Firstly, what does a leasing manager do? They supervise the leasing consultants’ team for full occupancy of rental units at all times.
Below are the Top 20 Leasing Manager Interview Questions and Answers.
1. Why Are You Interested In This Role?
This is a question that needs a sincere answer. Tell your interviewer your interest in that role.
“To begin with, I believe that the skills and experience that I have can greatly be used to better performance in the leasing sector. Secondly, I believe that I have all the qualifications needed to perform effectively in this post. I’ve observed a potential performance in your company, and I would like to bring in my skills to make it a success. I believe that this post requires a candidate who has a high level of experience and skills that I confidently believe I possess.”
2. What Are The Roles Of A Leasing Manager?
Here, your interviewer wants to see if you know what duties you are expected to perform in their company. Briefly mention the responsibilities that a leasing manager is scheduled to perform.
“A leasing manager is expected to;
a) Supervise leasing consultants/assistant program
b) Manage efficient communication, customer support, and product representation for prospects.
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c) Advertise any vacant units available
d) Maintain properties
e) Process any leasing paperwork and agreements
f) Meet monetary requirement
g) Perform database management using Yardi
These are the primary duties as a leasing manager I’m expected to conduct. ”
3. What Are The Qualities That A Leasing Manager Needs To Have To Be Successful?
When your interviewer asks this question, they want to see whether you know the qualities you need to have to succeed in this role. Briefly talk about the qualities that you think a leasing manager should have.
“Despite having the academic and skill qualification, this role requires one to have personal qualities that can make you successful in this role. A leasing manager should have an investor mindset. They should be able to have friendly communication with clients and build strong and professional relationships with clients. In addition, a leasing manager needs to have the market knowledge and follow up about the market. Last but not least, a leasing manager should be able to detail and focus a lot, especially when preparing agreements and signing contracts on behalf of their company. ”
4. What Major Challenges Did You Face During Your Last Role? How Did You Manage Them?
Here, the interviewer wants to know how brave you can be to face challenges and solve them. Would you please talk about the challenging events from your previous work and how you could solve them?
“A trap is only a trap if you don’t know about it. I am aware that this industry has many challenges, and you must look for strategies to overcome them. In my previous role, I had so many estates to lease and manage. The work was becoming overwhelming to some point. Some colleagues could advise me to focus on the high generating estates first, but I didn’t see this as a fair idea to the low generating estate. I learned to have a team of agents that could help me represent each property.”
5. Describe Your Daily Routine As A Leasing Manager
As a leasing manager, you must have an organized daily routine that will ease your daily activities. Clearly, give your interview a scheduled routine.
“Firstly, after settling in my office, I will check and respond to all the voice mails, email, and regular mails. Secondly, I perform the short-time duties that can be completed in a few minutes and later plan for the other duties that need substantial time and schedule them over a few hours of the remaining part of the day. After completing all the tasks for that day, I leave the office for the following day. That’s a great day at work as a leasing manager.”
6. Describe Briefly About Your Experience.
The interviewer wants to know about your previous job experience. Talk about all roles you have played in this or related fields of this role.
“This is a role that requires a highly experienced manager. I must say that I have been in the property and leasing management sector for quite a while. At my previous workplace, I worked for three years as a leasing manager and later transferred to another company where I worked for two years. That gives me a score of 5 years experience as a leasing manager. I have gained a lot of experience needed in this industry. I hope that I will get a chance to share my experience with your great company.”
7. What Kind Of Strategies And Mindset Is Required For This Role?
When you are asked this question, you need to talk about the mindset and the strategies you will bring in to succeed in this role.
“As we all know, happiness depends on your mindset and attitude. Firstly, I would love to use technology to better this industry. This is a strategy that will better this industry in terms of performance. I believe that having a positive attitude towards your role is very important. It motivates you and your team. I will improve this sector by using technology to ensure time efficiency, good record keeping, accountability, and research. ”
8. What Is The Biggest Challenge That You Foresee In This Role?
Here, your interviewer wants you to be honest and tell them the biggest headache you foresee and suggest how you can overcome it. Talk about what you think if not checked into can be a big challenge in this role.
“The biggest challenge that I foresee in this industry is poor performance due to lack of qualified personnel. This is a post that requires qualified and experienced personnel. Leasing is a specialized business, and the personnel involved in this industry’s duties should have expertise in finance, accounting, legal and decision areas. Decisions that are made here should be made after very critical consultations from the mentioned fields. ”
9. How Do You Stay Motivated In Your Work?
The interviewer is asking you about what keeps your morale while working. Please talk about the staff that leads you to success and keeps it relevant to the role?
“The gratification of overcoming challenges is my greatest motivator. Whenever I’m assigned tasks, and no matter how challenging they are, I come up with a solution. This is what keeps my morale day by day. Whenever I solve an issue using my strategies, I always feel that I can do better and better each day. This is everyone’s wish in this industry.”
10. Describe A Time When You Failed In This Role And The Lesson You Learned
Here, your interviewer wants to know how you can learn from mistakes you made at some point. Talk about an event that you failed, but still, you were able to learn from it.
