Victoria’s Secret is an American lingerie, clothing, and beauty store with its headquarters in Reynoldsburg, Ohio. The retailer is known for its high visibility marketing, which includes a well-known catalog and a yearly fashion show that engages supermodels promoted by Fantasy Angels. The company was founded on June 12th, 1977, by Roy and Gaye Reynolds and later sold to Leslie Wexner, who had acquired five lingerie stores. By the early 1990s, Wexner had expanded the business into shopping malls, becoming the largest lingerie retailer in the US.
Additionally, the company also branched into developing a line of cosmetics and fragrances. In 2008, Victoria’s Secret started opening outlets in airports. Soon it spread overseas, launching stores in the UK and Canada. Due to competition from other brands and shifting preferences, the company’s market share began declining, leading to the cancelation of Victoria’s Secret’s famous catalog in 2016. However, despite the challenges the business has been experiencing in recent years, it remains the largest lingerie retailer, with over 1,000 stores locally and internationally.
Since Victoria’s Secret has many retail outlets in different locations, the company advertises many jobs for various positions. The interview process varies depending on the vacancy a candidate is applying for. The process for sales positions is straightforward and includes a phone call and an in-person interview. However, the process may be more extensive for managerial positions, which may include multiple oral questions and an additional, more practical assessment.
The questions asked range from inquiries about a candidate’s work-related experience, motivation, and customer service. Below are some common questions you expect to be asked at Victoria’s Secret and some possible answers to give you an idea of how to respond.
1. What Do You Know About Victoria’s Secret?
Victoria’s Secret is a leading lingerie outlet with stores in many locations in the US and abroad. Apart from lingerie, the company also sells cosmetics and perfumes.
2. Why Do You Want To Join Victoria’s Secret?
I have been a long-term Victoria’s Secret customer because I love their wide-range products. From good quality cosmetics to fashionable lingerie, I am always spoilt for choice whenever I shop there.
It’s easier to market and sell a product I have used and have practical experience with its quality. My first-hand experience with the products for an extended period gives me the confidence to recommend them to someone else without hesitating about the value.
Furthermore, my shopping experience at the stores has been positive thanks to the professional customer service I’ve experienced. Being part of such a fantastic team would allow me to contribute my vast work-related customer care experience.
3. How Will Your Experience And Skills Benefit This Position?
My five-year customer care experience and communication skills are practical and give me an excellent background to handle this position. I enjoy assisting customers in finding what they are looking for, saving them time, and making them feel comfortable while shopping. In my previous retail job, I had a customer database that helped me conduct follow up. Documenting customer details and checking up on them has helped me retain accounts for prolonged periods, enabling the company to maintain and grow sales over time.
4. Describe A Situation Where You Had To Go Above And Beyond To Assist A Customer
While working as a sales associate in my previous job, we had a customer looking for a specific product that had run out of stock. Instead of turning them away, I volunteered to call our sister stores within our chain to see if they had the product. After calling several outlets, I found one with what the customer wanted. I ensured the product was packed and delivered to the customer’s address.
5. What Experience Do You Have Working With Customers In Retail?
Being in this industry for the last five years has given me adequate customer care experience, a vital trait to handle this position. My one-on-one interaction with customers has helped me develop problem-solving and communication skills. With these skills, I am more comfortable handling misunderstandings, and it’s easier for me to manage customer expectations. I can also manage angry customers by empathizing with their situations, and where possible, I help them find practical solutions to whatever challenges they may be experiencing.
6. How Would You Handle Customers Dissatisfied With Their Purchase?
If a customer is unhappy about their purchase, I will find out the circumstances leading to that. First, I would empathize with them and apologize for any inconvenience caused. Then I would listen to their story to better understand the situation. Depending on the circumstances, I will try and manage the case, but if it’s beyond me, I will forward it to my manager for further action. For instance, depending on the company’s return policy, I would replace the item or give a refund. However, I would consult my supervisor to find a solution if the product is damaged on arrival.
