The following are the top 20 AWS cloud support engineer interview questions that are commonly asked. Study them to know what to expect during the interview and the answer to give to each question.
1. Why Are You Interested In This Role?
The employer asks this question to assess your passion for this position. While responding to this question highlight what compelled you to apply for this job.
“I have a desire to provide secure database storage, content delivery, cloud services, and computer power to assist the business to develop and level up. I have also been following up on the latest trends in your company and I noted that what you are doing is what I am passionate about. I look forward to becoming part of you. I believe this role will give me a great challenge to help you become better in this industry.”
2. What Are The Roles Of An AWS Cloud Support Engineer?
This question is mostly asked by the employer to evaluate whether you are aware of the responsibilities you should carry out should you be hired. You can respond to this question by listing down the roles played by AWS cloud support engineers as you relate them to the needs of your potential employer.
“ An AWS Cloud support engineermaintains cloud computing systems. The work involves technical computer programming as well as computer hardware management. An AWS cloud support engineer is responsible for checking systems to identify potential problems or weaknesses. Other duties include:
- Performing day-to-day administration and customer care cloud services
- Responding to escalated customer issues using phone, web conferencing, and email
- write effective handoff from shift-to-shift for cloud support problems
- Coordinating with other services teams where cloud & virtualization specific issues are escalated
- Contributing to new products and feature enhancements and documentation
- Producing written documentation regarding actual or proposed cloud deployments.”
3. What Are The Qualities That A AWS Cloud Support Engineer Need To Be Successful?
The hiring manager uses this question to assess whether you are aware of the qualities you should possess as you perform this role. The best strategy of responding to this question is by highlighting some of the qualities of an AWS cloud support engineer as you align to the job.
“To work in this career successfully, the AWS cloud support engineer should possess a business, data analysis, technical, security, management, teamwork, communication, programming, leadership, problem-solving and customer service skills.”
4. What Major Challenges Did You Face During Your Last Role? How Did You Manage Them?
The response you provide to this question illustrates your ability to handle challenges. In your response, demonstrate your problem-solving skills and relate them to the needs of your potential employer.
Click Here to download 3000+ Project Management Documents: Complete Library of Project Management Templates, Processes, Plans, Checklists, Forms, Tools, Presentation Slides and Infographics. Suitable For All Industries.
“In my previous role, I faced security issues such as broken authentication, compromised credentials, account hijacking, data breaches, hacked APIs and interfaces. These challenges opened my eyes that I worked hard to ensure that the company’s security and privacy were intact. I would verify that the SaaS provider had secure user identity management, access control, and authentication mechanism. “
5. Describe Your Daily Routine As A AWS Cloud Support Engineer
The interviewer asks this question to gauge your ability to prioritize tasks. The best way to answer this question is by highlighting your daily tasks as you demonstrate that you have organizational and time management skills.
“I begin my day by checking out my voice messages and emails to see whether there is anything that requires my urgent attention. My daily routine involves assisting clients with their AWS applications, building and maintaining AWS test instances as well as debugging reported problems. I also work with other AWS cloud developers to help me understand and support the product.”
6. Describe Briefly About Your Experience
The hiring manager will ask this question to assess whether your background meets the needs of the company. The best strategy of responding to this question is by summarizing your work history as you relate to the needs of the employer.
“I have spent 6 years working as a cloud support engineer. This role has been rewarding and interesting. In my six years of working, I have gained enough skills inroutine involves assisting clients with their AWS applications, building and maintaining AWS test instances as well as debugging reported problems. Given a chance, therefore, I will utilize my skills, expertise, and experience to make a success of this role.”
7. What Kind Of Strategies And Mindset Is Required For This Role?
The hiring manager asks this question to determine your attitude to this job. You must demonstrate the strategies and mindset needed to accomplish this role.
“Every AWS cloud support engineer must be very accurate as well as keen to detail to succeed in this role. There is a lot of IT changes that can affect the performance of this role. It is therefore important to keep up with the technology changes.”
8. What Is The Biggest Challenge That You Foresee In This Job?
The interviewer wants to know whether you are well informed about the changes taking place in the industry and how you can manage them. In your response, demonstrate that you can handle challenges.
“One of the major challenges companies will face in the near future is lack of expertise and resources. As companies keep on increasing more workload in the cloud, technology is advancing rapidly. Keeping up with the right tools is becoming a challenge. This has made me advance training in it to prepare on how to cope with these challenges should they affect our company.”
9. How Do You Stay Motivated In Your Work?
The hiring manager wants to know what keeps you motivated to assess whether you are the best fit for the position. Demonstrate the values and interests that keep you motivated as you work.
“The nature of this job is in itself is a huge motivation to me. Being able to handle challenges offers me satisfaction in this job. I love to help customers with their AWS applications. It is very rewarding to help them build and maintain AWS test instances. For a good flow of programming, customers need to have someone they can rely on in case there be a problem. I feel happy being there to help in debugging reported problems.”
10. Describe A Time When You Failed In This Role And The Lesson You Learnt?
The response to this question portrays the kind of a person you are. The interviewer wants to know whether you can own your mistakes and learn from them. Describe a situation when you failed and state the lessons you learned.
“I have failed in many roles but not in this one. I have learned from every mistake and that is why I have been able to handle this role with a lot of care. Some of the skills I have picked from every mistake are working under pressure, communication, time management among others.”
[VIDEO] Top 20 AWS Cloud Support Engineer Interview Questions with Sample Answers: ► Subscribe for more useful videos
11. Why Do You Feel You Are The Most Suited For This Role?
The employer asks this question to find out more about you. As you answer this question, point out Why and how you are passionate about working for this company, how your skills match with the needs of this company, and how you will help this company solve the existing problems.
