An engagement manager is responsible for keeping a positive relationship with a client after they have signed a contract. They are responsible for resolving any problems that a client may have. An engagement manager’s key responsibilities include allocating the company’s resources to the customer, charging and invoicing the client, managing customers ’ expectations, and collaborating with the sales team. They must also prepare reports on the project’s development.
Here are 20 common interview questions to help you get through your engagement manager interview.
1. Why Are You Interested In This Role?
Concentrate on the job you’re interviewing for when answering this question. Instead of airing grievances about your present position or business, focus on the potential you see with the next employment. Assurance and professionalism are communicated when the topic is positively framed.
“Although I enjoyed my time at my former employer, there are no longer any possibilities for advancement that match with my professional objectives. This role is a fantastic match for my skills and career goals. In addition, I believe that this role will allow me to succeed since my interpersonal abilities will enable me to form meaningful relationships with customers.”
2. What Are The Roles Of An Engagement Manager?
The interviewer is searching for information about your career objectives, personality, and general skill set to see whether they line up with the company’s requirements. It’s critical to present your best self to convince them that you’re the right fit for any project. Because your response may reveal a lot about you as a candidate, you should plan ahead of time and write a well-thought-out response.
“As an engagement manager, I assist in the resolution of client issues, contract financial management, and the preparation of project performance evaluations.”
3. What Are The Qualities That A Engagement Manager Need To Be Successful?
The interviewer wants to know if the interviewee understands the skill set and personality traits necessary for this position. It would be adequate to provide an overview of important job-related abilities and how they are used.
“A key quality as an engagement manager is management skills since I build and manage relationships across teams at various levels of a firm, necessitating superior management abilities. Finally, because each project will have unanticipated situations, a thorough grasp of what to do in every business situation is required.”
4. What Major Challenges Did You Face During Your Last Role? How Did Youmanage Them?
Because you will certainly experience hurdles in your position, the interviewer wants to know how you have dealt with problems or challenges in the past. Showcase your ability to withstand adversity. Give an example of a problem or issue that might be of interest to the recruiter, and demonstrate how you handled it.
“My company bought a specialized firm two years ago. This naturally caused a schism between long-serving workers and those who joined following the transaction. Each squad has its approach to things. Due to misunderstanding and disagreement, having additional personnel hindered our capacity to complete tasks successfully at first. Following this, I invited members of our team to lunch with me. We went out in a casual setting and started talking about our working habits and why we work the way we do. It allowed us to communicate more freely, and we came to appreciate one another better. In the future, this resulted in stronger collaboration.”
5. Describe Your Daily Routine As An Engagement Manager?
The purpose of asking an interview question like “what is your average day like?” is for the interviewer to assess the quality and amount of your work. They mostly want to know what kind of job or activities you do daily, such as the type and nature of work, such as repetitive chores, routine duties, and creative tasks.
“Even when I’m travelling for work, I generally start my mornings with a brief exercise. It’s a little more difficult to stick to a morning workout regimen when traveling, but it’s doable with a little ingenuity and determination. You feel accomplished when you work out first thing in the morning, it gets the blood flowing, and it helps to keep your mind alert.
As an engagement manager, there is no such thing as a regular day; I spend approximately 30-50 percent of my week talking to customers. We discuss everything from their worries and suggestions to what progress looks like in the present phase of the project and what they’re looking forward to doing in the future. I divide my time between four primary areas of my job: the sales cycle, working with technical staff to manage and solve their project needs, updating information in the Salesforce, and, like most people, managing my email. Because our work is so fluid, I finish my days in much the same manner that I begin them: by realigning myself and my team on what we’ve accomplished and what our next moves are.”
6. Describe Briefly Your Experience.
The interviewer is interested in learning about your previous work experience. Describe what about your job fascinates you the most, including your academic and professional credentials.
“I finished my high school education at Strasbourg high school and received a scholarship to study for my bachelor’s degree in project management at Strasbourg University after excelling in my studies. I completed my undergraduate studies and got my first job at Delaware Inc. as a senior project manager. I held this position for six years before moving up to my current position as a contractor-senior consultant.”
7. What Kind Of Strategy And Mindset Is Required For This Role?
The interviewer wants to know what type of strategy you use to ensure you get the outcomes you want. Spell out exactly the procedures and approaches that are necessary for a formal setting.
“As an engagement manager, you must have a growth mentality, which believes that skills can be learned and new talents can be acquired with practice and effort. This is accomplished through strongly believing in one’s own ability to learn and grow, as well as in the development of one’s intelligence. In the face of adversity, we must persevere. The ideal method is to always create an action plan to evaluate how a project can be best performed following the customer’s needs.
8. What Is The Biggest Challenge That You Foresee In This Role?
The objective of an interview is for your future employer to determine if you’re a suitable match for the post. Interviewers frequently try to figure out which elements of the work will be the most difficult for you to learn to evaluate fit.
“Adapting to the new workflow and developing a new sort of report to give to customers will be one of my biggest challenges. When drafting my first report, I want to ask a lot of questions. Before submitting the report with the customer, I’ll have a colleague examine it.”
9. How Do You Stay Motivated In Your Work?
The recruiter will also want to know if the things that motivate you align with the company’s goals and the job you’d be doing. You can impress your interviewer and demonstrate that you are the right person for the job by answering honestly but thoughtfully.
“While working with development teams, I was inspired by the challenge of completing projects ahead of schedule as well as leading teams that met our objectives. I’ve also always tried to provide the finest customer service I can to my company’s clientele.”
10. Describe A Time When You Failed In This Role And The Lesson You Learnt?
‘Tell me about a time when you were on a team project that failed,’ is a popular job interview question. Even though you are at a job interview and want to impress the interviewer. You may utilize these questions to your advantage by proving that you have learned from your mistakes and that they have helped you become a better professional.
