Who is a practice manager? This is an individual responsible for overseeing all of the administrative and business operations aspects of a private medical or wellness practice.
Below are the top 20 Practice manager interview questions and answers. Also, there are sample answers below to help you with how you are supposed to answer the questions.
1. Why Are You Interested In This Role?
The interviewer is asking you why you are interested in working in that particular role. Talk about why you need the job. Consider showing them that employing you will be a win-win situation.
“When I learned that there was an opening in this role, I decided to apply for it since I wanted to put the skills I learned from my university into place. In addition, I also thought that my previous experience in practice management would benefit your facility. I believe my skills and experience will benefit this facility as far as good performance is concerned. Lastly, as you can see that I am still young and energetic, I would like to learn more from your facility in this field and improve my career skills. As I was researching your facility, I observed that there was a great performance in the employee performance and effectiveness in practice management. I wouldn’t hesitate to be part of this team.”
2. What Are The Roles Of A Practice Manager?
When your interviewer asks you this question, you need to mention the key duties and responsibilities that a practice manager is entitled to. Talk about the primary duties and responsibilities of a practice manager.
“To my knowledge, a practice manager is expected to perform the following duties;
· Establish and implement effective workplace procedures
· Ensure policies and best practices are up to industry standards and government regulations
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· Hire, train, and monitor administrative stuff
· Organize patient’s records using electronic health records keeping
· Monitor the inventory for medication and medical equipment and organize for supply
· Coordinate staff meetings and performance reviews
· Collaborate with Physicians to develop business strategies and patient services
· Interact with patients and address their complaints
I believe that I have the ability to perform all the mentioned roles and responsibilities. I would be delighted to exercise them in your facility.”
3. What Are The Qualities That A Practice Manager Needs To Be Successful?
The interviewer wants to know what qualities and skills you have to possess to succeed in this role. Talk about the qualities that you think can make you succeed in this post.
“Besides having the academic qualifications in this post, I believe that it requires a candidate with certain qualities that will make the practice manager work successfully. First, a patient’s care should be kind, respectful, and open. One should also have good communication skills since they will be involved in many communications with patients, facilities, family members, and other facility stakeholders. A practice manager should also be friendly to patients and talk nicely to them. I believe those are my qualities, and I would love to use them in your facility.”
4. What Major Challenges Did You Face During Your Last Role? How Did You Manage Them?
The interviewer wants to know the difficulties you have come across in this industry. Talk about the challenges you have faced in your previous role and how you managed them.
“The first challenge that I faced in my previous role is the language barrier. Some patients might not understand the commonly used language, so it is important to look for an interpreter to advise accordingly. When it comes to someone’s health, they need to be well explained about their health condition in a manner that they will understand every bit of it. This is also essential when it comes to prescribing their medicines. They need to be well translated so that they can understand how they should be taking their medicines. This will avoid overdosing and underdosing.”
5. Describe Your Daily Routine As A Practice Manager?
The interviewer wants to know what order you should follow while performing your duties. Give them a very organized schedule starting from the first activity until the last activity that you would perform that day.
“Once I get to the office, I sanitize my working area, get logged into my computer, and inform my boss that I am in. After that, I would check the patients that we have that day and also check on how previously patients are doing. After that, I would check the medicine inventory level and make sure that we have enough. If not, I would arrange for the supply of these medicines to ensure that we have all kinds of medicines we are supposed to have. After that, we would start seeing daily patients and requesting their health examinations in the lab. We then advise them accordingly and if they need treatment, that is done without any delay. I would also interact with them and explain to them about their health conditions. ”
6. Describe Briefly About Your Experience.
Your interviewer wants you to discuss where and how long you have worked as a practice manager. Talk about where you have worked before and the number of years you have worked in this role.
“After completing my studies, I started gaining skills as an intern in a government hospital. After working there as an intern for one year, I got a job in a private hospital as a practice manager, where I worked for four years under a contract. I must say that I have gained a lot of experience working in this role through interacting with highly experienced practitioners. I want to use this experience to better your facility and continue sharpening my skills as well.”
7. What Kind Of Strategies And Mindset Is Required For This Role?
The interviewer wants to know your attitudes towards this role and which strategies you can use to succeed. Talk about what attitudes a practice manager should have.
“It is always good for a practice manager to have a mindset of helping patients and making sure that they are comfortable with the treatment services or advice they are getting from them. A practice manager should always focus on giving the best pieces of advice and treatments to those who seek treatment in their facility. They should always think of helping, besides it being income-generating. Keep a good heart. That’s the most important thing in this role. Also, getting the patients the correct diagnosis and advising them accordingly should be done in a way that they will fully understand you.”
8. What Is The Biggest Challenge That You Foresee In This Role?
When asked this question, talk about the big challenge that you think will affect this role in the future. Also, suggest possible solutions to the challenge if possible.
“As a practice manager, I must admit that there is a big challenge when it comes to exchanging patient’s information with other health facilities. Electronic Health Record, popularly known as EHR, is essential since it can help doctors know more about past patients’ health issues and treatment. Some physicians may prefer using the ACOs, making the EHR useless in this case. There should be collaboration and cooperation when exchanging this data with other health carers.”
9. How Do You Stay Motivated In Your Work
The interviewer wants to know what makes your morale high while working. It is essential to talk about achievements in your career as your biggest motivators.
