Ultra Beauty, inc, popularly known as Ultra, is a chain of beauty stores that stock high-end and affordable cosmetics, nail products, fragrances, beauty tools, hair products, and bath and body products, with every store fully equipped with a beauty salon. It has been a success and has even been rebranded twice.
If you have been eyeing a position at Ultra, this article has something you need. We will look at the 25 most common questions in Ultra’s interviews to help you prepare well and increase your chances of landing the job. Take a look at the following:
1. Why Are You Interested In This Job?
I am passionate about beauty and general body care. I believe that I will fit in here and put my cosmetology degree to use since you deal in a wide range of beauty products. I am also a regular shopper here and would love to help other people make the right purchases when they step into the store, just like I have done in the last team years. I find your products amazing, affordable, and high-quality, and I would like to join your team.
2. What Do You Know About Us?
Ultra, formerly known as Ultra Salon Cosmetics & Fragrances Inc., was founded by Richard E George in 1990 in the suburbs of Chicago. as Ultra3 You are headquartered in Bolingbrook, Illinois and deal in a wide range of products, including high-end and low-end cosmetics, hair care products, bath and body products, nail products, beauty tools, and fragrances. Every single Uta store also has a beauty salon.
3. Why Ultra?
Ultra is one of the region’s biggest cosmetics and beauty products retailers, capable of helping me advance in my career by exposing me to new challenges that I am looking for in this job. You also deal in a wide range of products that I personally use; therefore, I trust your business model. It would be a great honor to serve and help your customers around the store. Lastly, your policies and culture resonate with my principles, meaning I will be a good fit if given a chance to work here.
4. Why Should We Give You This Chance?
I am an experienced cosmetologist, having been in the beauty industry for seven years. I have lots of customer service experience from working in retail stores and restaurants that I am ready to use in this institution. I also have an array is skills such as organizational, prioritization, and team working skills that will come in handy in this job. I am confident that I will perform if granted the opportunity to work at Ultra.
5. Can You Meet Targets?
I have never had a problem meeting targets in my career, given my excellent customer service and interpersonal skills. I can approach customers well without appearing to bother them and successfully make a sales pitch. I met 95% of all the targets in my former workplace, which earned me the best employee of the year severally. I am ready and willing to work hard and do everything possible to meet your targets.
6. How Will You Blend In With The Team?
My interpersonal and communication skills normally come in handy whenever I join a new team. I know how to gradually break the ice and just the right words to say to build a rapport with the new team. I also take a few days to learn and understand my team members, establishing what they like and don’t so that I don’t overstep their boundaries. Also, most people find me likable, which definitely helps me blend in well with new teams. I am sure that it won’t be a problem.
7. Have You Ever Shopped With Us?
Yes. I shop with you every time. In fact, this is where I get all my cosmetics and beauty products. I discovered you from a friend in college and have been your loyal customer since. I love your deals on cosmetic and hair products, your quality bath and body products, and your amazing range of fragrances. I’d be happy to serve here and sell products that I personally use to others. I’ll still be your customer long after this interview, regardless of the results.
8. What Do You Like About Our Stores?
First, your stores are aesthetically pleasing. Your products are arranged excellently, making it easier to shop with you. They are also spacious and well-stocked, giving us shoppers a range of products to choose from. The customer service in all the stores I have been to is top-notch. I normally walk out of your stores happy and satisfied, which is definitely the reason why I have been your loyal customer for over eight years. I am happy that I discovered you early enough.
9. How Would You Handle An Upset Client?
Customer service means ensuring that everyone walks out of the store happy and gets all the help they need while in the store. I’ll find out what’s making them upset, apologize without blaming anyone, and then work on finding a solution for their problem. Depending on the issue, I may also get somebody who can help them. Most cases are resolved in under five minutes, showing how excellent customer service can be powerful.
10. How Do You Intend To Keep Up With Our Customer Service Standards?
Working in the retail industry has taught me the benefit of excellent customer service. I know you highly value the service awarded to anyone who enters your store, which I intend to abide by. I will position myself strategically at the store to identify those who need help and offer it without waiting to be asked. I will also go above and beyond for any customer, ensuring they leave the store satisfied. Lastly, I intend to abide by all your policies and guidelines on customer interaction, which will come in handy.
11. Give An Experience That Shows You Are A Person Of High Integrity
I am always proud of my integrity since it has opened doors I never thought I’d walk into, apart from being a powerful virtue. I once caught a theft in progress in one of the warehouses while on active duty. They promised me a big cut given that I had busted them, but I declined. Knowing very well that somebody innocent would have been thrown under the bus, I blew the whistle, leading to multiple arrests. Even though a few of my friends were also caught, I was at peace because it was the right thing to do, and an innocent person wasn’t blamed for the crime.
12. Talking Of Customer Service, Can You Tell Us What It Means To You?
After nine years in the retail industry, I believe that customer service means fully attending to the customers’ concerns and ensuring they are satisfied when they walk out of the store. It also stretches to going above and beyond for the customer but within the policy restrictions. Overall, excellent customer service is made up of small acts such as helping the customers around the store as they shop, ensuring that they don’t wait for too long in queues, and offering any needed help.
