These are some questions you will be asked in any cabin crew-related interviews. I believe you want to prepare for an upcoming interview. The following set of frequently asked questions will help you prepare and be in a position to give the correct answer. So, make sure you read all of them.
1. What Drew You To This Field In The First Place?
I am a friendly person, and I would love to meet people from different cultures worldwide. Traveling to new places allows me to have new experiences. Working with an airline allowed me to travel and meet such interesting people. I love the way flight attendants are so welcoming and warm, and they have a great opportunity to uplift many people on a daily basis. Being an extrovert, this was a great opening for me to use my strength and make a difference. I enjoy the lifestyle and the opportunity to make strangers feel good about themselves as they make different trips around the world.
2. Where Do You See Yourself In The Next Five Years To Come?
In the next five years, I will have established my career in the airline industry. However, working with an airline company will enable me to achieve higher feet in my professional career as a flight
attendant. Therefore, I will be committed to working with this company rather than running around looking for greener pastures. I am simply going to enhance my capabilities as a cabin crew to increase my chance for future promotions while at the same time working with other crew members to serve our customers in the best possible way.
3. According To You, What Is Good Customer Service?
Good customer service goes the extra mile to ensure customers are satisfied with the services offered and remind them of their value to the company. The flight experience should be memorable to customers so that they would love to travel with us again in the future. Ensuring their safety and replaying their orders in time while remaining respectful will ensure better service. Also, feedback from the customers should be put into consideration.
4. What Is Your Biggest Weakness?
No single human being is perfect, and I am not an exception, but that does not mean we should let our weaknesses define us. For example, sometimes, I feel timid in public situations. As a flight attendant, I am responsible for delivering demonstrations to passengers. My shyness has not prevented me from delivering to the customers. However, it does make me feel uncomfortable. I did not let this weakness define me, and I enrolled in a public speaking class, and I have grown confident day by day.
5. What Are Some Of The Key Responsibilities As Flight Attendants That You Perform.
As a flight attendant, my key responsibilities are optimizing the passenger experiences and ensuring their safety during the flight. I will be responsible to ensure protocols are followed keeping the company policy on different matters in mind. In addition, I will liaise with my colleagues to demonstrate safety measures, answer the customers’ orders, and receive customer feedback.
6. How Would You React If A Passenger Was Being Rude To You Or Another Cabin Crew Member?
A passenger adamantly refused to put on his seat belt while the plane was landing this one time. He was rude and started shouting at me, but I remained cool and professional. One has to be reasonable and find a good solution instead of arguing in such situations. If two passengers get into a dispute, it is my responsibility to solve the dispute amicably and arrive at a solution that works for them. The issue should be fixed while keeping the other passengers safe and calm.
7. How Would You Cope With Being Away From Family For Prolonged Periods?
The nature of my work requires me to spend a long period away from home. However, I am an adaptable individual, and I understand the long periods needed to be devoted to this profession. My family has been supportive in the past, and they have no problem. In addition, they supported me when I felt like quitting my profession.
8. What Are Some Of Every Cabin Crew Professional’s Skills?
It takes different skill combinations for one to be a good flight attendant. They should have good communication skills to communicate with customers politely. Difficult emergency situations do arise. Therefore, they should be people who are good at making quick decisions. They should be able to provide good customer service while remaining professional. In addition, they should be adaptable and have good teamwork skills to collaborate with other members. They should also have good general health and fitness so that they do not suffer from a heart attack in times of emergency and can engage in physical activities such as swimming and diving from the sky.
9. What Would You Do If A Passenger Afraid Of Flying Began To Panic?
On takeoff, landing, and periods of turbulence, first-time flyers may be nervous or upset. As a flight attendant, my responsibility is to make the experience less stressful through kind customer service. I’ll reassure them that they’re secure and offer them anything they need as soon as possible. By offering suggestions and showing compassion, I can assist them in managing their anxiety.
10. What Would You Do If An Emergency Developed Onboard A Flight?
In this case, I would remain calm to make well-informed and reasonable judgments while following all protocols correctly. I’ll make sure passengers wear their seatbelts and explain the necessary safety measures. I’ll also keep myself and my crewmates safe. In addition, I’d limit my breathing rate and maintain a professional demeanor to decrease anxiety.
