my new co-workers’ backgrounds, interests, strengths, and weaknesses. It helped me better understand them so I could better relate to them and find ways that would benefit us both.

3. Describe Your Daily Routine

I wake up at 7 a.m. and practice some basic exercises in the morning to start the day with positivity. At 8:30 a.m., I tidy up, take a shower, put on my office clothes, and eat breakfast.

4. Briefly Describe Your Experience

I have more than 8 years of experience working in DSW as a managing director for 8 years in the company while also handling HR responsibilities for 1 year.

5. Mention A Strategy And Mindset Required For This Job

To be successful in this job, one must learn to be patient. It is not a job where one can expect to get things done quickly and then move on to the next task. I understand that there will be many tasks that will require attention over a long period, and they may not always be easy to complete. One must also need to be able to work well with others, both inside and outside of the organization. It is necessary to build good relationships with coworkers so that we can collaborate effectively on projects. Finally, one may also need to develop basic skills like communication, problem-solving, and collaboration which are useful no matter what job it is.

6. What Is The Main Challenge That You Foresee In This Role?

The main challenge to foresee in this role will be how to balance the needs of the business and the employees.

For me to do this, I will need to be able to recognize when one or the other is at risk of being put above the other as well as the ability to identify which issues are likely to hurt the business and then work with my team and other staff members to determine how we can address these issues. I also foresee that there may be times when I must take some risks in order not only to help the company but also myself personally. It can include taking risks with my performance so that we can achieve something meaningful within our team’s goals.

7. How Do You Stay Motivated In This Role?

I am motivated by continuous improvement and personal growth. Motivation comes from continually learning and improving my skill set and becoming valuable to my employer. I stay motivated by doing the work, and by being patient. The most important thing is to not get discouraged when things don’t go exactly as planned, or when there are setbacks. The industry is unpredictable, so you have to be ready for anything. It also helps if you have a great team behind you because they can give tips and help you brainstorm solutions. And even if things seem like they are going nowhere, keep moving forward.

8. Mention A Time That You Failed In This Role. What Lesson Did You Learn?

To me, failure is when you give up without trying everything you reasonably can. I learned that if something feels too big, one should never ignore it and try to break it down or reach out for help. Once while in charge of a team that was tasked with creating a new marketing campaign for our company. As the first step toward a full-on re-branding effort, so we were hoping it would make a big splash on social media. But I did not understand the importance of testing and iterating until it was too late. The first round of testing was disappointing; the clients we showed it to do not even know what to make of it. We ended up scrapping the whole thing and starting from scratch. But when we did start from scratch, we hit gold. We created something that people loved, and the new campaign took off like wildfire. It was an amazing experience that helped me gain some valuable experience.

9. What Experience Do You Have Concerning This Particular DSW Position?

I worked in a DSW before and was the store manager. There was a team of people who did everything from working in the store to making deliveries. The main things I learned are how to manage a team and how to communicate with them about what to do. It was here that I discovered my passion and my goals for the future. Got enrolled in college to get my degree in fashion design and have been working around it ever since.

10. What Have You Done About Personal Development When It Comes To DSW In The Last 12 Months?

I have done a lot of personal development with DSW. In the last 12 months, multiple books have piqued my interest, and have read The Art of Happiness by the Dalai Lama and The Four Agreements by Don Miguel Ruiz. Both of these books have helped help me see how my actions impact others, and how to be more aware of that impact. I have also spent a lot of time reading other people’s content on social media, to learn what they are doing well and what they are doing poorly. I believe it is helpful if you are trying to improve your presence. It is easy to get caught up in all the noise, but it is necessary to identify the things that are working for someone else and apply them to your brand.

11. What Do You Love Most About Designing Shoes?

I love designing shoes because to get to create something that fits your body and makes you feel good is amazing. My interest in fashion designing started at a young age, but it was not until working in the shoe industry that I realized how much more there was to it than just making shoes. It became apparent that the process of creating a shoe is a lot like the process of designing any other type of garment. There are so many different elements that need to be thought through and taken care of before the final product is ready for sale. Providing people with something that meets their needs makes me happy. It also motivates me to excel more at work by helping customers and solving whatever problems they may need help with.

12. How Did You Get Started In This Field?

I started after getting my bachelor’s degree at the University of Maryland. After that experience, I got an opportunity to start working in a store as a manager for full-time attending customers.

