Supervisors handle a lot of responsibilities like establishing stakeholder relationships, enhancing sales performance, and improving product quality. However, one of the most vital tasks of a supervisor is to deal with team members’ performance and issues.
Performance management means addressing factors that relate to members’ underperformance. A good supervisor always addresses the issues immediately as they can drain resources or demotivate other colleagues.
If you want to improve managing your team’s performance, you may want to consider the following tips.
1. Take Performance Appraisal Training
One of the first upgrades that you should get is performance appraisal training to learn the trend when giving feedback to your subordinates. It can also help you differentiate performance appraisal vs performance management, which can make a huge impact in enhancing your team’s skills. Moreover, it can develop your skills in delivering feedback, which is a crucial step in boosting your subordinates’ morale and willingness to improve.
If your company doesn’t have this kind of training, it’s a good idea to request your HR to hold one. You can suggest how it helps supervisors and why it should be essential to your company. For instance, you can cite how the training can help managers handle employees more appropriately. Instead of sticking to the traditional way of managing team members’ performance, the training may enlighten corporate leaders on contemporary methods.
2. Set The Appropriate Metrics And Key Performance Indicators (KPIs)
Before giving any feedback, you must provide specifics on how you can measure the performance of each member of the company. You can easily track whether an individual is performing their best to achieve their strategic objectives and goals through metrics and KPIs. Additionally, KPIs helps in better decision-making because they enable data-driven performance reviews.
If you have well-designed KPIs, you can track the current levels of your team members’ performance. You can easily pinpoint their weaknesses and strengths, which give you leverage in addressing and improving them.
3. Don’t Focus On Negative Feedback
While being honest about how the team member is faring with their performance, focusing on negative feedback may not do so well in encouraging them to do better. It may bruise their egos or cause them to feel shame. Moreover, team members may become confused about their role in the company and the expectations of the management, especially if they think they’ve done an excellent job.
To prevent such, it may be best to approach it by first citing how the person has previously reached their goals. Use your set KPIs and metrics to show how the subordinate achieves the goals.
If they’re under their KPIs, ask them why they’re underperforming. By knowing this, you can help them get back on track, which is vital for both the company and the individual.
4. Provide Mentoring
Not only should you know the reasons why your subordinates are underperforming, but you should also provide them with mentoring or coaching to address the areas they can still improve on.
It’s also a way to understand what kind of assistance they need to do better. After which, give them ample time to use your advice to improve their performance. Remember that, when assisting, it’s best to use innovative means that can help optimize your team’s strengths and enhance their learning.
5. Plan For The Upcoming Year
Performance management doesn’t end in completing the performance review. Since you’ve discussed and evaluated the factors affecting each individual’s performance, you now know what to do in the future. Based on their performance evaluation, you should be able to design goals for the team that each member can realistically achieve.
Setting goals becomes effective when you set them with your employees. Doing this can motivate them, knowing that they are guided with objectives. Remember to make sure that the goals are specific, measurable, achievable, relevant, and time-bound to the company’s objectives. It’s also good to let your team members know that their goals are tied to the company’s aims. That way, they can appreciate their contribution to the company.
More importantly, document the goals that the team have agreed on. Give each team member a copy to serve as their reference throughout the year. By the time the performance review is near, they will have a document to refer to besides the set metrics and KPIs.
There are many ways to manage each team’s performance. Some common ways are investing in performance appraisal training, setting metrics and KPIs that you can use when giving feedback to your team, and constructive mentoring. Remember that good management always processes evaluations and addresses the necessary issues to prevent future dilemmas. By harnessing your subordinates’ strengths and improving their weaknesses, you can enhance your annual plan to meet company goals. With these tips in mind, you can become a better supervisor while assisting each team member to reach their goals.