11. Tell Me About Yourself.
I have been working for the last five years as a flight attendant. After completing my studies, I started as a junior employee, rising in rank through the years. I am a hardworking and committed professional with a little sense of humor. Having good communication skills has helped me in my profession and has enabled me to offer exemplary customer service. I am a good team player and work comfortably with fellow crew members. In addition, I have a very cool and dignified attitude that strengthens me to win the heart of people.
12. List Items That Passengers Are Not Supposed To Carry While Flying?
Safety comes first, and there should be no compromise on the same. There are several items that passengers are prohibited from carrying into the airplane to ensure a safe and smooth flight. Such items include sharp objects that can cause injuries to people and damage the airplane. Toxic gases should never be carried into the airplane, and any case should be reported immediately. Explosives and guns are not allowed in airplanes. Any electronic which can cause radio wave transmission interference should be switched off. Drugs and other illegal substances are not allowed.
13. What Factors To Consider If An Emergency Situation Occurs?
In the case of an emergency, everyone must leave the aircraft. The first step is to identify the emergency exit’s opening mechanism. Next, read and understand the operating instructions for the emergency exit and check if the door is open may increase safety risks for passengers. Finally, follow verbal orders and indications given by a crew member. Close any open emergency exit windows to prevent users from being hindered.
Nonsignatory passengers are not allowed to leave the aircraft utilizing opening emergency exits. During an emergency, crew members act according to their judgment and use Rescue equipment if necessary. Make sure to follow all instructions to prevent them from executing these tasks.
If there is no one near the emergency exit, pull the handle or push the bar down so that it does not rotate back into its original position. Then, turn it 90 degrees horizontally. The door will open once you have fulfilled these steps. If other people are near an emergency exit, let them go
first before following them yourself. If during this time, someone opens another emergency exit halfway through the aircraft without turning off the light indicator switch, it might be dangerous.
14. What Medical Aids Are Not Allowed To Carry With You On The Aircraft?
Some medical aids are not allowed in the airplane as they endanger the safest of the passengers. They include hand cleaner, antibiotics ointment, insect bite swabs, and chemical cold packs. However, with permission from security personnel, medical aids such as glucose liquids for diabetic people, glucometers, medical pumps, liquid medications, and diabetic supplies are allowed. Passengers with medical conditions should not be denied their medications.
15. Clearly Explain What Clear Ice Is?
Clear Ice refers to the solid precipitation that forms on the aircraft when air temperature ranges between 0 and -3 degrees. At this range, water ice is formed on the aircraft’s surface, which may cause the risk of stalling. This is because the wing will not be able to generate enough lift to support the airplane’s weight. Stalling of aircraft can happen at any speed, and the pilot should stabilize the aircraft. Although stalling can cause accidents, it should be managed properly.
16. What Exactly Is Air Turbulence?
Turbulence occurs when an aircraft flies through airwaves that are violent. They are not harmful and contribute to the overall flying experience. They occur when two masses of air traveling at different speeds collide. Thunderstorms, jet streams, and air flowing around a mountain are responsible for the air movements. Planes are made to endure more extreme situations. Therefore, turbulence isn’t harmful, but it is somewhat uncomfortable for passengers. Therefore, pilots typically climb and descend to a safe and smooth altitude to ensure safety and avoid discomfort for passengers.
17. Can Airplane Doors Be Opened At High Altitudes?
This is impossible, and the doors are sealed against the aircraft frame. They are designed to prevent activities that may endanger the passengers. The pilot is in charge of the doors at such high feet, and unless they hand over the control, the doors cannot be opened manually. At higher altitudes, the doors will not open because of the pressure difference between the inside and outside of the aircraft.
The pressure inside is higher than that outside of the aircraft. Once the airplane is on the ground, the pressure is zero, and the doors can then be opened normally.