13. What Are The Most Important Things You Look For In A Shoe Before Buying?

With my very active personality, my preference is to have shoes that can be worn all day and still feel good about them. I like those shoes that look good and feel good on my feet. Another necessary thing to look for in a shoe is comfort and stability as we want to feel safe and secure while wearing it. My choice of shoes is those that have different colors, patterns, or textures that add interest but do not distract from my outfit. Finally, I like to find shoes that have some lift so that my foot does not get tired after walking for a long time. It is especially essential as walking long distances is something which I do quite often to stay fit and healthy. Comfortable shoes become very important while going out for a walk or a run.

14. What Are Some Things You Have Learned From Working In This Field?

I have learned that working with several customers at once is very important. It is also necessary to keep up with the latest trends and styles to offer better advice to customers. It can help in the long run.

15. What Are Some Of Your Favorite Shoes And Why?

I love shoes that are comfortable and cute. Everyone also likes shoes that make us feel grown-up, like the ones we wear to work. The best part about them is that they are often made with good-quality leather and materials, so they last forever without making your feet hurt. I have a pair of black heels that are so comfortable and look amazing, but they are also casual enough for a night out with friends. It is suitable for any occasion and is comfortable to wear for a long time.

16. What Is Your Favorite Part Of Your Job?

My favorite part of my job is the interaction with so many different types of people and learning so much from them. I love connecting with people personally, learning about their lives and their struggles, and finding out what makes them tick. My co-workers are also great at taking time out of their day to share their own stories with me, and it is fun to know them better as a team over time. I also love to use my creativity every day in the form of design. It is an exciting way to help people solve problems or tell stories and it is also fun for me.

17. Are You Good At Multi-Tasking If Hired At DSW?

I think my ability and skills are pretty good for multitasking. My colleagues have told me that I can be on the phone or in a meeting and still check my emails if necessary. One of my friends who works at DSW told me she could not multi-task because she was so focused on whatever project she was working on that it made her lose track of time. It makes me feel like I am getting a lot of work done and can think and work faster. This in turn helps me to improve my efficiency at work.

18. What Do You Like About Customer Service Jobs?

I love customer service jobs because we get to work directly with people. For me, customer service jobs are great for people who want to work in an office environment. The hours are flexible, and you can work as you like.

I also like that many customer service jobs require more communication than others. Customer service is one of those jobs where there are so many different types of people, and it helps me to learn how to interact with them more effectively.

19. DSW Needs Teamwork. Are You Good At Working On A Team?

I am very good at working on a team and can work with people and get things done. My expertise has always been to easily work well on teams and can communicate with others and make sure that everyone is on the same page. I excel at working in a team environment with my ability to be cooperative and help others achieve their goals.

20. Are You Comfortable In A Sales Environment At DSW?

I am very comfortable working in sales with belief in my natural affinity for selling products to customers.  It is something that makes me feel confident in a sales environment. Problem-solving is something that I enjoy and solving the problems of customers gives the utmost satisfaction.

21. DSW Is Fast Paced With Lots Of Customers. Are You Good At Working In A Fast-Paced Environment?

I am great at working in a fast-paced environment. Whenever at work in a busy setting, I aim to get more done. It keeps me on my toes and makes me work as hard as possible.

22. Do You Have Any Experience Managing A Team Of Sales Associates?

I have never had the opportunity to manage a team of sales associates but worked in retail for five years now. I have also assisted more experienced sales associates when they need help finding an item or assisting customers.

23. Describe How You Would Approach An Unhappy Customer At DSW

If I had an unhappy customer, the first thing would be to apologize for any inconvenience they experienced. I would try to find out what they wanted from me to make things right. If they are feeling irritated, trying to make them calm can help lighten up their mood.

24. DSW Prides Itself On Its Ability To Adapt Quickly To Change, Give An Example Of A Time When You Adapted To Change Quickly

When I started working at my previous job, hired as a sales associate. After six months, I was promoted to manager because of my excellent customer service skills and ability to work well with others.

25. Provide An Example Of A Time When You Went Above And Beyond For A Customer

We had a customer come into the store looking for a pair of shoes to wear to her daughter’s wedding. She was having trouble finding something she liked. After searching through our inventory several times, the realization came that we did not have anything. So, I offered to order some additional pairs from our headquarters.


All these 25 questions give you a basic idea about DSW and what you can expect in an interview if you plan to work for the company in the future. Interview questions cover many topics and details regarding Designer Shoe Warehouse and may help you to perform better at an interview.