“At my former employment, I was working on a project for one of our major clients alongside my team. Due to the scale of the job, another, more experienced team manager offered to supply more team members, but I opted to retain the project within my team since I believed we could tackle it.
The project’s scale and the amount of work required proved to be too much for the team to handle. We missed the deadline for the first phase of the project, which was separated into three pieces. I ultimately decided to request the additional team members that I should have requested earlier. I was able to find out which of these team members could bring value to my team with the help of the other team manager, and we were able to complete the second half of the project on schedule. We were able to recover the client’s trust by doing so.
My ego was bruised by the initial setback in the process, but we were able to recover thanks to our team’s efforts. When taking on huge projects like the one I was in charge of, I discovered that cooperation, reviewing project scope with more experienced managers, and prioritizing are the best ways to go.”
11. Why Do You Feel You Are The Most Suited For This Role?
The purpose of the inquiry is to determine the interviewee’s essential qualities, abilities, and values that will be beneficial to the organization. Discuss the main abilities that set you apart from the competition.
“I feel I am the ideal candidate for this position since I have direct expertise in several of the job requirements, including customer service and project management. This is a job I’ve wanted to pursue since I started my career, therefore I’m also really motivated and looking forward to working for your business.
12. Share With Us Your Greatest Achievement.
Hiring managers are interested in learning about your previous efforts to enhance a firm. Of course, they do this to see what type of benefits they can get for their firm if they recruit you. You’ll be more appealing to the firm if you come across as someone who genuinely cares about success.
“During this time, I worked in sales and customer service for a while, and I had a lot on my plate in that job. I went above and above to offer 110 percent in everything I did, and there were times when I doubted it would pay off. Then, during a meeting at the end of last year, it was disclosed that I was in charge of sales targets and good customer service surveys.”
13. Identify The Most Challenging Project You’ve Worked On In Your Career.
This is a question that is frequently asked in competency-based interviews. This may appear to be one of the more difficult questions to answer. It is, nevertheless, an excellent chance to highlight a significant problem that you were able to overcome and transform into a significant achievement.
“At one time we had problems with our pitch deck creation. We convened a brainstorming session with the team to determine what went wrong at whatever stage of the pitch deck’s creation. After several hours of discussion, we concluded that several aspects of the project were built based on assumptions rather than seeking the customer for consent before moving further.
I inquired whether I might be in charge of reworking the pitch deck. This was both a difficult and a fantastic opportunity. In the two weeks, we had left, I addressed the problem by clarifying the client’s goals, evaluating their comments, and putting up tiny milestones to measure progress. Finally, the customer was pleased with our work, and we continue to work with him today.”
14. What Crm Software Have You Used?
This is a technical question developed by the hiring manager to assess your understanding of how to use technology to better your job. Showcase some of the CRM applications you’ve used in the past.
Customer relationship management (CRM) is an abbreviation that stands for customer relationship management. CRM may be used depending on what you’re attempting to achieve in your business operations and, as a result, your business model. I’ve utilized HubSpot, but I also assist with the implementation of a variety of CRMs for a variety of customers, depending on their goals.”
15. How Do You Prefer To Contact Clients, Through Email Or Phone? Why?
The interviewer is evaluating your understanding of diverse methods for different sorts of clients with this question.
“When I’m communicating with a high-value customer, an e-mail is preferable since I don’t want to go off subject. When I want to retain a digital record of the conversation, keep track of sticky details, follow up, or offer a brief status report, I prefer e-mail. A phone call, on the other hand, is preferable if I need to transmit sensitive information.”
16. What Are The Most Effective Engagement Techniques You’ve Used To Manage Client Relationships?
The hiring manager is looking for information on the strategies and tools you use to build successful relationships with customers.
“Because of the widespread adoption of social media, I primarily utilize Facebook and LinkedIn to connect with my clients in my work. I also utilize in-product messaging to get feedback from customers and engage with them.”
17. What Are Your Weaknesses?
The interviewer is attempting to determine how self-aware and incisive you are of yourself with this question. Point out some of your flaws concerning your job.
“I have a hard time staying organized. Although it has never affected my performance, I’ve observed that my crowded desk and email sometimes impede my productivity. I’ve learned to carve out time to arrange my physical and digital environment over time, and it’s helped me be more efficient throughout the week.”
18. What Are Your Expectations On Employees Working In The Materials Management Department?
As the department head, the interviewer asks you this question to determine the amount of expectation you place on your juniors. They also want to know how effectively you organize your department about your expectations.
“I require them to handle themselves professionally at all times. They should also carry out their responsibilities to a fair and tolerable level. They should act responsibly when representing the company. Dedication, continuous effort, and determination should be the norm. Finally, honor and integrity will be critical in creating a pleasant and healthy working environment.”
19. In Your Perspective How Do You Define Quality?
The interviewer wants to know what you consider to be good enough or successful from your perspective. Describe the criteria you use to determine whether or not a piece of work is of high quality.
“In my opinion, quality is simply what the client or stakeholder requires from the project deliverables. As a result, I work tirelessly to ensure that our clients’ experiences are always good.
20. How Do You Spend Your Off Days?
The interviewer is attempting to gain a better understanding of your personal life, particularly your interests, with this inquiry. Include details about how you use your leisure time, such as weekends and holidays.
“I like going to the movies in the theatre. I’m also a basketball enthusiast who occasionally participates in community games. I also enjoy participating in charity activities like the heart run marathon. Finally, I am an antique collector who enjoys traveling the world whenever I get the opportunity.”
Remember that you will be judged not just on how effectively you respond to questions in your job interview, but also on how well you listen to your interviewers. Pay close attention to what they’re saying and don’t interrupt them, especially when they’re describing their company’s culture and their hiring requirements.