“As a practice manager, I am always motivated to continue working in this field when I see a patient that followed my instructions and guidelines recover from sickness. It makes me feel that I have helped someone out of health danger. This is always my motivator and gives me psych to continue working well.”
10. Describe A Time When You Failed In This Role And The Lessons You Learned.
Your interviewer knows that you made a mistake and made you fail in your duties at some point. Talk about an event you felt you have failed and the lesson you learned from the incident.
“Reacting to employee complaints without investigating is very common among the many practice managers. This has happened to me several times while I was at my entry-level. I came to realize that it is good to take your time and investigate any complaint or issue that has been tabled in front of my table. This is something that I am well aware of recently. Whenever there is a problem, I must listen and do my investigation to get to know what is happening on the ground.”
11. Why Do You Feel You Are The Most Suited For This Role?
The interviewer wants to know why you think you are the candidate they are looking for. Talk about unique qualifications and experiences that can make you secure the position.
“I have a Bachelor’s degree in medicine. Having attained this degree, I have enough knowledge on health matters, which can be a real advantage to the facility and me as well. In addition, I have worked in this post for five years, and I think I have what it takes to be in this position. Having worked in this position before, I believe that I will have an easy time working. I believe that you will consider my experience and academic qualifications as my added advantages.”
12. Share With Us Your Greatest Achievements
Your interviewer expects you to talk about the aims you have achieved in your career. Talk about the achievements, promotions, and awards that you have received in your career.
“In the county where I used to work, there would be recognition of the best practice manager. This would be determined by the top management according to your performance in the field. I won the title ‘Practice Manager Of The County ’ in the years 2016 and 2017. This was a great achievement for me and I felt that my efforts and good work were being noticeable and appreciated. I hope that I will achieve more in your facility.”
13. What Are The Common Tools That A Practice Manager Is Supposed To Have When Working?
The interviewer wants to know whether you are aware of the most common tools and equipment used by practice managers.
“The common tools that are used in this field are;
· The popular patient portal – This gives patients the control they need and deserve to become active participants in managing their health.
· Electronic Prescribing Software – This eliminates errors associated with poor handwriting while expediting medication orders.
· A claims denial manager tool – This puts the power of automation in the hands of practice staff. Software features allow internal claims processors to quickly view any denied claims, make edits when appropriate, and resubmit the claims. Faster reimbursements and fewer denials mean a healthier revenue stream.
· Voice Recognition Software – This facilitates faster, more accurate documentation, navigating the EHR by voice improves accuracy and efficiency.
· Intuitive ICD-10 Converter – This takes the guesswork out of coding with capabilities that include a recommended list of ICD-10 codes based on a descriptive word, part of a word, or an ICD-9 code. Simply click on the appropriate code and submit the claim.”
14. Tell Us The Main Five Management Principles
As a practice manager, you are expected to know the management principles to help you know what you are expected to do as a manager. Talk about the main four management principles.
“The main management practices are;
15. Mention Six Rights Of A Patient
As a practice manager, you should be conversant with the patients’ rights since they are crucial. Mention clearly six of them.
“When patients step their first foot on a healthcare facility, they have their rights. Among them are;
a) Right to be treated with respect
b) Right to privacy of medical records
c) Right to obtain your medical records
d) Right to make a treatment choice
e) Right to make decisions about End-of-Life care
f) Right to refuse treatment
The mentioned rights are very crucial and should be respected as they are.”
16. What Are The Top Five Common Mistakes That Practice Managers Do?
The interviewer will ask you this to make sure that you are aware of the mistakes that you should avoid while at work.
“These mistakes are;
· Making unnecessary rules
· Treating everyone equally
· Not recognizing accomplishments
· Not allowing employees to pursue their passions
· Not allowing employees to have fun at work.”
17. Give Us The Common Medical Diagnoses That You Have Come Across.
“The most common diagnoses that I have dealt with are hypertension, hyperlipidemia, diabetes, back pain, anxiety, obesity, allergic rhinitis, reflux esophagitis, asthma, nail fungus, respiratory issues, pain in joints among many others. ”
18. What Should We Expect From You In The First Month Working In Our Facility?
The interviewer wants to know what you will offer them in the first month of working in their institution. Talk about learning, adapting, and testing your strategies in the first month.
“In my first month working in your facility, I will be mostly testing my strategies, learning from the facility as far as guidelines of duties are concerned, and adapting to the new system. In the same month, I will also be fixing my schedule to see how and when is the right time to perform a certain task. Lastly, expect maximum cooperation and quality work from me.”
19. What Would Your Previous Boss Describe You?
The interviewer wants to know your relationship with your previous boss and what they would say about you. Talk about the nice things your boss would say about you.
“Since I had a close relationship with my previous boss, Mr. Leornard, he would describe me as a polite, kind, hardworking, good-hearted guy. He was one of a kind to work with.”
20. What Would Be Your Biggest Fear In This Role?
The interviewer wants to know what you would not like to face in this role. You can talk about something that bores or puts you off in your career.
“I would say that producing poor results would be the biggest fear in my career. I believe that I will work hard to avoid this kind of fear. Again, having an unfriendly relationship with the employees would be a threat to my career as well. I believe that this will never happen to me at any point in my career.”
A practice manager needs to be a well-strategized person. Answer the questions with a lot of confidence and get straight to the point with few but informative explanations. The above guidelines will help you answer the questions and secure the job post. All the best!