Who is a cocktail server? This is an industry worker who serves beverages to patrons. They take orders for drinks and deliver them to the bartenders.
Below are the top 20 Interview Questions and Answers you are likely to be asked. Also, there is a sample answer about how you are supposed to phrase your answer when answering the questions.
1. Why Are You Interested In This Role?
Here, your interviewer expects you to tell them why you want to work in their company. Consider talking about getting a job to earn a living and learning from them as well.
“As a graduate in a degree associated with this field, Bachelor’s in hospitality, I would like to put my skills that I have learned in the university and through experience into work. I would be delighted to use the knowledge and skills I have gained to better your bar as a cocktail server. According to a research I have conducted about your bar, I have seen a great performance in the cocktails sales. I want to be part of this team that is doing great work in maximizing sales of your bar by serving cocktails. In addition, I would like to learn and improve my skills through your team as well.”
2. What Are The Roles Of A Cocktail Server?
The interviewer wants to know whether you are aware of the duties and responsibilities that you are supposed to perform as a cocktail server. Talk about the critical roles of a cocktail server.
“As a cocktail server, I am expected to perform several duties which among them are;
a) Taking orders, talking with customers, recommending items about cocktails, serving and keeping bills of the customers.
b) Handling multiple tables, multi tasking, and attending to customer’s needs in a timely manner.
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c) Cleaning, clearing tables, and returning utensils to the kitchen area
d) Preparing stock items such as straws, and napkins during opening and closing of shifts
e) Responsible for taking inventory of supplies and ingredients
f) Confirming the age of the customers when serving alcoholic beverages
These are the primary duties that I am responsible for.”
3. What Are The Qualities That A Cocktail server Need To Be Successful
Your interviewer wants to know what qualities you would need to be successful in this role. Talk about the qualities of a good cocktail server that would make them successful in this role.
“A good cocktail server would possess good communication skills since there is a lot of communication between the cocktail server and the customers. A cocktail server should be friendly in person who can build a good relationship with the customer. In addition, a cocktail server should have customer service skills and knowledge to handle customers professionally. Also, a good cocktail server should have a high level of attention to detail. Lastly, a cocktail server should be timely since these are drinks that need to be on the table as soon as possible.”
4. What Major Challenges Did You Face During Your Last Role? How Did You Manage?
Your interviewer wants to know what challenges you came across and how you solved them. Talk about the difficulties that you have had in your previous roles.
“One of the biggest challenges that I have faced in this role is wrong orders from customers who may have little knowledge of what they want. Some may change their mind when the order is delivered. A customer could come and order a certain cocktail that may be resembling another drink but they are confusing it. Once you deliver, they may tell you that that is not what they ordered. Now you have to prepare another one for them. This was a major challenge in my previous job. To manage it, all I had to do was give a clear description of the cocktail that they wanted.”
5. Describe Your Daily Routine As A Cocktail server
The interviewer wants to know what your daily schedule would be like. Give them an organized routine starting from the first activity to the last activity of the day.
“As a cocktail server, once I arrive at my work place I would change my clothing and wear the cocktail server attire. After dressing I have to check that all my equipements are in good condition and start preparing drinks for the day. When the customers begin to arrive, I would take their orders, serve them, and collect payments once they are done. After all day of the daily repeated routine, I would clean my equipment for the next day. That would be a busy day at work.”
6. Describe Briefly About Your Experience
Here, your interviewer wants you to talk about your past roles and how long you worked as a cocktail server. Talk about the positions you have held, for how long, and the experience you got.
“As a cocktail server, I have worked for five years in two different workplaces. One was a bar, and the other one was a pub. The first year, I started working as a food waiter for three years, and I was promoted to be a cocktail server since I had all the qualifications needed. After that, I worked as a cocktail server for one year, and due to my excellent performance, I was transferred to a higher bar where I gained a lot of experience since I could serve cocktails more. I worked there for two years, and my contract ended due to the Pandemic that has affected employees of this industry.”
7. What Kind Of Strategies And Mindsets Are Required For This Role?
The interviewer wants to know the attitudes you have towards this role. Talk about your attitudes and a key focus in this role.
“As a well experienced cocktail server, I should be able to focus on long term quality work. The main focus should be on learning and observing what I can add to my skills to better my performance as a cocktail server and, at the same time, satisfy my customer’s expectations. Whenever I try out new ideas and make mistakes, I should know that I am learning new techniques to please my customers and interested in my services. All that is always on my mind is meeting all the customer expectations.”
8. What Is The Biggest Challenge That You Foresee In This Job?
The interviewer knows that you must have foreseen a big challenge that might affect this field in the future. Talk about the challenge that you think might bring a negative impact in the future.
“In the future, I believe that we will need more technology in this industry. Fatigue and tiredness on every cocktail server’s end day. Of course, after work, you would love to take a walk maybe, do some exercises and meet your friends. However, for cocktail servers it is the opposite. You have to get so tired due to the many activities you are entitled to. This will lead to pain in the shoulders, swollen legs, muscles, and other minor health issues. There should be an invention of robots to serve customers at least to lower the burden for cocktail servers. Invention of technology would be the best idea.”
9. How Do You Stay Motivated In Your Work?
When the interviewer asks you this question, they expect you to talk about what keeps your morale day by day. Talk about your motivation while working.
