In this article, Project Practical will be sharing Top 25 Car Porter Interview Questions with Answers that will help you in acing your first interview. Let’s get you prepared with the interview and some tips from the professionals. Let’s get started.
1. Why Are You Interested In This Role?
They are Auto Porters, also known as car porters work at automotive dealerships where they are responsible for moving and parking cars. I am keen to work in an auto-related area where my duties include keeping track of vehicle locations on the lot, cleaning cars, and ensuring a tidy lot. Our manager, when sees us relaxed, may also assign Car Porters additional tasks.
2. What Major Challenges Did You Face While You Were In Your Last Role? How Did You Improve Yourself?
As a car porter, I am supposed to manage the stock of the vehicles; document vehicle locations and individual VINs along with shuttle the customers, requiring communication skills and responsible driving. Preparing cleaning solutions as necessary and following safety procedures as prescribed by OSHA. Finally, assisted the maintenance crew with apartment refurbishment and repairs.
3. Describe the Daily Routine Of A Car Porter?
Moving cars to and from the dealership display area, workshop, storage facility, and pick-up point. Driving and handling all cars responsibly to ensure damage prevention and protecting dealership property at all times. Counting all cars on the lot each day.
4. Describe Your Own Experience Briefly?
I worked with a leading brand as a car porter, your duties include keeping track of parked vehicles and making sure that the parking lot is neat and presentable. To ensure success as a car porter, you should exhibit safe driving skills and have experience working with customers at a car dealership.
5. What Type Of Strategies And Mindset Might Be Required For This Role?
He needs to have a helping mindset as a Car Porter as he is responsible for helping auto dealerships run as smoothly as possible. He needs to help out cleaning vehicles, doing maintenance, running errands, or even taking cars out for a test drive! This all needs good driving skills and patience to handle out-of-order vehicles.
6. Based On Your Understanding, What Are The Challenges You Might Across In This Role?
One of the biggest challenges I foresee is the time and task management in this role. Since there are a lot of duties of a car porter, it sometimes gets hard to manage the timelines and tasks at hand. I am unaware of the existing workforce present in your organization who will be assisting in the load. Extra jobs outside the site can sometimes take a lot of time but I am ready to face the challenge in this role. I have been in this field for many years now and I am up for the different challenges.
7. What Keeps You Motivated Throughout Your Day At Work?
My motivation to perform better every day at work is to achieve goals. I am a goal-oriented person and try my best to complete the tasks of the day. Previously in my role, I would always schedule my whole day based on the tasks appointed to me. I discuss my tasks with my line manager to see what the most important one is and what can be managed the next day. We were always given task sheets at the start of the day and I would plan my day accordingly. If I had a busy day, I would shorten my lunch break and quickly get back to the site to complete on time.
8. What Is The Key Strategy Required For This Role That Improves Performance?
In my point of view, I feel that one needs to be efficient throughout the shift. This not only reflects greatly on other team members but also helps in completing the tasks of the day. I also believe that car porters should be professionally trained from time to time which will bring better results overall. Another important step required to improve performance on site is to document all movements of the vehicles and information can be looked upon whenever required instead of wasting time on-site to locate vehicles.
9. What Is Your Typical Day Would Be Like?
On any day, as a Car Porter, you work out on the lot, helping to maintain the area and set up cars for the best presentation of the dealership’s collection. While you do that, you may also be given the responsibility of taking stock of the vehicles and keeping a running tab of their locations and individual VINs. I might need to work in the repair shop, gassing up vehicles for test drives and new cars that are fresh off delivery. That means you’ve got to know how to drive a stick shift and automatic cars, both. You keep an eye on the available stock, making sure that tires are inflated, batteries stay charged, and windows and paint jobs are not nicked or scratched.
10. What Is Your Approach Toward Problem Solving?
In this role, I always believe that teamwork can help in overcoming all problems at work. My approach is the same as we all work together as a team to complete all tasks. Over the years, many problems have been solved as car porters were trained for technology and usage of smart gadgets that gave real-time data regarding vehicle locations and the status of all tasks. For other work-related problems, I remain patient and try to remain focused on all my duties to perform.
11. How Important Is The Role Of Car Porter In The Automation Industry?
All auto-dealers require a workforce of car porters on their sites. It is essential as we are the ones who are doing all physical work to ensure floor management of all vehicles and handing over a perfect vehicle with the help of auto mechanics to our customers.
12. In Your Experience, Do You Believe That Car Porters Are Expert In Multi-Tasking?
The role has a variety of duties and in order to fulfill the duties, it is essential for the car porter to multitask. I have experienced days where I was working on car lots and also completing car maintenance tasks. While doing both, I was also updating the system to ensure real-time data is being put for other departments to work on their assignment after me. Once maintenance work was done, I was doing a test drive to ensure that the car is running smoothly and customers won’t is having to complain regarding anything.
13. Why Should We Hire You?
As you can see in my resume I have been in this field for more than two years now, I am a great fit for this role. I have done my diploma from a well-reputed training school and have complete documentation to serve as a porter. I recently took a training certification for car maintenance and have added great value to my work in my previous role too. I have both skills and experience to assist your organization. I am sure; I will be able to learn a lot here as well as I am a quick learner and can use technology as well. Apart from this, I am also willing to work different shifts and on public holidays.