13. Are You A Team Player?
Yes. I am a team player. It is almost impossible to survive in the retail industry without being able to work in a team setting, which explains why I have always worked extra hard to hone my teamwork skills. I know how to fit into different team settings, successfully collaborate with others on projects and give my all while working with my team members for excellent results. I can also motivate those around me to work hard and improve their craft.
14. What Is Your Availability?
I am glad to report that I am available round the clock, except on Sundays, where I attend to family issues and reenergize in preparation for a new week. I cleared from my former workplace yesterday and can even start working here as early as tomorrow. I don’t also have a problem working day or night shifts, given that I have experience with both. Additionally, I can work on Saturdays and holidays, provided I am informed early enough.
15. How Will You Motivate Your Team Members?
I have been a team leader severally and a manager for quite some time. Therefore, I know what it takes to motivate the team. As the team leader, I will liaise with the management to ensure they get everything they need to perform. I will also organize regular motivational meetings before the start of the day to set the pace for the day. As a manager, I will work on inspiring them to meet the set objectives instead of bossing them around expecting results. I have discovered that people are always ready to go the extra mile if they feel seen and valued.
16. Can You Tell Us About Your Favorite Retail Experience?
While shopping at a downtown store, I saw a store attendant walk an old lady to her car on a rainy day while carrying her goods and holding an umbrella so she couldn’t be rained on. This simple gesture warmed my heart and several other shoppers as it showed that the attendant was willing to go above and beyond for customers. It was there and then that I decided to be a loyal customer. Such acts of kindness warm my heart every time.
17. Do You Think That You Are A Reliable Person?
I believe that I am a reliable person. I always want my employers and everyone in my life to know they can rely on me, which explains why I don’t mind going the extra mile for them. My last manager knew he would rely on me to come to work early before anyone else and give my all while attending to my duties. I also filled in for workers over the weekend when the store was understaffed, which helped us build a close relationship. I am ready to do my best if given this chance.
18. Mention Your Experience
This is my tenth year in the retail industry. I started as a store attendant while still in college, helping people around stores as they made their purchases to make ends meet. Shortly after graduation, I returned as a cashier before getting an accounting job at a bigger store on the outskirts of town. I have managed to climb ranks even to head an entire finance department in my former job. I believe that all my experience will come in handy in this job as I am prepared to use it for the betterment of this industry.
19. Mention An Experience Where You Went Above And Beyond For A Customer.
I don’t always have a problem going above and beyond for customers, which I believe is part of excellent customer service. While working as a customer care assistant, I once decided to follow up on a call about a missing delivery. I ensured that it reached the customer instead of just calling and sitting back. I even included a small sorry note and a next-purchase discount (which was permitted by the store). The caller was overjoyed. I am willing to do more of these to ensure that your customers are happy and willing to come back.
20. The Beauty Industry Thrives On Customer Loyalty. Can You Mention All The Benefits Of Customer Loyalty?
Stores and organizations thrive on building a dedicated web of customers. It comes with several advantages, which include increased profitability. Loyal customers normally market establishments by referring their friends, colleagues, and families who also refer others, increasing an entity’s profitability significantly. It is also a show that the store or organization is impacting the lives of its customers since there are always several places to choose from. From experience, the main ways of inspiring customer loyalty are by stocking quality products and extending excellent customer service to customers.
21. Have You Ever Received Excellent Customer Service? Tell Us About Your Experience
I am glad that all the places I shop have invested in excellent customer service, positively impacting the lives of their customers. A beauty store attendant once helped me find the right fragrance by making a few recommendations and allowing me to try them. She even went the extra mile to recommend the ones she used for specific occasions, which I found heart-warming. In a funny twist of events, she is now my best friend.
22. What Do You Love About Us?
There are a lot of things to love about you. First, you have managed to survive several decades, offering quality products and serving the communities around you. Second, I love your product catalog. You have some of the best beauty products I have ever laid my hands on, which makes me your proud customer. Lastly, you are an inclusive company which can be deduced from your decision to join the 15-percent pledge where you dedicate more store shelf space to black-owned businesses.
23. What Is The Biggest Challenge That You Foresee In This Job?
The challenges in the retail industry cut across different stores. Therefore, I can’t say I expect anything out of the ordinary. I’ll definitely have huge workloads and workplace pressure, which I can easily handle. Overall, I expect the benefits of working at Ultra, such as new experiences and the acquisition of new skills, to cloud any challenges I may experience. I am also ready to work extra hard to contribute to my teammates and the organization’s success.
24. Why Did You Leave Your Last Job?
My last job is one of the best things to happen to me career-wise. I got to improve on my experience and acquired many skills that have always come in handy in my work. I also met my first mentor, who taught me the ins and outs of the retail industry. However, I felt that I needed a change of environment and a chance to meet new challenges after five years, which explains my exit. I left on very good terms with everyone. I am still in communication with my colleagues and former managers. I am thankful for the insights I obtained while working there.
25. What Would Your Former Colleagues Say About You?
I am sure my former colleagues would have positive things to say about me. They’ll describe me as hardworking, kind, understanding, and determined. However, they would also say I am strict regarding deadlines and performance. They would also tell you that I put lots of value in teamwork and employee motivation, which have helped me get to where I am currently.
These 25 questions should help you ace your upcoming Ultra interview. Remember to also focus on other aspects such as grooming and an excellent first impression to increase your chances of landing the job. We wish you all the best in your upcoming interview and hope that you will be reporting to work at an Ultra store soon!