“As we always say, humans are to error. I have ever messed up in this industry, but I learned from it. We learn from our failures. This is an industry that is attacked by fraudsters, especially the classy leasing properties. I leased a property to a client only to be raided by security authorities looking for the guy I had leased a property. Unfortunately, he had used fake identification and certificates. We had a hard time looking for the bad guy. I learned that it is important to do more research even if it calls for authorities for your safety and that of property.”
11. Why Do You Feel That You Are The Most Suited For This Role?
This is the right time to show your interviewer that you are the candidate they are looking for. Tell them about your capabilities and achievements.
“I believe that I am the candidate you are looking for. As per requirements, I have a high school diploma, receipt of permanent Rental Estate certificate, four years working experience, all the skills you had indicated, and all the qualities. In addition, I have been in this role for more than five years. This will make me react whenever they is need since I already know how, when, and where I should respond to my duties. Having me will be beneficial to your company. ”
12. Share With Us Your Most Remarkable Achievement
When your interviewer asks you this question, do not hesitate to talk about the awards that made you feel that your work was appreciated. Talk about these events and your praises.
“At my previous workplace, I used to manage a massive estate. It had 30 mansions for lease. The management awarded me as the only leasing manager who had performed well in the business. It was a great honor to me. I began to realize that my efforts and strategies were now paying me. I was awarded a gold medal for this achievement. I was able to retain customers through excellent services and fast response to their queries. This made me feel that my efforts were being recognized and appreciated.”
13. What Would You Do To Market An Inconveniently Located Property?
The interviewer is testing your marketing skills. It would help if you showed them how you could market a product regardless of its inconveniences.
“If a property is conveniently located, I would first ensure that there is easy access to the property. By this, I mean that I would be able to add advantages like smooth roads, tight security, improve the property’s appearance, and ensure easy access to all facilities. With this, many clients would not mind leasing the property since they have all they require available.”
14. How Would You Draft Error-Free Contracts?
The interviewer wants to know what potential you can put in place to ensure that your paperwork is free from errors. Talk about ways in which you may ensure zero errors in contracts.
“To start with, contracts are very crucial and should be 100% free from errors. I would get the right agreement as per the law that governs the property leasing sector and thoroughly go through it to eliminate all the errors in the document. By detailed proofreading, there will be zero errors in the agreements.”
15. As a Leasing Manager, When Are You Supposed To Withhold A Lessee’s Deposit?
The interviewer wants to know whether you are conversant with the laws protecting your property and the lessee. Talk about events that you think that the lessee does not deserve a deposit return.
“As a leasing manager, there are reasons I might not be able to facilitate the return of a lessee’s deposit funds. These are when;
a) When the lessee terminates the contract earlier than the given time in the agreement.
b) When the lessee does not pay rent as expected.
c) When there are unpaid utilities like water, electricity, and gas.
d) When there is property damage.
e) When the cleaning costs have not been catered for. ”
16. What Do You Know About Our Company?
If your interviewer asks you this question, you must show them that you researched about their company. Tell them what you know about their company.
“Having researched your company, I am aware that it was formed in 2007 by the late Eric Donaldson who owned several estates in the country. He then died in 2010, and his two sons took over. From my research, your company has 42 estates in the country. The company’s mission statement, ‘Our housing, Your comfort,’ clearly shows how your company works towards customer satisfaction. I want to be part of this.”
17. How Did You Hear About The Vacancy In Our Company?
When asked about this question, tell them where or who told you that there was a vacancy in their company.
“I must say that I am this person who likes reading so much. Most of the time, when I am not at work, I am always reading informative material. Probably a newspaper. As I was going through one, I noticed a job vacancy that would fit me. I immediately followed the application procedure, after which I was happy to be shortlisted for interview.”
18. How Would Your Previous Boss Describe You?
The interviewer wants to know about your relationship with your previous boss. Talk about what good staff your ex-boss would talk about you.
“I would say, Ms. Clinton, my previous boss, was one of a kind. She is a friendly boss indeed. She would describe me as an amiable, hardworking, honest, and time-conscious person. She knows me as a guy who would be happy to produce positive results after a task. Also, I am sure that she would not forget to mention that I am a team player.”
19. Where Do You See Yourself In 5 Years?
Here, your interviewer simply wants to know what achievements do desire to achieve in five years. Talk about where you are aiming to be in five years in your career. Remember, your goals should be realistic and achievable.
“If you aim higher than you expect, you could reach higher than you dreamed. Of course, I am aiming higher. In 5 years, I see myself leading the top management in decision making and customer care affairs in this industry. Being on top management with the right skills, it will be easier for you to put your strategies into place and help customers get served in the right way. Ensuring customer satisfaction would be easy for me if I got on the top posts in this industry. It would be my greatest achievement if this happened.”
20. What Will You Do For The Company In Your First Month If You Get This Post?
The interviewer wants to see how you will adapt to your entry times in this role. It would be best if you talked about what you will be doing in your first month. Mostly, talk about learning and adjusting yourself to the new working place.
“In my first month in your company as a leasing manager, I will use this opportunity to learn and adapt to the company’s daily routines. I will also be building my team that I will be working with and training them about the strategies that I would like to use to better the company’s performance. With that, I believe that we would be good to go.”
Succeeding in a leasing manager interview, you need to be very confident and show your interviewers that you can manage businesses. Also, remember to keep your answers short but very informative. With the above explanations, you are good to go for it. All the best!