Top 20 Civil Service Interview Questions and Answers in 2021


Civil Service Interview Questions and Answers

Civil service is all about helping the community. When interviewing for any related position, you have to convince the interviewer that you have all it takes to bring a difference to the community.

Remember, all the civil service positions are government jobs, meaning that you have to understand and be committed to the visions of your employing agency or parastatal.

This article will look at some of the questions that you should expect in the civil service interview.  You will soon discover that most of them will test your character and qualifications.

Take a look at the following:

1.     Why Are You Interested In This Job?

The interviewers will ask you this question in a civil service interview to reveal your intentions for the given role. Your answer will tell them whether you will be a good fit or not. Learn about the missions and goals of the potential employing agency and craft your answer around them.

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Why Should We Hire You? 5 Best Answers

Sample Answer

I see the good in people and therefore love helping others. Everything I have done in life has been for the greater good. Working for your agency will allow me to help orphans and widows, some of the most vulnerable members of our society.

2.     How Do You Handle Mistakes in Your Job?

Mistakes are always bound to happen at one point. However, you should always be ready to fix them or mitigate their impacts. The interviewer is assessing your problem-solving skills and whether you can grow from your mistakes. Leave an impression that you are proactive.

Sample Answer

I am always careful not to make mistakes when going about my roles. However, if anything escapes me and I make a mistake,  I take great responsibility and address it immediately. I normally think of a means of solving it,  and once it is fixed, I reflect on it and take the necessary steps to ensure that it does not happen again.



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3.     This Job Will Present Several Conflicts of Interests. How Can You Avoid Them?

Government employees are usually faced with several conflicts of interest in their jobs. This question seeks to reveal just how honest you are. Show the interviewer that you are a person of high integrity who will follow any policy and regulation to the latter.

Sample Answer

I will work and make decisions based on what’s best for the agency and community. I have also built a culture of following all policies and regulations, which will help me avoid any conflict of interest.

4.     Have Your Ethics Been Challenged In Your Line of Work?

As we mentioned, most of these questions will focus on your character. Employers want to know whether you are always making ethical decisions in your work. Show them that you always do what is right, even in difficult situations.

Sample Answer

Yes. I have been in situations where other employees ask me to lie or cover for them after a series of unscrupulous decisions. I normally turn them down, telling them that I do not believe in lies. At times I feel bad when they are let go because I could not cover for them, but knowing that I did q good thing counters the feeling.

5.     How Would You Help an Underperforming Colleague Suppose You Had One?

Civil service jobs require a level of teamwork. You should therefore be ready to help other team members succeed. Convince the interviewer that you can help a colleague get back on track.

Sample Answer

When faced with a struggling colleague, I first help them identify the areas bringing about the challenge.  We would then conduct a performance review to see some of the areas that warrant improvements.  Afterward, we will set new goals and, after a while, reassess the performance and discuss some of the areas they have improved in and others that still need work. I will also motivate them through regular feedback and praise.

6.     Can You Multitask?

The interviewer wants to know if you can work on multiple projects at a time. This is especially important since government agencies normally experience limited funding amidst other challenges. Convince the interviewer that you can prioritize and organize your work and rise from several challenges.

Sample Answer

Yes. I am a very flexible person who is quite used to running several tasks simultaneously. I have an organized planner, which helps me in such instances. Whenever I come to work, I list everything that needs to be done and attend to them based on their importance and urgency.

7.      How Good Are You at Implementing New Systems?

The interviewer wants to know if you are a fast learner who can implement new systems and make things more efficient. Convince the interviewer that you do not have a problem working with new technologies.

Sample Answer

I am an adventurous person who loves experiencing new things. I am therefore open to change, be it in the workplace or my life in general. I am quite good at working with new systems and technologies, thanks to my curiosity.

8.     You May Be Required to Share Difficult News in Your Area of Work. How Do You Normally Go about That?

Your job as a civil service servant may demand that you break the bad news to your subordinates, employees, or the community at large. You must, therefore, know how to go about handling unpleasant news. The employer wants to know how good your communication skills are and whether you can handle challenging situations.

Sample Answer

I have grown used to breaking bad news to people, given the nature of my job. I have excellent communication skills, which always plays a big role in such instances. I normally explain the situation to the person clearly and offer a few solutions at the end that they may find worthy. The results are always amazing as most people cope with the news in a better way.

9.     Have you Worked With Challenging Colleagues Before? If You Have, Please Tell Us About Your Experience

Civil Service brings together different people with varied behaviors. Therefore, the employer must find out whether you have the right interpersonal skills to help you overcome the challenges that working with others may bring. Your experience should bring your character and skills out in good light.

Sample Answer

While working for the ministry of gender, I was part of a project team made up of five people. We were supposed to lead a female empowerment campaign in rural areas. This was particularly exciting, but two other gentlemen thought otherwise. They were incessantly complaining and killing our morale. I decided to talk to them privately, informing them that their behavior was rubbing off wrongly on the other team members. I even asked if they wanted to be replaced so that we could begin the necessary steps. They declined, apologies, and decided to improve their Mindset and attitude. The project turned out to be a big success. 

10.    Do You Feel Like You Over-deliver?

Even though you may not like how this question is framed, it is not necessarily a trap. Your potential employer just wants to understand your work ethics and whether you will fit into the organization. Whatever answer you give, please inform the interviewer that you are always willing to go out of your way and contribute to the business objectives and the best of your potential.