7. In Your View, What Are Some Essential Qualities To Succeed In Sales?
From experience, I know that some essential qualities to have as a salesperson include enthusiasm and confidence. One must also have adequate knowledge about the product and delight in what you do. From my experience I believe that a career in sales is not just a job but a passion. I enjoy intermingling with and meeting new people. Networking creates marketing opportunities for me. I also prefer selling products I have used, which gives me the confidence to recommend them to others.
Another essential quality in sales is communication. Knowing how to make a presentation and approach a client without sounding too salesy is very important. Generally, people avoid salesmen and women, but it can be a gratifying career if your approach towards potential customers is subtle.
8. What Experience Do You Have Working Under Pressure In A Busy, Fast-Paced Environment?
Soon after graduating from college, I got a waitress job in a busy eatery, where I worked for two years. My responsibilities included serving tables and taking orders. It was very demanding, especially during peak hours, as the restaurant was always fully packed, with everyone expecting instant service.
Though it was tough, the experience taught me how to multitask and prioritize tasks. I ensured my notebook and pen were always available to take orders and manage the pressure. As soon as I spotted new entrants, I would first offer them a menu and give them a few minutes to settle down while I utilized the opportunity to attend to others. This strategy helped me to quickly wait on everyone ensuring minimal waiting time for patrons. I also learned to work under pressure, especially during peak hours.
9. What’s Your Availability? Which Shift Are You Most Comfortable Working?
Having worked in a similar environment like yours, I understand the nature of the job, so I am flexible to work on any available shift. I know the importance of having adequate staffing, especially during peak hours, so I offer my skills and expertise. However, I am flexible and ready to fit into any shift as I have experience working under pressure.
10. One Essential Department Here At Victoria’s Secret Is Customer Care. In Your View, How Do You Handle Demanding Customers?
From experience, I’ve learned that no matter how irritating a customer gets, you should never lose your composure. Doing so will only aggravate things and make a bad situation worse. Understanding what customers want can help ease their frustration and improve their mood. Communicating with them to understand their preference will help them find a product that matches their need.
In my last job, I worked as a sales associate in a supermarket. One time a distraught customer came to me, frustrated and angry about how we had displayed items on our shelves. She could hardly find what she wanted, and her shopping experience took longer than expected. I calmly volunteered to help, pushing the shopping cart while helping her pick what she needed. Within 15 minutes together, we had collected everything on her shopping list. After another ten minutes, she had paid for her groceries and happily left, promising to look for me on her next shopping appointment.
11. How Do You Respond To Negative Feedback?
During my initial years in customer service, my manager noticed that I was spending more time assisting new colleagues at customers’ expense. One afternoon he summoned me to his office and pointed it out. His feedback was very constructive, which helped me improve my customer relations skills. To date, I am highly indebted to him as he made me improve my customer relations skills.
12. Describe An Experience That Necessitated You To Work Single-Handedly On A Project.
While in college, I got an internship position in a busy retail store selling clothes and shoes. While there, I had the privilege of working on several projects. One was developing a digital marketing strategy for a children’s clothing line that the company was launching. First, I created a social media Facebook page as a cost-effective public awareness campaign strategy that attracted the right targeted audience. After growing the page through likes and follows, I posted helpful content to improve page engagement which drove traffic back to the company’s website. The business page’s success led me to create other social media pages for Instagram and Twitter.
13. How Do You Handle Conflict While Working In A Team?
Retails like Victoria’s Secret needs plenty of teamwork for projects to succeed. I once worked on a task that required the input of the sales and marketing departments. While both teams agreed on the result, they could not decide on a viable strategy. The marketing team felt that concentrating on an online strategy would lead to a better return on investment, while their sales counterparts felt a one-on-one approach was better. To end the stalemate, we decided to hold a meeting where both sides would compromise. The outcome integrated both online marketing and a one-on-one approach. This strategy became very successful, leading to a 10% increase in sales.
14. Share An Experience At Work That Highlights Your Problem-Solving Skills
I thrive while working under pressure because it allows me to exercise my creativity. In my previous role as a supervisor in a department store, we advertised a sale that led to increased purchases of most items. We had already sold out on many product sizes, and since it was a festive season, we anticipated more sales. I took the initiative to contact our suppliers to replace stock and include new arrivals. When the peak season came, we had everything that customers needed. That year, our sales grew so much that we expanded and opened two new outlets.