“As far as my motivation is concerned, it all comes from my career. Giving interesting and professional service has always been my motivation. Whenever I designed new styles of making and serving cocktails, I could even see customers taking a video of me doing it. That would tell me that services are pleasing someone. That is all that motivates me.”
10. Describe A Time When You Failed In This Role And The Lessons You Learned
The interviewer expects you to tell them when you made a mistake in your career and were able to learn a lesson from it. Talk about one event you failed, and the results were not as you expected them to be.
“As we all know, cocktails should be made from clean and soft water. In my previous role, our water supplier would supply us with hard water. Hard water is not recommended for this kind of drink. Moreover, it could discolor utensils and make them have stains that are not recommended to use when they are discoloured. I learned that it is very important to test your water when using it for cocktails.”
11. Why Do You Feel You Are Most Suited For This Role?
The interviewer wants to know why you think you are the best candidate for this role. Consider talking about the unique experience and skills that differentiate you from any other candidate.
“This is a post that needs an experienced person who can handle all the situations and with a lot of professionalism and interests. I believe that I have all the experience needed for this post. Having worked in this relevant field for five years, I believe I have all it takes to be the cocktail server you are looking for in your bar. In addition, I believe that I have all the strategies and qualities needed for this post. I would be delighted if you considered my four year experience in this field as an added advantage to me.”
12. Share With Us Your Greatest Achievement
Your interviewer wants to know what aims you have dreamed of achieving and you achieved them. Talk about the most meaningful goals that you have achieved, awards, and promotions in your career.
“As a sort of appreciation and recognition of the employer’s efforts, my previous employer would recognize and award ‘the best staff every year’. I won this title for three consecutive years. This would be determined by the customers. There would be a rating device when at the door where you would rate the service out of five stars. At the end of the year, each staff would get all the performance, and the best would win this title. This award came along with a certificate.”
13. What Are The Essential Different Types Of Cocktails You Know Of?
The interviewer wants to know whether you have the right knowledge in this industry. Tell them the different types of cocktails that exist in this field.
“There are different types of cocktails that are served across the bars and pubs all over the world. Some of the main types are;
a) Old fashioned cocktails
b) Negroni cocktails
c) Whiskey sour cocktails
d) Dry martini cocktails
e) Daiquiri cocktails
f) Margarita cocktails
g) Manhattan cocktails
h) Moscow mule cocktails
i) Espresso martini cocktails
j) Mojito cocktails
These are the main types of cocktails that I have served in different bars and pubs I have ever worked for.”
14. What Are The Main Methods That Are Used To Prepare Cocktails?
The interviewer wants to know whether you know the methods that are used to prepare a cocktail. Mention and explain different methods that are used.
“These are the main methods that are used to prepare cocktails.
a) Building method
b) Stirring method’
c) Shaking method
d) Blending method
e) Layering method
To my knowledge, these would be the best methods that I would use to prepare cocktails.”
15. What Are The Basic Rules When Preparing Cocktails?
Everything has rules and guidelines that you should follow when preparing cocktails. This is all that your interviewer wants to know about.
“There are several rules that are followed when preparing cocktails. You need to follow them to make sure that you have the end product you wanted to have. These are;
· Start with the classic
· Alcohol is the most important ingredient
· Ice is the second most important ingredient
· Keep it simple
· A cocktail should be balanced
· A cocktail is supposed to look nice
· Only shake cocktails with fruit juices in them
· All the pieces matter
These are the basic rules that should be followed when preparing a cocktail.
16. Mention The Basic Tools That Are Used To Make Cocktails
The interviewer wants to know the essential tools that must be there in order to make cocktails. Mention the main ones.
“These are the basic tools that one needs to have in order to have a nice cocktail.
· Boston shaker
· Fine strainer
· Bar knife
· Bar spoon
17. Take Us Through The Cocktail Making Process.
Your interviewer wants to know whether you are aware of the procedures that should be used when making cocktails.
“These are the right steps that one must follow to come up with a nice cocktail. First measure and carefully pour the ingredients into the glass or shaker, Add ice to the glass or shaker then;
i. Choose the best cocktail ice
ii. Select quality cocktail glassware
iii. Prepare the cocktail garnish
iv. Mix the cocktail ingredients”
18. How Did You Learn That We Are Recruiting?
The interviewer wants to know how you knew that there was a cocktail server vacancy in their company. Tell them whether someone referred you, you learned from a poster, or from an advert.
“Since I love walking around my hood, I learned through a poster I saw that you were recruiting a cocktail server. Since I have no job at the moment, I did not hesitate to apply for this job. Luckily, I was shortlisted to attend the interview. I believe that I will also get a chance to work for you as well.”
19. What Is Your Biggest Strength?
The interviewer wants to know what it is that you are best at.
“As far as my career is concerned, I just love working in teams. Team work is my biggest strength. When people work together towards a common goal, they achieve the goal easily and faster.”
20. Why Did You Leave Your Previous Role?
The interviewer wants to know why you quitted your previous role. Be sincere and tell your interviewer why you left your previous role.
“The reason why I left my previous workplace it’s because it closed down due to the world Pandemic which has affected a lot of businesses across the world. Especially in this field, businesses have been closed down to curb the spread of the deadly virus. I hope that I will get a chance to continue working for you.”
Being a cocktail server is one of the best careers which are enjoyable while performing. Answer the questions with creativity and show your interviewers that you are the best for that position. All the best.