Sample Answer

My passion for community work makes me do everything possible to succeed. I can therefore confidently say that I over-deliver. I love making a difference in the workplace and for the community at large, which I can only achieve by working extra hard.

11.    Tell Us About Your Presentation Skills

Your role as a civil servant may demand you to present before your team or a group of people. The interviewer wants to know whether you have excellent public speaking and presentation skills. You can share a previous experience or craft your answer in a way that brings your presentation skills to light.

Sample Answer

I am an excellent public speaker, having been a key member of high school and campus debate clubs in my younger years. I have been called upon to present and lead discussions at various stages of my career. I was once mandated to lead all departmental meetings owing to my eloquence and good presentation skills. I am, therefore, positive that I can lead fruitful discussions and presentations.

12.    Where Do You Envision Yourself in Five Years?

Do you see yourself occupying a government role in a few years to come or expect a different career path? An employer may ask you such a question to see whether you are committed to this position. Whatever answer you decide to give, make it clear that this position will greatly help you in your career progression. 

Sample Answer

I am happy with where I am at the moment since this position gives me the fulfillment I need. However, in five years, I hope to have a leadership role and put my leadership skills to the test based on what I will learn here. At the moment, I will just focus on developing my skill set and improving my career.

13.    How Would You Influence a Manager or Supervisor?

The interviewer is testing your convincing skills. Can you really make someone see things from your perspective and act accordingly? Convince the interviewer that you can be of help in the organization by bringing a different, better perspective.

Sample Answer

I have managed to influence a few managers in my area of work. I usually simply present my ideas and inform them of the benefits they stand to get if they adopt them. I then compare the idea to the existing one and help them understand some of the outstanding benefits.

14.    What Do You Think Is The Most Challenging Thing about being a Civil Servant?

The interviewer wants to know if you completely understand what civil service is all about and can identify some of the things that most people find problematic. Answer this question based on your experience in this field.

Sample Answer

The most challenging aspect in this field is dealing with conflicts of interest. People have their expectations, and others may want to manipulate you. However, I always ensure that my integrity is intact and adhere to all the policies and regulations in the workplace.

15.     Describe a Time When You Improved Your Working

This is a competency-based interview question usually asked by interviewers to assess how receptive you are to change. Mention a Strategy or technology that helped you make work easier. It doesn’t have to be complicated.

Sample Answer

Whenever I report to a new workplace, I identify means that can make my work easier or better my operations. While working for the ministry of sports, I realized that my secretary was using a physical planner to list activities and organize work, citing budget constraints, a means that is predisposed to errors. I recommended a free planning software that I had seen my former secretary use at my previous workplace, which had room for no errors.

16.    Have You Ever Implemented a Change? Tell Me About The Experience

You should constantly think of ways of making your community better as a civil servant. Once you’ve identified some things that the agency can do differently, your role should shift to driving and implementing them.  The best way of answering such questions is using the STAR method, where you explain how you contributed to the situation and the end results.

Sample Answer

During my last role, I was tasked with drafting the conduct policy. However, I wanted to ensure that we abided by the law. I engaged a lawyer specializing in labor law who helped me draft the policy. I was able to verify some of the areas that I wasn’t sure about and had the policy done in a record three weeks.

17.    How Do You Appreciate Diversity and Equality in Your Workplace?

You will be serving the entire community as a civil servant. You are therefore required to embrace diversity in your place of work. Show the interviewer how you consider differences such as religion, disability, or sexuality in your place of work.

Sample Answer

I understand that human beings are different, and that makes us beautiful. Whenever I am mandated to plan for events, I ensure that we have facilities that different people can use. If I have to arrange for mobile toilets, a good number must always be wheelchair accessible.

18.     What Do You Like Most About This Role?

Every job has its pros and cons. There are a few things that you will enjoy in your role and some that you will loathe but learn to live with. The best approach to this question is identifying an area that you feel makes this job highly fulfilling and rewarding. However, desist from mentioning material things such as money, cars, leaves, or any state resource that you may be able to access.

Sample Answer

I love helping people, which is what civil service is all about. It allows me to put smiles on people’s faces by helping them out of their predicaments. I also get to interact with all types of people from different parts of the country, which makes this job highly rewarding.

19.    Mention a Strength That Makes You the Best Candidate for this Role

Do you understand what it takes to be a good civil servant? Well, if you do, then you definitely know some of the attributes required for success. The best approach here is to mention a strength that has helped you in your career.

Sample Answer

I am a person of high integrity, which is a required attribute in this field. This has helped me avoid conflicts of interest that are pretty common in civil service. Since my days as a teenager, I have always abided by the law and will continue living by the required policies and regulations. I, therefore, believe that this makes me a good candidate for this position.

20. How Do You Stay Updated In This Role?

As a civil servant, you should always stay updated on current events that will probably affect your work. There are several news sources that you can utilize to know the current happenings in your line of work. Through these, you can be aware of the policies or laws affecting your employing agency.

Sample Answer

I normally read the newspaper every day to keep myself updated on any news that warrants my attention. I also look at the government portal for any news updates on different policies and regulations. Additionally, I am part of different forums on gender where we discuss new happenings and events, helping me keep abreast of changes.

Conclusion

These twenty recommendations sum up some of the commonly asked questions in civil service interviews. Make sure that you have the answers at your fingertips. Also, use your experiences to answer the questions well.

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