“I have a graduate degree in computer engineering as well as strong knowledge of Unix systems. Previously, I have been a cloud specialist for 4 years. In the course of working, I have gained a lot of skills in storage systems, networking, and virtualization technology experience. I have solid research, communication, and analytical skills. Additionally, I am willing to learn and adapt well to the entire technology stack. Should I be hired, I will be of great help inassisting clients with their AWS applications, building and maintaining AWS test instances as well as debugging reported problems.”
12. Share With Us Your Greatest Achievement.
Your answer to this question will help your employer to know what you consider a success. To respond to this question, share your proudest accomplishment in this field.
“My greatest achievement took place in my previous role as a cloud specialist. I was employed at a time when the company was facing a shortage of cloud specialists. Since the company was small-sized, adding more cloud specialists to the tea seemed costly. I suggested to the president of that company how we can automate some tasks. He was not sure how to go about it but I assisted him. Through automation, some tasks such as backups at specific periods and monitoring some resource patterns became easy. At the end of the day, the company was able to accomplish alt yet at a minimal cost.”
13. Why Should We Consider Using TCP Protocol Instead Of Others?
This is a technical question that the interviewer asks to test your expertise in this field. You must use the knowledge you have acquired over the years to respond to this question.
“In my opinion, TCP is one of the best types of internet protocol suites. With TCP, it is easier to recover any failure, unlike other protocols. Additionally, many people prefer using TCP protocol due to the following:
- It’s an independent platform and does not rely on other platforms to exchange communication things. It can be good for users who like maintaining privacy at work.
- It is faster to handle errors of transmission control protocol as compared to other accessible protocols.
- In case you want to decrease or add networks, it does not interrupt the existing services.
- The TCP protocol is fast and accurate
- It provides a good failure recovery.”
14. Are You Aware Of How The Internet Works In Your Environment?
The interviewer wants to know whether you are passionate about this role. Be honest with your answer and if you are not sure, inform the interviewer that you will find out about the basic information on the internet before you could begin working.
“Across the globe, there are a variety of internet layers as well as web servers. This makes a communication path of the internet. Circuit switching is a phrase used to refer to internetworking in your current environment. Packet switching is an internet tool that makes it easy for the internet to exchange.”
15. How Can You Easily Manage Processes in Linux or UNIX Based Operating Systems?
The interviewer wants to assess your technical knowledge regarding managing Linux and Unix processes. Mention the commands to use to accomplish that.
“Unix operating systems begin working when a user inputs a command. An instance is created automatically when an operating system is running. I would use the PS processing command to manage the processes in Linux OS. This command details concerning the processes and activities that are running. TOPIS is another process management command that I can use when running Linux. This command helps to obtain statistics regarding the activities of the operating system. I would also use the Kill command to terminate running processes. To end all programs in a Linux-based operating system, I would use the killall command. With these commands, I would be able to take full control of the operating system and manage its processes effectively.”
16. Define The Term “Computer Networking.”
The employer will ask you to define terms used in this field to test your knowledge in this industry. The best way to respond to this question is by defining the term as you connect it to the job at hand.
“When a computer user wants to share some data, movies, or video with another computer or system, he/she must be connected to that computer. That connection is what is referred to as a network. So, computer networking involves connecting two or more computers in order to share data, send communication, provide technical support, etc. Internet is used to connect computers from different places across the world. Networked commuters can share different resources including processing power and storage space. With a computer network, it is easy to install software on one system and share it with other computers. Computers within a building can be interconnected using s local area network. On the other hand, a wide area network is used to connect computers in a large geographical area.”
17. Explain The Difference Between Private And Public Subnet.
This is another technical question to determine your know-how in this field. Having been a cloud support engineer, this should be easy for you.
“A private subnet sets the route to a NAT instance. In addition, only internet traffic and private IP are routed in the private subnet. On the other hand, a public subnet needs a public IP to talk. This is the main difference between any private and public subnet. “
18. Highlight The Importance Of Buffer In Amazon Web Services.
This is one of the most fascinating AWS cloud support engineer interview questions asked by the interviewer. The question tests your knowledge in cloud engineering. As indicated in the question, highlight the importance of buffer in Amazon web services.
“An Elastic Load Balancer guarantees that the incoming traffic is distributed optimally across various AWS instances. A buffer will synchronize different components and makes the arrangement additionally elastic to a burst of load or traffic. The components are prone to work in an unstable way of receiving and processing requests. The buffer creates an equilibrium linking various apparatus and crafts them to work at an identical rate to supply more rapid services.“
19. Which Steps Will You Take To Convince Any Customer To Start Using AWS?
The employer asks this question to test out your convincing power, presence of mind, and communication skills. Answer this question with honesty and stay calm.
“I have experience and knowledge of handling different clients. My strong interpersonal and communication skills help me to convince customers towards using products. The first thing I will do is to explain the features of the AWS cloud. After a customer has understood the feature, I will then go ahead and explain the benefits of adopting the AWS clouds. I will explain this in a layman language to foster understanding.”
20. What are The Different Types of Routing Protocols?
The answer you give to this question will demonstrate your level of expertise in this industry. The best strategy for responding to this question is by listing the types of routing protocols.
“The most commonly used routing protocols are Interior gateway protocol, Routine information protocols, Open shortest path first, Border gateway protocol, exterior gateway protocol, and Intermediate system to intermediate system.”
You can ace your interview easily by mastering these questions and answering them correctly. During the interview, answer questions confidently to impress the interviewer. Also, wear an outfit that suits an interview and arrive early in the interview venue.