Various issues can arise when you’re using a VPN from time to time, whether that’s connectivity issues, server issues, or a VPN not connecting. Whatever it may be, there are easy fixes to tackle these issues.
We want to avoid VPN connectivity issues since it can expose your data to security risks. VPNs encrypt your internet traffic and mask your IP address, making it difficult for any third party to monitor or track your online activities or determine your identity.
However, despite the advancement of technology, VPN software can still experience glitches. Since VPNs protect our data, fixing any issues that arise as quickly as possible is essential so that our private and confidential data doesn’t get into the wrong hands. Let’s go over the most common issues and their solutions.
What Are the Most Common Issues With VPNs?
Connection Problems
Sometimes a VPN isn’t able to establish a connection. The VPN not connecting could occur due to incorrect login credentials, network configuration problems, Firewall and a few other such reasons.
Slow Connection Speed
Some VPNs lead to reduced internet speed due to the encryption and routing process. It may happen if the VPN server is from a distant location or overloaded with many users.
VPN Connection Drops
VPN connections can unexpectedly drop or disconnect due to external factors. These external factors can include server issues and network instability.
Server Status
VPN servers can sometimes have connectivity issues that can prevent you from establishing a connection with the VPN. To check if your chosen server is working, connect to a different server to see if that solves the problem.
Issues With Online Streaming
If you’re connected to the VPN and using an online streaming service like Netflix or Hulu, you can encounter an issue where the connection times out or you get an error.
Unable To Send Emails
If you’re unable to send and receive emails while you’re connected to the VPN, it could be due to several reasons. The email provider might be blocking your VPN IP address, or your VPN provider might be blocking the port provided by your email service.
How To Address These Issues?
To address these concerns, users can try troubleshooting steps such as reconnecting to the VPN, updating the VPN software, trying a different server location, or contacting the VPN provider’s customer support team for help and guidance. The following section discusses how to counter these issues and their quick fixes. Let’s begin.
How To Fix Common VPN Problems
VPN Not Connecting
If your VPN isn’t connecting, you can take several steps to ensure it does. Firstly, you can re-login with your credentials or use a different network. You can also check and correct the settings of your router and WiFi to see if that helps.
Your VPN Connection Is Slow
A slow VPN connection can be attributed to many external factors. Here are some steps you can take to check what could be the cause and then make changes accordingly:
- Try connecting to a server that doesn’t have many users using it simultaneously. Connecting to a busy server can lead to a slow connection. A server with a lighter load can handle traffic, giving you fast speed. It would also help if you connected to a server nearer to your location and could find one with good speed.
- Close any background apps and tabs open on your device. They contribute towards slowing your internet speed, so close any apps and tabs that are not in use.
- You can use a different VPN protocol. OpenVPN is the default protocol for most VPNs, but if you want to prioritize speed, then WireGuard is an excellent VPN protocol you can opt for to enhance internet speed. Switching to UDP or TCP protocol can also help with connection speed.
Firewall Is Blocking Your VPN from Working
If you have Firewall on your computer device, then the Firewall may be blocking your VPN from running. A firewall can also cause VPN connectivity issues. To solve this issue, go to your Firewall settings, add your VPN to the list of allowed apps, and then see if that helps. Remember to turn your Firewall on again when you start using the internet.
Unable To Stream Online
Sometimes there are issues with streaming sites like Netflix and Hulu when connected to a VPN. If you encounter a proxy problem with these streaming platforms, you can switch to Incognito Mode. When you browse through Incognito Mode, your cookies and browsing history aren’t saved, so streaming platforms cannot detect your online activities or IP address.
Erasing your cache and cookies is another effective way to watch Netflix. When you clear your cache and cookies, streaming services cannot track your location. It will enable you to watch Netflix and Hulu easily. To remove your cache and cookies:
- Click the three-dotted menu at the top right corner of your browser.
- Go to Settings > Privacy & Security > Clear Browsing History.
- Choose Cookies and other site data and Cached images and files.
- Set the time range to All Time and clear cookies.
Unable to Send & Receive Emails
Sometimes you cannot send emails while connecting to a VPN because the VPN provider has blocked your email service’s port. Some block ports that aren’t secure to protect you from spam and online harassment. One way to tackle this issue is to use the split tunneling feature.
Split tunneling allows you to route some applications through an encrypted tunnel and not others. While it may enable you to reaccess your email, your data is still at risk since a VPN does not protect it. You can also make the switch to secure ports to access your emails. Port 587 and 465 are secure ports that you can use to access your emails.
What If My Specific Issue Isn’t Mentioned Here?
If you cannot find your problem here, you can reach out to customer support. Most VPN Providers have excellent customer support that responds promptly to your issues and queries. Most VPNs also offer 24/7 customer support and various modes of communication, whether by phone, email, or live chat. A customer support representative will be able to guide you on the best course of action to take when it comes to your specific problem.
Conclusion
There are common issues with VPNs that often arise. Sometimes due to external factors outside of our control. Luckily, there are some quick and easy fixes to resolve these issues. VPN Providers also have excellent customer support services that can help you fix these issues if you cannot get around to them.