15. How Do You Update Yourself On The Latest Trends?
I am very passionate about fashion which has led me to subscribe to several fashion blogs and magazines. I also love to watch fashion videos where I get inspiration on the latest trends, the newest outfits, cosmetics, and current affairs in the fashion industry.
16. What Are Your Five-Year Goals?
I would like to own my own lingerie clothing line in five years. To do that, I need to focus and work hard while learning everything that can help me succeed. In the meantime, if I get an opportunity here at Victoria’s Secret, I intend to utilize my experience and skills to grow this brand.
17. Do You Have Any Experience In Training Others?
In my previous workstation as a supervisor, one of my roles was to train new employees on how to use the company’s inventory system. My approach was breaking down complex processes into smaller, easy-to-understand steps. For instance, when teaching a new employee how to enter data into the inventory system, first, I would explain the meaning of each field. Then I would show them how to navigate. From there, I would allow them to attempt handling a task independently while I supervise and offer assistance when needed.
18. Are You Conversant With BRA Sizes?
I am very familiar with Victoria’s Secret bra sizing structure which comprises five main categories. These include plunge, balconette, demi, strapless and full coverage. For each type, there’s a unique size range. For instance, plunge ranges from 32B to 38DD while demi ranges from 30A to 38D.
19. What Experience Do You Have In Managing Teams?
Several years back, I got a job as a supervisor and after three years, I was promoted to assistant manager. My new role involved supervising teams to ensure efficiency at work. One challenge we had was a breakdown of communication that constantly led to misunderstandings between groups in different departments. Sharing information or giving updates was proving difficult as someone would always complain about not getting important updates. To counter this, I decided to integrate a better communication system that updated information simultaneously in real-time to different departments within the organization. I also took the initiative to train teams to collaborate using the system. Within a short time, communication had improved, and teams could effectively cooperate without any hindrances.
20. Have You Used Any Of Victoria’s Secret Products?
Since I was a teenager, I have not worn any other lingerie apart from Victoria’s Secret creations. I love the quality and comfort I get from the inner garments on sale. I also use their body washes and lotions which I find to be excellent brands.
21. Why Do You Want To Be Considered For A Vacancy On Our Pink Team?
One of my passions has always been to work with the youth. And knowing that the Pink department specializes in teens, this is an ideal place for me to reach out to them with a product that will catch their interest. I have gone to great lengths to understand teens and their needs, and one way of reaching out to them is through fashion and cosmetics. My passion for mentoring the younger generation will bear fruit, especially if I get an opportunity to work for a famous brand like Pink.
22. What Kind Of Tasks Interests You The Least Here At Victoria’s Secret?
Working as a cashier has always intimidated me because my previous experience was not positive. I was a fresh graduate when I got a cashiering role in a supermarket. I later learned that I was not too fond of the position because I did not take the time to understand it. It was after I left that job that I started taking an interest. Within a short time, I discovered I had what it takes to become a professional cashier. From that experience, I’ve learned that attitude is crucial to the success or downfall of anything you intend to do.
23. What Kind Of People Do You Have Challenges Collaborating With When Working As A Team?
I’ve had the privilege of working in many places, which has given me experience interacting with different temperaments and personalities. Therefore, I’ve learned to cope with all kinds of characters, whether introverts, extroverts, cholerics, phlegmatics, or sanguines.
24. How Well Do You Know This Industry?
Working in this industry for the last five years has given me an excellent opportunity to learn new skills and stay on top of current affairs. Networking with professionals in this sector has given me vast industry knowledge that helps me perfect my skills.
25. In Your View, What Sets Victoria’s Secret Apart From Other Similar Brands?
The company’s exemplary customer service and good quality products have helped it gain loyal customers over the years.
Whether you desire to grow your career as a sales associate or are looking for a first job with a flexible schedule, Victoria’s Secret is an excellent place to consider. If you get plenty of interview invitations for retail positions but are not getting hired, your interviewing skills need improvement. We hope the above questions and answers give you ideas on what to expect for your next interview.