14. Why Does A Vehicle Business Needs Car Porters?
No car business may run without their car porters and hence the duty of the car porter is going from one department to another and making odd things happen at any time. The areas include welcoming a customer, showing him the car, he intends to buy including making him comfortable and respected while visiting. Arranging customer’s meeting with the technical team if he wants to check more technical details tec. The car porters also keep all vehicles neat, clean, and presentable in running order as the client might visit any moment and go around the parking area while attending a call on his mobile.
15. Are You Afraid To Reaching Out?
In my career, reaching out and seeking help from experts has been a crucial part of mastering my job. For instance, if I know more about vehicle location then I need a technical manager to discuss any matter with the client. In all cases, I have to go out of my comfort zone to get things done as soon and as efficiently as possible. As and when regular service, car oil change, and some denting/painting are to be done on a single car then I have to reach out to several departments and try managing the schedules one after the other. This way, reaching out is always helpful.
16. If You Have To Choose A Shift, What Will Be Your Preference?
My preference to work here would be morning as I am planning to attend some evening training course for the second time. I feel that I am a morning person and can perform at a great speed efficiently. I am flexible overall but I have mentioned my own personal preference. I can work extra shifts as long as I am informed beforehand about the schedule.
17. Rate Your Communication Skills.
I have great communication skills and I am a friendly person that helps me interact with my team members and customers easily. I believe in the power of communication for this role because sooner or later, a car porter has to train young talent like I was trained by my supervisors in a previous role. I am easy to approach and keep the work environment healthy with discussions with everyone.
18. How Do You Communicate With Other Departments At Work?
I depend on verbal communication and technology to communicate with the other relevant departments. I make sure that I also keep the communication in a professional manner like email or via data updates on the software used in the industry. As I mentioned previously, I am good at carrying on conversations and discussing new advancements in the industry. I engage in healthy discussions at work to learn and teach new things to team members.
19. If A Junior Car Porter Comes To You For Advice, What Will It Be?
I have met some amazing junior team members that have amazing ideas especially when it comes to technology. I encourage them to take part in conversations at work and have a great professional relationship with their supervisor so that they understand their interest in the field. I also recommend they share their ideas and recommendations openly so that it shows their talent.
20. Do You Ever Realize That It’s Okay To Feel Inadequate?
As we meet people around us, we find that every person does not excel at everything, that looks effortless, and we just can’t help but realize that we will never measure up. However, we must remember that we are all humans, and the best thing for us to do for ourselves is to stop comparing ourselves with others. I know it’s easier said than done, but, it is worth the effort. Concentrate on your goals and aspirations and also recognize that it’s not a race.
21. How Do You Get To Work, Anywhere And Everywhere Or What?
Not everywhere, I try to establish a workspace. I cannot work on a road. I need to develop an environment that’s conducive to my work and my work circle. If you don’t have a dedicated workspace like a vehicle yard or a workshop, do what I can to delineate some space for myself. Keep your environment organized so you have adequate room to work. In my case as a car porter, it is the whole organization!
22. Will You Break The Rules If The Time Demands As Such?
Not all rules are equal. Some are created for controlling people, others for a different time. Certain rules are black and white, others are open to interpretation. For accounts, we need to follow the rules and never cross-company red lines. An example is that when a client winks asking me to visit his house to repair a car, I tend to refuse with a smile and I tell him that I will be waiting for him here only giving him the best of my services.
23. Have You Ever Dealt With A Difficult Customer At Work? How Did You Respond?
I have dealt with many such customers but the only approach I have is to remain patient if they are complaining about things. Once, I had to deal with a young driver who launched a complaint that I mishandled his car and caused some dents on the front. Thankfully, I had taken pictures of the car before starting to work and it was updated in the software by my gadget. He was rude and did not agree but I informed my supervisor regarding this and he explained to him the whole process and shared images with him as well. While my supervisor spoke to him, I requested the kitchen to arrange a hot cup of coffee for the customer and offered him while he was discussing. He felt ashamed of his behavior and retracted his complaint from the system. He also apologized to me for his behavior and is our regular customer to date. He often meets me in the garage and we have a friendly chat every time. I do believe that little patience and technical knowledge can help car porters serve all sorts of customers easily.
24. A Car Is Brought To The Garage. What Will Be On Your Checklist Before Admission?
The checklist varies and is dependent on the condition of the car. Generally, I do the following before starting any work on the car at the garage.
- Checking the gear oil,
- Condition of air filters,
- Wheel Alignment,
- The pressure of all 4 tires,
- Brake Oil and Condition of brake plate,
- Ignition of the car and
- Tire condition.
Apart from basic checkups, I always take and upload pictures of the car inside and outside from different angles to ensure everything is documented. I also share the images with the customer so that he is aware of the condition and agrees for the technician to touch the car. Once it’s done, a Signature is required from the customer to grant permission to work on his vehicle because you never know how things might turn out.
25. What Are Long-Term Checks For A Vehicle?
Things to be checked together with keeping a log of the following in a long-term/seasonal check:
- transmission fluid
- transfer case fluid
- inspect shocks and struts
- coolant fluid exchange
- spark plugs
- serpentine belt
- front and/or rear differential
To do seasonal check-ups
- replace windshield wipers
- battery performance check
As we have mentioned the Top 25 Car Porter Interview Questions with Answers, will surely help you in passing the first round. Do not forget to carry your updated resume in hardcopy form and dress professionally. We wish you good luck with the Project Practical. Let us know in the comments how your interview to going.