18. What Do You Think Makes Our Airline Different From Our Competitors?
Your airline’s excellent customer services make it an outstanding first-class airline company. The company offers quality services at a very affordable price, attracting more customers. The inflight meals provided to passengers have kept customers. Unlike other airlines, which provide very expensive meals which are tasteless. Good entertainment is provided, which has made the passenger experience to the next level. There is a lot of space; therefore, customers can sit comfortably and have enough space to store their luggage. The focus shifted to welcoming, entertaining, and supporting the passengers, and the airline has provided quality and rich customer satisfaction.
19. What Will You Do If A Passenger Flirts With You During A Flight?
This is a common problem that the cabin crew faces, and I will not feel offended, but I will not encourage such behavior. Although I was taught to be polite, I will not give up my dignity, so I will not be afraid to tell the passenger to stop the behavior. I value myself sufficiently and my career, so I will not entertain anything that will compromise my professionalism. In case of any physical abuse, I will report it to the necessary authority. As a professional, I will not behave so that I will encourage my passengers to flirt with me. I will dress properly and maintain the necessary personal space.
20. Mention A Time That You Failed In This Role. What Lesson Did You Learn?
I once failed to help a passenger who had lost her passport while traveling to oversee. She did not have any other copy of her passport and birth certificate to prove her citizenship. Unfortunately, she was also unfamiliar with the routes to her country’s embassy. From this experience, I learned that I should always remind my passenger to keep their documents carefully. They can make copies of their documents or have contacts to their country embassy just in case of any emergence. Furthermore, I always advise them to review the acceptable forms of primary identification and proof of citizenship before starting their journey.
21. What Would You Do If Your Cabin Manager Gave You An Order That Is Against The Airline Protocol?
I instantly can’t agree, but I will try to remind them of the airline protocols, and if they are adamant, I will suggest a solution that is good for both of us to reduce the chances of a conflict arising.
However, if the order will endanger the passengers, I will politely and professionally say no while mitigating conflict. I will also explain my concerns, and if I believed the instruction was a potential safety issue, I would politely explain that I would not perform the task. If the task is malicious, I will not hesitate to inform any other authority.
22. What Is Your Favorite In-Air Experience?
I love traveling to new places and meeting new people. Such new experience makes me happy, and they are what makes me passionate about the aviation industry. Each time I travel and meet new people and interact with them, I learn a lot from their culture and beliefs. My unforgettable air experience was when I landed my first job in the aviation industry.
23. How Should Cabin Crew Deal With Fire Disasters?
In the case of a fire disaster, I will inform all passengers and reassure them to remain calm as the problem is being handled. I will ensure that all protocols are followed and make sound decisions. I will act quickly, guiding passengers in the fastest time possible, calming down the passengers as they would be tensed, strictly instructing about what to and what not to do. I will also work with my colleagues to solve the problem and ensure passenger safety. I will ensure any injured passenger will get medical assistance immediately.
24. How Would You Deal With A Medical Emergency?
Medical assistance may include administering oxygen to passengers running short of breath, calling out for any doctors, and assisting them with the medical kit stored in the flight. In cases where the injured passenger is bleeding, I will assist them before they lose a lot of blood. Likewise, passengers with breathing difficulties need immediate doctor’s attention. I was a member of Saint Joseph ambulance back in school, so I am competent enough to give first aid to injured passengers before they see the doctor for further assistance.
25. In Your Own Words, Describe Jet Lag?
Jet lag is a sleep disorder that affects people traveling long flight hours and affects a person’s sleep cycle and food cycle. Passengers traveling quickly across multiple time zones suffer from jet lag. The body’s internal clock signals the time to stay awake and fall asleep. Hence, insomnia. Daytime fatigue and inability to concentrate are some of the symptoms of jet lag. The mind and the body are not prepared to handle repetition. Cabin pressure and high altitudes may contribute to jet lag symptoms. If the body gets dehydrated, a passenger may experience jet lag-related symptoms. A frequent journey who experiences jet lag should see the doctor for further assistance.
These are some of the questions you should expect in cabin-related interviews. Do not forget to have a well-drafted cover letter and curriculum vitae. Also, work on your first impression, general appearance, and non-verbal cues. Before answering a question try to determine what the interviewer is looking for.